Is Huehearing a Scam? Review of the Online Store

Is Huehearing a Scam? Review of the Online Store

Huehearing located at huehearing.com seems to prey on older people by selling them hearing aids that do not work. They offer a 90-day guarantee but do not answer their phones and do not return emails. I bought some hearing aids and was told I could return them within 90 days if they are of no use.

About Huehearing Online Store

Huehearing at huehearing.com

+1 (669) 244-8600

help@huehearing.com

99 South Almaden Blvd. Suite 600 - #72

San Jose, CA 95113

They offered a 90-day return policy which they don't seem to want to honor. They misrepresented the hearing aids by claiming they allowed for noise reduction and tinnitus masking which is a total misrepresentation of the product. On March 13 I spoke to a representative named Raven. He said he would contact the supplier to issue a refund. I received a text on March 30 saying I was refunded. On April 6 I spoke to Rhonda who said it was processed and to give it a few more days. I called again on April 13 and spoke to Lorenzo. He said he would contact my finance company. I have no idea what that meant.

I told him I had called my credit card provider to see if there was a pending credit and there was not. I then told him I would wait a few more days. It is now April 16 and no one answers the phone.

Also, the website has a TrustedSite logo, but the logo is a fake because you cannot click it to verify its authenticity. And, even if you go TrustedSite's website and search for huehearing.com, nothing comes up.

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Comments(Total: 35)

February 23, 2023 at 11:56 AM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Atlanta, Georgia, United States

My husband is not able to use the hearing aids. He has a lot of trouble adjusting them and needs to return them for a full refund. He got them the end of January and has no success. Please let me know where I can return them. There is a 90 day warranty. Please reply

Delete

February 5, 2023 at 11:12 AM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Buena Vista, Colorado, United States

I have sent messages to cancel my order with no response and also the return of my payments Please respond

Pauline Shaffer

Delete

May 24, 2023 at 10:29 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Calgary, Alberta, Canada

They are a scam- I to have cancelled my order and still waiting for credit!

Delete

January 26, 2023 at 5:22 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Scobey, Montana, United States

To me the biggest issue is two companies with such similar names. AUDIOUS AND AUDICUS. I think it is totally wrong to allow two companies in the same business to be so similar. I have spent months trying to clear up an issue which may have been due to a "senile" elderly person trying to order on line. Customer in Eastern MT.

Delete

December 12, 2022 at 1:56 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Los Angeles, California, United States

I paid for audious hearing aides weeks ago still waiting to receive them?

Delete

November 28, 2022 at 10:51 AM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Mill Hill, London, England, United Kingdom

Got my hearing aids from Hue Hearing after a long wait

They dont work at all,completely useless

SEnt many emails and got no reply

Contacted my card co and got a chargeback from my bank

This company needs investigating by Trading Standards

Avoid

Delete

August 18, 2022 at 7:10 AM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Auckland Central, Auckland, Auckland, New Zealand

I have been told my hearing aids have been delivered but they have not … I think huehearing are SCAMMERS

Delete

February 13, 2023 at 3:51 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Ashburn, Virginia, United States

I believe HUE are scammers selling bad Hearing Aids to older adults. I've lost mine ten times,they won't stay in. I don't appreciate giving my money away for such. I can't get an answer either way I go. I want my money back. BJ I'm St Louis!

Delete

June 7, 2022 at 2:54 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Ashburn, Virginia, United States

My Hue Hearing aids were bad upon arrival. It took a long while of arguing and wrangling to get a refund. Customer service is awful. Answering your emails takes exasperatingly dreadfully long times. They confused the refund and messed it up and I never did all the money back I was promised

Delete

May 10, 2022 at 1:39 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Cosham, Portsmouth, England, United Kingdom

I do not see why people are calling this company a scam. We sent an email, explaining our 96 year old Mother could not handle the hearing aids with her arthritic fingers and we got a quick reply informing us a full refund has been made.

Delete

May 4, 2022 at 4:46 PM by
Is Huehearing a Scam? Review of the Online Store
an anonymous user from: Swansea, Illinois, United States

They are not a legitimate company. The address associated with both Huehearing and Audious are the same and it is just a "rent" an address and phone number to give the impression of legitimacy. I called the number associated with the address and was told by the woman who answered the phone that no real business operates at this location. Call the Attorney Generals' office-(916) 263-2666 and file a complaint. They really must be stopped. My mother ordered from them and never received the product. Luckily her credit card company refunded her money and opened an ivestigation. The BBB has an open file on both companies as well.

Regus - California, San Jose - Downtown San Jose

3.6

13 Google reviews

Office space rental agency in San Jose, California

Service options: Online appointments

Located in: The Almaden

Address: 99 S Almaden Blvd Suite 600, San Jose, CA 95113

Hours:

Open 24 hours

Confirmed by this business 8 weeks ago

Phone: (669) 231-8700

Delete

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In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

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Think before you click

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Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

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Use Strong Passwords

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Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

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What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

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  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

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About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

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Is Huehearing a Scam? Review of the Online Store