Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Huehearing located at huehearing.com seems to prey on older people by selling them hearing aids that do not work. They offer a 90-day guarantee but do not answer their phones and do not return emails. I bought some hearing aids and was told I could return them within 90 days if they are of no use.
+1 (669) 244-8600help@huehearing.com99 South Almaden Blvd. Suite 600 - #72San Jose, CA 95113
+1 (669) 244-8600
help@huehearing.com
99 South Almaden Blvd. Suite 600 - #72
San Jose, CA 95113
They offered a 90-day return policy which they don't seem to want to honor. They misrepresented the hearing aids by claiming they allowed for noise reduction and tinnitus masking which is a total misrepresentation of the product. On March 13 I spoke to a representative named Raven. He said he would contact the supplier to issue a refund. I received a text on March 30 saying I was refunded. On April 6 I spoke to Rhonda who said it was processed and to give it a few more days. I called again on April 13 and spoke to Lorenzo. He said he would contact my finance company. I have no idea what that meant.
I told him I had called my credit card provider to see if there was a pending credit and there was not. I then told him I would wait a few more days. It is now April 16 and no one answers the phone.
Also, the website has a TrustedSite logo, but the logo is a fake because you cannot click it to verify its authenticity. And, even if you go TrustedSite's website and search for huehearing.com, nothing comes up.
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My husband is not able to use the hearing aids. He has a lot of trouble adjusting them and needs to return them for a full refund. He got them the end of January and has no success. Please let me know where I can return them. There is a 90 day warranty. Please reply
I have sent messages to cancel my order with no response and also the return of my payments Please respondPauline Shaffer
They are a scam- I to have cancelled my order and still waiting for credit!
To me the biggest issue is two companies with such similar names. AUDIOUS AND AUDICUS. I think it is totally wrong to allow two companies in the same business to be so similar. I have spent months trying to clear up an issue which may have been due to a "senile" elderly person trying to order on line. Customer in Eastern MT.
I paid for audious hearing aides weeks ago still waiting to receive them???
Got my hearing aids from Hue Hearing after a long waitThey dont work at all ,completely uselessSEnt many emails and got no replyContacted my card co and got a chargeback from my bankThis company needs investigating by Trading StandardsAvoid
I have been told my hearing aids have been delivered but they have not … I think huehearing are SCAMMERS
I believe HUE are scammers selling bad Hearing Aids to older adults. I've lost mine ten times,they won't stay in. I don't appreciate giving my money away for such. I can't get an answer either way I go. I want my money back. BJ I'm St Louis!!!
My Hue Hearing aids were bad upon arrival. It took a long while of arguing and wrangling to get a refund. Customer service is awful. Answering your emails takes exasperatingly dreadfully long times. They confused the refund and messed it up and I never did all the money back I was promised
I do not see why people are calling this company a scam. We sent an email, explaining our 96 year old Mother could not handle the hearing aids with her arthritic fingers and we got a quick reply informing us a full refund has been made.
They are not a legitimate company. The address associated with both Huehearing and Audious are the same and it is just a "rent" an address and phone number to give the impression of legitimacy. I called the number associated with the address and was told by the woman who answered the phone that no real business operates at this location. Call the Attorney Generals' office-(916) 263-2666 and file a complaint. They really must be stopped. My mother ordered from them and never received the product. Luckily her credit card company refunded her money and opened an ivestigation. The BBB has an open file on both companies as well.Regus - California, San Jose - Downtown San Jose3.613 Google reviewsOffice space rental agency in San Jose, CaliforniaService options: Online appointmentsLocated in: The AlmadenAddress: 99 S Almaden Blvd Suite 600, San Jose, CA 95113Hours: Open 24 hoursConfirmed by this business 8 weeks agoPhone: (669) 231-8700
I ordered these for my husband. They didn't work for him so I returned then Jan. 26....so far no refund and I have contacted them several time, but no response.
I returned mine and I have not been reimbursed my money back. I'm going to call tomorrow. They were sent back in February and I do have the receipt and information please Rebecca reply to me phyllisdubuc
I ordered these hearing aids and they do not work. I can not get anyone on the phone or to answer my email. I think this is a spam. Should not be allowed to advertise on any website. Please do not order these hearing aids they will not work.
My husband and I ordered "hearing aides" from a co. called Audious, with the same physical address, 99 South ALmaden Blvd Set 600 #72. Absolute JUNK. And NO RESPONSE from emails to request refund/return. I called the ph number that was included in the transaction description of my bank statement and it was the number for Hues Hearing. Stay away from this outfit. Fortunately, my bank allows me to file a claim against this co. I have to wait to see what he outcome will be, but definitely would like to send a warning to others who may be considering giving any of their hard-earned money to a scam company.
Ordered out of facebook. Ordered Jan 6, today is Feb 11, nothing. Another scam, can’t reach anyone.
Hue hearing is a fake company I'm searching for whoever is in charge so they can get slapped in the side of the head fo being deceitful c***s
Is the company chinese
Losing my mind...with moderate arthritic hands...putting a new earpiece on the hearing aid is a real..."JOKE"..."WAS" going to order for other ear..LOL , LOL ... FORGET IT !!
I ordered mine on December 3rd , they were quick to debit my account but I have not received them yet. Today is December 28th, tried sending e-mail & calling they do not answer. So guess I was scammed. Sad to say how people pray on older people.
HI anonymous user. Please verify that you're calling and emailing the right place, we have never ignored an email and all tickets are answered within 24 hours. help-huehearing.com and (669) 244-8600 by phone :)Jenn
I can actually hear better with it. However, the domes don't fit at all, and it's hard to use the phone with it. The wire rubs against the phone and makes awful noises. Can anyone help? ...
HI there, please reply to your confirmation email (or any email from us) and we'll be happy to send over a replacement, as well as extra domes :)Jenn
There is NO WAY to reach them and they are NOT responding to emails. IT's a SCAM!
Not true :) You can reach us via email at help-huehearing - you can expect a response within 24 hours. Or by phone at (669) 244-8600
How were the HueHearing aids a scam?
I have sent 5 emails to no avail. They have totally ignored any attempt to contact them!
Still waiting for a return address to send my hearing aids back!!
You can start a return at huehearing.com/returns. Your prepaid label will be generated automatically :)Jenn
Still waiting for my product. Ordered on 9/3 today is the 15th. Their tracking doesnt work and they know it. They dont care. They just want your m9ney.
Can't get get hold of customers service, have sent emails .I will get my bank to intervene. I'm in Australia and tried to cancel and they said it was sent it came via china
On July 1st. of this year I purchased on line from you, Audious , 2 hearing aids (credit card). I tried for a month to get them to work right, with no success. The red aid does not work at all. The blue aid has constant static at any volume level. I went to your web-site and filled out a complaint. They noted that they would get back to me in 2 days. It’s been over a week and no word from you. I want a refund of $192.97. I’ve already filled out a complaint with the BBB. Please reply ASAP.
I have not yet received my order. And I tried to track my hearing aids and received a message saying there is no order under my email account. I trusted that I would receive the hearing aids I ordered. I want them or my money back NOW!!!
I imagine that has been sorted already, if not, please reach out to us. Happy to help!
They are not authentic sellers orders for your needs to China and from there delivered to you long time like 18 to 20 days and then no Will answer you feels some one robbed it's a totally fake and not trusted.