Is Soulmia a Scam? Customer Review of Online Store

I had a horrible experience with Soulmia located, which has now changed to Clothing is cheaply made, none of the sizes fit (and yes, I checked their sizing guide before I ordered, AND went up a size to make sure). XL fits like a small. I've been dealing with customer service for MONTHS, just trying to return everything and get a refund.

Is Soulmia a Scam? Customer Review of Online Store

Soulmia at, now

I had one rep offer to replace everything in the order with better sizes, at no additional charge to me, and without having to return anything (weird...but ok...), which I was willing to accept, but then I received a response from a different rep saying, that return times/cost are very long/high, so why don't I just find someone to give everything to, and then they'll send me the proper sizes but will charge me again for everything.

Check the comment section below for additional information, share what you know, or ask a question about this review by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

Bookmark articleSave

Was this review helpful?


Comments, Questions, Answers, or Reviews

Comments (Total: 42)

To protect your privacy, please remove sensitive or identifiable information from your comments, questions, or reviews. We will use your IP address to display your approximate location to other users when you make a post. That location is not enough to find you.

Your post will be set as anonymous because you are not signed in. An anonymous post cannot be edited or deleted, therefore, review it carefully before posting. Sign-in.

May 29, 2022 at 8:55 AM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Salford, England, United Kingdom

I will never buy from here again! really poor quality and the sizing is ridiculous! also it has no label on it and don't know what it's made of but every time I've washed it smells like a wet dog! I've thrown it in the bin!


January 17, 2022 at 6:07 AM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Auckland Central, Auckland, Auckland, New Zealand

I have had no trouble with soulmia...the quality was good on the t shirts and sweatshirts so I went back and bought more.


November 13, 2021 at 4:40 PM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Santa Clara, California, United States

Piling on the comments to share I had the same experience - was scammed by an instagram ad that had the clothes photo shopped onto some blonde chic. The clothes felt like sand paper and didn't fit. I asked for a refund of the full price ~$70, and they said they'd give me $25 or can ship back to China. While their refund policy on their website says the return shipping is on the customer to pay, no where on the website does it say it needs to ship back to China! this is such a scam. I reported to instagram. This place needs to go away.


November 10, 2021 at 12:29 AM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Canberra, Australian Capital Territory, Australia

Horrible quality, wrong size, very poor fabric quality, very poorly done stitching etc just terrible... don't get fooled by their nice looking website and advertising.

I asked for a refund and they said I'd need to pay for postage which was going to be about $50. I wasn't sure they would actually give me my money back if I send the items back to them so I agreed with a partial refund. I purchased $300 and received $100 back. I'm planning to give the items to a charity store. The products were nothing like what they make it look like on the website, every one of the 6-7 items were the the wrong size, very disappointed.


November 3, 2021 at 10:32 PM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Downtown Redmond, Redmond, Washington, United States

Just got two shirts from them and they are so thin and cheap. Don’t buy this junk.


October 12, 2021 at 6:42 AM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Mokotów, Warsaw, Woj. Mazowieckie, Poland

STAY AWAY! This is a fraud! Don't buy in this shop!

Quality of the clothes is really low, not as they advertise! 100% polyester with no cotton as they declare. Printing is blurry. Simple chinese plastic!

Clothes are without any designer label or washing instructions.

For sure those clothes are not worth of their price. Photos on their website are false!

The company must know what kind of product they sell. I wanted to return all order because it is ensured in their return policy but they informed me that:

1. I can keep the clothes and the will give me 40% of price refund.

2. I can send products at my own expense to China and they will give me 80% refund. Additionally cost of delivery from my country to China is similar to cost of order.

When I disagreed with both solutions they stopped respond to my emails. There is no contact from them since one week even I send to them next reminders.



September 27, 2021 at 9:06 PM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: St Lawrence, Potsdam, New York, United States

They use fradulent photos of different quality and style products and then ship the cheapest, poorest quality 100% polyester shirts with the designs sublimation printed on them. One of the "sweatshirts" (no one would ever call these thing, gross polyester shirts sweatshirts) even had a QR code printed in the design in the middle of the front. Guess I learned my lesson with ever trying an online store I haven't thoroughly vetted.


September 27, 2021 at 8:44 PM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Bay Street Corridor, Toronto, Ontario, Canada

Finally received my order from Soulmia. Very unimpressed. Bought 5 shirts (including 1 for my husband). Every piece is poor quality thin material, and does not fit. Don't waste your money on these items.


September 12, 2021 at 1:32 PM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: München (Landkreis), Garching bei München, Bavaria, Germany

Highly unprofessional and irresponsible. Avoid


September 11, 2021 at 7:41 PM by
Is Soulmia a Scam? Customer Review of Online Store
an anonymous user from: Warren, Franklin, Ohio, United States

I bought something from you online and paid for it. I haven't received the tracking number. What should I do?


Write Your Comment, Question, Answer, or Review


Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Is Soulmia a Scam? Customer Review of Online Store