Carphone Warehouse Scam Calls - Beware of Scammers

I just received an incoming call from an unknown number who claimed to be Carphone Warehouse. The caller knew my name and asked to speak to me about upgrading my phone, but I told him I'm not due an upgrade. He then said that I purchased my phone in May, which I told him was incorrect, and told him when my contract does in fact expire. As soon as I said this he hung up. He knew my phone number my name and the fact that I am with EE. I've been with EE for many many years, and only ever dealt with EE directly for my phones and contracts. I'm wondering if this is some sort of scam to get this information out of me for some reason.

Carphone Warehouse Scam Calls - Beware of Scammers

After receiving the call I did my research and found out the call is a widespread scam and the fraudsters are constantly changing tactics. Pre-Covid they were calling from the UK via spoofed numbers, they are now active again but from call centers abroad. They claim to be calling from Carphone Warehouse, Fone City, Phone World, Smartphone Ltd, and other real and fake company names.

They offer very cheap deals even claiming they'll pay off your old contract so you can keep your number. Then use the details you give them to order multiple phone contracts in your name for different, high-end phones. They track the orders by using their own email addresses and then call once delivered to claim they made a mistake and you have someone else's order.

They give addresses to send back the phones via your local Post Office, then wait at these addresses for your package(s) to arrive and steal the phones. This leaves victims with multiple, expensive 24-month contracts in their name as well as damaged credit scores.

If you've been a victim or have information about this scam, please share your experience or information by leaving a comment below.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments (Total: 7)

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December 8, 2021 at 3:33 PM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: Tunbridge Wells, England, United Kingdom

Had a call from Indian bloke offered me a cheap iPhone... I asked if it was in Kolkatta or New Delhi...he said Acton... I then hung up


December 2, 2021 at 10:01 AM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: Wood Green, London, England, United Kingdom

Received call today from 07810 475515 from Indian sounding man . He said from Carphone Warehouse and offering upgraded phone. I said I was on telephone preference scheme and didn’t want his calls. He told me to ‘f*** off’ and hung up!


October 15, 2021 at 6:10 AM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: E2, London, England, United Kingdom

15/10/2021 received a call from 0161 420 8719. Caller was a female with Afro-Caribbean accent trying to flog an iPhone Max. I suspectd a scam, said no and terminated the call. Reported to Action Fraud as an attempted phishing and to the Information Comissioner's Office (ICO).

Any unsolicited calls from Carphone Warehouse or similar businesses should be treated as scam attempts, terminated and reported to Action Fraud and the ICO.


August 29, 2021 at 1:27 PM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: Reading, England, United Kingdom

HI I’ve been a victim of this scam or it feels like it, they were offering an iPhone 12 Pro Max for £25 and that sounds too good to be true and my mum fell for it bc we were just looking for so long for a new phone and it was so cheap and in the heat of the moment it felt real and trustful bc they were calling from Carphone warehouse. We gave them an account that had 0 money innit so even if it was a scam nothing would be lost.

After “buying” the phone u could say, we were a 100% it was a scam bc of the way he was talking, not very good English and obviously the price and deal he was offering was very shockingly good . After this we weren’t expecting anything but a parcel came and we opened it hesitantly and it was the iPhone!

The iPhone we ordered was the blue one but the scammer was playing another scam and gave us the wrong colour which was so GREAT AND CONFUSING . This happened 2 days ago and we still have the phone and they messaged us providing us a label for delivery and apologising for sending the wrong colour.

One thing which was weird was this carphone warehouse which I presume is fake messaged us on WhatsApp and called us multiple times annoyingly! PLEASE IF U CAN SUGGEST WHAT WE SHOULD DO FURTHER WITH THIS IT WOULD BE HELPFUL BC WE HAVENT SENT ANYTHING BACK IN UNCERTAINTY! (Hope this helps)


August 20, 2021 at 3:59 PM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: East Riding of Yorkshire, Cottingham, England, United Kingdom

Call was from a number in France. Said she was calling from Carphone Warehouse but her English was too poor to understand much more than that! Lucky escape.


July 19, 2021 at 3:51 PM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: Mill Hill, London, England, United Kingdom

I had a call from someone claiming to be from carphone warehouse knew my name and address. Bit worried


July 12, 2021 at 11:59 AM by
Carphone Warehouse Scam Calls - Beware of Scammers
an anonymous user from: Greater Manchester, Manchester, England, United Kingdom

I have just had a call from "carphone warehouse' about an upgrade. I said I'm in a contract so can't. They said it didn't matter and they could knock £30a month off my bills (I only pay £32). I said I'm not interested. Why? Because I don't understand it. He hung up. Caller rang from 01264512931


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Carphone Warehouse Scam Calls - Beware of Scammers