Social media scamming is a rapidly growing nuisance on the internet, with sponsored ads for fake prizes or investment tips popping up as frequently as more legitimate social media advertisements. In the first half of 2020, more consumer complaints were made to the FTC about social media scams than in all of 2019. Certainly, the pandemic causing more people to stay inside, and even move to remote work was a responsible party in the rise of the scams, but social media use has been steadily increasing for all demographics (especially the older generations) long before the COVID pandemic.
In addition to the add-style scammer ads, other types of scams occur with fake profiles or stolen profiles, where individuals pose as your friends and may ask for money or personal information. A common term on social media the past few years is “I got hacked” and that meant the individual’s account was taken over by a scammer/hacker. Random friend-adds are a bit easier to notice than someone pretending to be your friend, but understanding some social media security essentials can make the latter (and other social media hackers) have a much more difficult time accessing your information, and generally, these hackers simply move on to the next when they get any pushback.
Here are 4 tips for helping keep your social media secure.
Basic Device/Computer Protection
Hacking is considered a legitimate threat to national security, but even at that level, basic computer protection is point number one, and the same goes for your social media across your devices. Password changes should become more frequent as the scammers continue to rise, and any sort of public networks should be used sparingly and always logged off of. Auto-connections to public network are never a good idea.
Catfish
Romance scams, or “catfish scams,” are more commonly found on dating applications, but they are also occurring more often on regular social media services like Facebook and Instagram. The “easier said than done” way to protect yourself from these scammers is to not believe anything that seems too good to be true, but some people have gotten pretty good at this type of scam, and in 2020, victims of romance scams reported combined losses of more than $300 million.
A simple rule of thumb is to never offer to pay for something or to directly give money to someone until you meet them in person. As love can make anyone do things they wouldn’t do otherwise, it’s not a huge surprise that the average loss from a romance scam was ten times higher than other social media fraud types, at $2,500 for each lovestruck victim.
Another recommend means of preventing catfishing is simply talking to people about your potential love interest. Friends can be fantastic voices of reason when love is involved, and if money is being discussed, you may want to take a deep breath and share your situation with someone you trust.
Positional Security
Relative to the public networks, repeated posts of you doing weekly activities like working from the same coffee shop every Tuesday can be signals for hackers who know your home will be empty at those times. Hacking into personal networks is easier to do with an empty house, just as is physical theft which is why it’s important to have network security key to protect your digital assets. In addition, it’s good to save the vacation photos until after your return, for the same “empty house” scenarios that can be welcoming to hackers.
Security Settings
All social media services have countless variables when it comes to what other people can see, as far as your information. As the cases continue to rise, it is a good idea to revisit your settings to determine if they are as secure as you’d like them to be. Restricting access to your photos and information to “friends only” ensures no outsiders can see your information, but unfortunately the scenario still exists where your friends get hacked.
With that in mind, spreading awareness about these tips, and encouraging your family members to stay current on their security processes helps you out, too. There is a bit more vagueness when trying to help others avoid more “emotional” scams like catfish and friends that are too good to be true, but talks with your more impressionable loved ones about these scams is important, too.
Hackers will always evolve as security defenses do, so be sure to stay current on scam trends to protect yourself against threats that may not yet exist.
Online Threat Alerts Security Tips
Pay the safest way
Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.
Guard your personal information
In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.
Be careful of the information you share
Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with
Know who you’re dealing with
Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.
Check your accounts
Regularly check your account transactions and report any suspicious or unauthorised transactions.
Don’t believe promises of easy money
If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.
Do not open email from people you don’t know
If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.
Think before you click
If an email or text message looks suspicious, don’t open any attachments or click on the links.
Verify urgent requests or unsolicited emails, messages or phone calls before you respond
If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.
Be careful with links and new website addresses
Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.
Secure your personal information
Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.
Stay informed on the latest cyber threats
Keep yourself up to date on current scams by visiting this website daily.
Use Strong Passwords
Strong passwords are critical to online security.
Keep your software up to date and maintain preventative software programs
Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.
Update the operating systems on your electronic devices
Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.
What if You Got Scammed?
Stop Contact With The Scammer
Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.
Secure Your Finances
- Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
- Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:
- Equifax
- Experian
- TransUnion
Check Your Computer
If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.
Change Your Account Passwords
Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.
Report The Scam
Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.
Report your issue to the following agencies based on the nature of the scam:
- Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
- Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
- Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.
How To Recognize a Phishing Scam
Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.
Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:
Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might
- say they’ve noticed some suspicious activity or log-in attempts — they haven’t
- claim there’s a problem with your account or your payment information — there isn’t
- say you need to confirm some personal or financial information — you don’t
- include an invoice you don’t recognize — it’s fake
- want you to click on a link to make a payment — but the link has malware
- say you’re eligible to register for a government refund — it’s a scam
- offer a coupon for free stuff — it’s not real
About Online Threat Alerts (OTA)
Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.
By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.
With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.
Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.
Help maintain Online Threat Alerts (OTA).