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Is Soulmia a Scam? Customer Review of Online Store

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Apr 7, 2021 2021-04-07T18:34:31-05:00
Oct 28, 2021 2021-10-28T08:42:32-05:00

Is Soulmia a Scam? Customer Review of Online Store

I had a horrible experience with Soulmia located soulmia.com, which has now changed to soulmiacollection.com. Clothing is cheaply made, none of the sizes fit (and yes, I checked their sizing guide before I ordered, AND went up a size to make sure). XL fits like a small. I've been dealing with customer service for MONTHS, just trying to return everything and get a refund.

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Soulmia at soulmia.com, now soulmiacollection.com

I had one rep offer to replace everything in the order with better sizes, at no additional charge to me, and without having to return anything (weird...but ok...), which I was willing to accept, but then I received a response from a different rep saying, that return times/cost are very long/high, so why don't I just find someone to give everything to, and then they'll send me the proper sizes but will charge me again for everything.

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Comments 42

May 29, 2022 at 8:55 AM by an anonymous user from: Salford, England, United Kingdom

I will never buy from here again!! really poor quality and the sizing is ridiculous! also it has no label on it and don't know what it's made of but every time I've washed it smells like a wet dog! I've thrown it in the bin!

Jan 17, 2022 at 6:07 AM by an anonymous user from: Auckland Central, Auckland, Auckland, New Zealand

I have had no trouble with soulmia...the quality was good on the t shirts and sweatshirts so I went back and bought more.

Nov 13, 2021 at 4:40 PM by an anonymous user from: Santa Clara, California, United States

Piling on the comments to share I had the same experience -- was scammed by an instagram ad that had the clothes photo shopped onto some blonde chic. The clothes felt like sand paper and didn't fit. I asked for a refund of the full price ~$70, and they said they'd give me $25 or can ship back to China. While their refund policy on their website says the return shipping is on the customer to pay, no where on the website does it say it needs to ship back to China!! this is such a scam. I reported to instagram. This place needs to go away.

Nov 10, 2021 at 12:29 AM by an anonymous user from: Canberra, Australian Capital Territory, Australia

Horrible quality, wrong size, very poor fabric quality, very poorly done stitching etc just terrible... don't get fooled by their nice looking website and advertising.

I asked for a refund and they said I'd need to pay for postage which was going to be about $50. I wasn't sure they would actually give me my money back if I send the items back to them so I agreed with a partial refund. I purchased $300 and received $100 back. I'm planning to give the items to a charity store. The products were nothing like what they make it look like on the website, every one of the 6-7 items were the the wrong size, very disappointed.

Nov 3, 2021 at 10:32 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States

Just got two shirts from them and they are so thin and cheap. Don’t buy this junk.

Oct 12, 2021 at 6:42 AM by an anonymous user from: Mokotów, Warsaw, Woj. Mazowieckie, Poland

STAY AWAY! This is a fraud! Don't buy in this shop!

Quality of the clothes is really low, not as they advertise! 100% polyester with no cotton as they declare. Printing is blurry. Simple chinese plastic!
Clothes are without any designer label or washing instructions.
For sure those clothes are not worth of their price. Photos on their website are false!
The company must know what kind of product they sell. I wanted to return all order because it is ensured in their return policy but they informed me that:
1. I can keep the clothes and the will give me 40% of price refund.
2. I can send products at my own expense to China and they will give me 80% refund. Additionally cost of delivery from my country to China is similar to cost of order.

When I disagreed with both solutions they stopped respond to my emails. There is no contact from them since one week even I send to them next reminders.
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