I called to file a claim for the very first time after diligently making payments for over 12 months, for a faulty gas knob, the unprofessional customer representative, asked me for my concerns, I explained to her what was going on and she asked for maker and model of the stove, I gave it to her and she went on to inform me is not covered by my policy. I was shocked because I remembered vividly that I was told manufacturers warranty does not cover stuffs like this and that's where they (American Home Protect) come in, they cover what manufacturers do not cover. And the sales rep specifically used gas knob as an example when I was being marketed. I am livid with their schemes at myself for falling for their scam and she was so annoying, I hung up and a few minutes later someone called back, a male voice claiming he is from the resolution department and said you have been with us for so long and I am going to offer you discounts on your next 6 months payments. He said he is going to offer me discounts because I want my policy cancelled but you are not going to service my claim, but you still want me to remain with you and continue my payments. That's when it dawned on me that these guys are just in for the money and not customers satisfaction.
I strongly believe their end game is to get as much as they can before the bubble burst. I wasn't going to do this review as I hardly don't leave a negative review on companies but I felt I need to, so as to warn/alert other homeowners to this scheme. So I decided to make this review for all to see and read other reviews only to see they had the same problem. American Home Protect LLC is an untrustworthy company and cannot be trusted. Especially with their sketchy letters, and how they get people's information.