Duke Energy Scam Calls - How to Protect Yourself
Duke Energy customers have reported receiving scam calls where the scammers pretended as if they are representatives from the power company. The scammers claim potential victims owe money and that payment is required or else their power will be turned off. They then attempt to trick potential victims into giving them personal and financial information. They may also ask potential victims to pay via prepaid debit card or wire transfer.
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How to Protect Yourself
- Duke Energy will not call you and threaten to turn off your power right away.
- The company won’t ask you to pay using a prepaid debit card or by wiring money.
- If you really think someone from Duke Energy has contacted you and you are concerned about the status of your account, hang up and call the utility company directly.
Other ways you can protect yourself:
- If it’s a recorded voice, often referred to as a “robocall,” be extra cautious.
- Do not provide any personal information.
- Duke Energy’s actual recorded calls to customers are informative only. The company’s calls never threaten to cut off power and never request personal information.
- If a caller – recorded or live – specifically asks you to pay using a prepaid debit card, that’s a red flag. Prepaid debit cards are like cash and the transactions cannot be reversed.
- If the caller pressures you to make an immediate payment of any type – or provide personal information of any kind, such as a bank account number or social security number – hang up the phone.
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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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