Carphone Warehouse Scam Calls - Beware

I just received an incoming call from an unknown number who claimed to be Carphone Warehouse. The caller knew my name and asked to speak to me about upgrading my phone, but I told him I'm not due an upgrade. He then said that I purchased my phone in May, which I told him was incorrect, and told him when my contract does in fact expire. As soon as I said this he hung up. He knew my phone number my name and the fact that I am with EE. I've been with EE for many many years, and only ever dealt with EE directly for my phones and contracts. I'm wondering if this is some sort of scam to get this information out of me for some reason.

Carphone Warehouse Scam Calls - Beware

After receiving the call I did my research and found out the call is a widespread scam and the fraudsters are constantly changing tactics. Pre-Covid they were calling from the UK via spoofed numbers, they are now active again but from call centers abroad. They claim to be calling from Carphone Warehouse, Fone City, Phone World, Smartphone Ltd, and other real and fake company names.

They offer very cheap deals even claiming they'll pay off your old contract so you can keep your number. Then use the details you give them to order multiple phone contracts in your name for different, high-end phones. They track the orders by using their own email addresses and then call once delivered to claim they made a mistake and you have someone else's order.

They give addresses to send back the phones via your local Post Office, then wait at these addresses for your package(s) to arrive and steal the phones. This leaves victims with multiple, expensive 24-month contracts in their name as well as damaged credit scores.

If you've been a victim or have information about this scam, please share your experience or information by leaving a comment below.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments (Total: 5)

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  • October 15, 2021 at 6:10 AM by an anonymous user from: E2, London, England, United Kingdom

    15/10/2021 received a call from 0161 420 8719. Caller was a female with Afro-Caribbean accent trying to flog an iPhone Max. I suspectd a scam, said no and terminated the call. Reported to Action Fraud as an attempted phishing and to the Information Comissioner's Office (ICO).

    Any unsolicited calls from Carphone Warehouse or similar businesses should be treated as scam attempts, terminated and reported to Action Fraud and the ICO.

  • August 29, 2021 at 1:27 PM by an anonymous user from: Reading, England, United Kingdom

    HI I’ve been a victim of this scam or it feels like it, they were offering an iPhone 12 Pro Max for £25 and that sounds too good to be true and my mum fell for it bc we were just looking for so long for a new phone and it was so cheap and in the heat of the moment it felt real and trustful bc they were calling from Carphone warehouse. We gave them an account that had 0 money innit so even if it was a scam nothing would be lost.

    After “buying” the phone u could say, we were a 100% it was a scam bc of the way he was talking, not very good English and obviously the price and deal he was offering was very shockingly good . After this we weren’t expecting anything but a parcel came and we opened it hesitantly and it was the iPhone!

    The iPhone we ordered was the blue one but the scammer was playing another scam and gave us the wrong colour which was so GREAT AND CONFUSING . This happened 2 days ago and we still have the phone and they messaged us providing us a label for delivery and apologising for sending the wrong colour.

    One thing which was weird was this carphone warehouse which I presume is fake messaged us on WhatsApp and called us multiple times annoyingly! PLEASE IF U CAN SUGGEST WHAT WE SHOULD DO FURTHER WITH THIS IT WOULD BE HELPFUL BC WE HAVENT SENT ANYTHING BACK IN UNCERTAINTY! (Hope this helps)

  • August 20, 2021 at 3:59 PM by an anonymous user from: East Riding of Yorkshire, Cottingham, England, United Kingdom

    Call was from a number in France. Said she was calling from Carphone Warehouse but her English was too poor to understand much more than that! Lucky escape.

  • July 19, 2021 at 3:51 PM by an anonymous user from: Mill Hill, London, England, United Kingdom

    I had a call from someone claiming to be from carphone warehouse knew my name and address. Bit worried

  • July 12, 2021 at 11:59 AM by an anonymous user from: Greater Manchester, Manchester, England, United Kingdom

    I have just had a call from "carphone warehouse' about an upgrade. I said I'm in a contract so can't. They said it didn't matter and they could knock £30a month off my bills (I only pay £32). I said I'm not interested. Why? Because I don't understand it. He hung up. Caller rang from 01264512931

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Carphone Warehouse Scam Calls - Beware