If you have received fake emails about an auto-renewal of Norton Life Lock or Norton Security subscription requesting payment, remote access to your computer, or ask you to cancel, it is a scam.
The fake emails are incredibly convincing, unless of course you are knowledgeable enough to realize it's a scam.
How the Norton Life Lock Scam Works
If you click the link in the fake Norton Lifelock email, it will take you to a webpage where you'll be asked for personal information and credit card. This is how they steal your information.
Also, if the requested information is submitted, a tech support scammer will contact you claiming there was an error with the submitted information and will ask you for remote access to your computer. If access is given, the scammer will install spyware which steals personal information.
How to Protect Yourself
NortonLifeLock will never ask you to give them access to your computer or wire funds through services such as Western Union or send a cashier’s check. Most any request to do so is likely coming from a hacker or scammer. Similarly, NortonLifeLock will never request payment using cryptocurrency, or electronic gift cards. Finally, NortonLifeLock will not ask you to send funds to a PayPal, Zelle, Venmo, CashApp or other such payment service. Any communication of this type is a red flag that you are dealing with a scammer and not a real NortonLifeLock representative.
Protect yourself by ignoring suspicious emails or texts purporting to be from NortonLifeLock. If the message is using scare tactics or threats, or asks for personal or financial information, it is not from NortonLifeLock. If you receive a suspicious email or text message, don’t respond, click any links, or open attachments.
Don’t sign in to your account from a link in a suspicious message. To sign on, go to www.norton.com or www.lifelock.com by typing the address into your browser directly, and sign in from there.
Don’t use search engines to get customer support numbers. Log-in directly to your account and navigate from there to access support.