Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Public Review Community
I had a horrible experience with Soulmia located soulmia.com, which has now changed to soulmiacollection.com. Clothing is cheaply made, none of the sizes fit (and yes, I checked their sizing guide before I ordered, AND went up a size to make sure). XL fits like a small. I've been dealing with customer service for MONTHS, just trying to return everything and get a refund.
I had one rep offer to replace everything in the order with better sizes, at no additional charge to me, and without having to return anything (weird...but ok...), which I was willing to accept, but then I received a response from a different rep saying, that return times/cost are very long/high, so why don't I just find someone to give everything to, and then they'll send me the proper sizes but will charge me again for everything.
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I will never buy from here again! really poor quality and the sizing is ridiculous! also it has no label on it and don't know what it's made of but every time I've washed it smells like a wet dog! I've thrown it in the bin!
I have had no trouble with soulmia...the quality was good on the t shirts and sweatshirts so I went back and bought more.
Piling on the comments to share I had the same experience - was scammed by an instagram ad that had the clothes photo shopped onto some blonde chic. The clothes felt like sand paper and didn't fit. I asked for a refund of the full price ~$70, and they said they'd give me $25 or can ship back to China. While their refund policy on their website says the return shipping is on the customer to pay, no where on the website does it say it needs to ship back to China! this is such a scam. I reported to instagram. This place needs to go away.
Horrible quality, wrong size, very poor fabric quality, very poorly done stitching etc just terrible... don't get fooled by their nice looking website and advertising. I asked for a refund and they said I'd need to pay for postage which was going to be about $50. I wasn't sure they would actually give me my money back if I send the items back to them so I agreed with a partial refund. I purchased $300 and received $100 back. I'm planning to give the items to a charity store. The products were nothing like what they make it look like on the website, every one of the 6-7 items were the the wrong size, very disappointed.
Just got two shirts from them and they are so thin and cheap. Don’t buy this junk.
STAY AWAY! This is a fraud! Don't buy in this shop!Quality of the clothes is really low, not as they advertise! 100% polyester with no cotton as they declare. Printing is blurry. Simple chinese plastic!Clothes are without any designer label or washing instructions.For sure those clothes are not worth of their price. Photos on their website are false!The company must know what kind of product they sell. I wanted to return all order because it is ensured in their return policy but they informed me that:1. I can keep the clothes and the will give me 40% of price refund.2. I can send products at my own expense to China and they will give me 80% refund. Additionally cost of delivery from my country to China is similar to cost of order.When I disagreed with both solutions they stopped respond to my emails. There is no contact from them since one week even I send to them next reminders.order_GC2109120302005304
They use fradulent photos of different quality and style products and then ship the cheapest, poorest quality 100% polyester shirts with the designs sublimation printed on them. One of the "sweatshirts" (no one would ever call these thing, gross polyester shirts sweatshirts) even had a QR code printed in the design in the middle of the front. Guess I learned my lesson with ever trying an online store I haven't thoroughly vetted.
Finally received my order from Soulmia. Very unimpressed. Bought 5 shirts (including 1 for my husband). Every piece is poor quality thin material, and does not fit. Don't waste your money on these items.
Highly unprofessional and irresponsible. Avoid
I bought something from you online and paid for it. I haven't received the tracking number. What should I do?
DO NOT BUY ANYTHING FROM THIS COMPANY. They have photos of their clothing on their web pages which show a linen shirt. On receipt the shirts are smooth cotton, do not resemble the item advertised. There was no email confirmation of my order, no delivery note with my 3 shirts, the wrong colours were sent, no returns form was ever sent. The only way to get any response from them is by writing a poor review of their poor quality clothing & service. They take no responsibility for any crtisisms & I would strongly advise you NEVER TO ORDER FROM THIS SHAM OFA COMPANY. I am now pursuing legal advice.
