Is Soulmia a Scam? Customer Review of Online Store
I had a horrible experience with Soulmia located soulmia.com, which has now changed to soulmiacollection.com. Clothing is cheaply made, none of the sizes fit (and yes, I checked their sizing guide before I ordered, AND went up a size to make sure). XL fits like a small. I've been dealing with customer service for MONTHS, just trying to return everything and get a refund.
Soulmia at soulmia.com, now soulmiacollection.com
I had one rep offer to replace everything in the order with better sizes, at no additional charge to me, and without having to return anything (weird...but ok...), which I was willing to accept, but then I received a response from a different rep saying, that return times/cost are very long/high, so why don't I just find someone to give everything to, and then they'll send me the proper sizes but will charge me again for everything.
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