Is Melelly a Scam? Review of the Online Store at melelly.com

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Updated: Oct. 28, 2021 2021-10-28T10:54:42
Posted: Sep. 17, 2021 2021-09-17T15:58:08
Online Threat Alerts (OTA)

Melelly located at melelly.com is an untrustworthy online store claiming to sell dresses, sweaters, and other apparel. Therefore, online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped at the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.

About Melelly Online Store

Melelly@ontopmail.com

Melelly claims their apparel is made and ship from the United States, but we cannot find their US address and the only way to contact them is via email or an online form.

Also, they claim to be around from 2015, but their website or domain name was registered less than 3 months ago.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search

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Note: Some of the information in samples on this website may have been impersonated or spoofed.

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The comments, reviews or answers below do not necessarily reflect the views of Online Threat Alerts (OTA).

May 6, 2022 at 7:29 PM by an anonymous user from: Burlington County, Southampton Township, New Jersey, United States
Never received my order. Kept telling me it was coming and they never sent it. Refused to refund my money. Will never order from them or any
other company like them. SCAM
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January 5, 2022 at 5:10 AM by an anonymous user from: Downtown, Manchester, New Hampshire, United States
They are a disgusting excuse for a company. They screwed up my order and absolutely refuse to fix it. Not only will I never order from them again, I will make sure nobody I know does either.
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December 29, 2021 at 3:50 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
I ordered mdse from them on November 8th 2021...they took my money and I haven't rec'd anything from them...Post office can't even track their tracking number...their email reply is a robot generated response...the only inkling I got that it was NOT A USA BASED CO...was from an email that said it was held up by customs...LOL...burned once...won't happen again...
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December 29, 2021 at 3:50 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
I ordered mdse from them on November 8th 2021...they took my money and I haven't rec'd anything from them...Post office can't even track their tracking number...their email reply is a robot generated response...the only inkling I got that it was NOT A USA BASED CO...was from an email that said it was held up by customs...LOL...burned once...won't happen again...
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December 17, 2021 at 10:29 PM by an anonymous user from: San Diego, California, United States
Do NOT order anything from this company. Their products are shabby. When I tried to return an item I had to fight with them and finally gave in and kept the article at a reduced price. They are a terrible company.
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November 30, 2021 at 6:38 PM by an anonymous user from: Downtown, Manchester, New Hampshire, United States
Do not order from this company. I ordered three tops for my daughter, all size small. One was perfect, the other two were way too big. When I requested a return authorization, I was asked to send a picture of the items being worn. When I refused, I was offered a $5 refund on a $68 return. We call it the $100 sweater as Melelly refuses to refund my money on the items that were too big. I ordered size small so there is no way to receive a smaller top. They offered a different size but requested that I pay them more for shipping costs.
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November 28, 2021 at 9:27 PM by an anonymous user from: Sciota Township, Laingsburg, Michigan, United States
I was happy that I received an email saying my order was on its way. Then I received an email stating that my order had been delivered yesterday! No order and they gave me a tracking number. I never heard back and am calling them tomorrow. Do not order from Melelly! They are a scam!
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November 28, 2021 at 12:57 PM by an anonymous user from: Bexar, San Antonio, Texas, United States
I ordered 4 tops for $125 in early October 2021, and as of today, November 28th I have not received my order! My account was charged immediately after I ordered!
What can I do or who can I contact to either get my order or get a refund? I am very mad!😡
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November 25, 2021 at 5:29 PM by an anonymous user from: Lake County, Groveland, Florida, United States
Absolutely the worst! I bought $129 of clothes. They said they were made and shipped from USA. Actually came from China. They said free returns for 30 days, they refused to give me a label to return, told me I'd have to send them to DubaI at my expense. Stay away!
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November 21, 2021 at 7:48 AM by an anonymous user from: DuPage, Naperville, Illinois, United States
I have had the same problems. The items don’t look like they did online. I wore one and washed it the black is now navy. The other I didn’t wear. I asked for a refund on the tagged item and was offered $7 for a $35 item. I asked for a return label and full refund and they said it’s too costly to return and offered me $13. I will be calling my bank for a refund. $85 for 2 items I won’t wear
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November 17, 2021 at 10:08 AM by an anonymous user from: Osceola, Kissimmee, Florida, United States
I must say I was very skeptical to order from them as there are about 30 shops on Facebook with the same merchandise. They say they are located in USA and merchandise is made and shipped in US. It took two months to receive the 3 tops I ordered, but I LOVE them. Quality is very good, colors bright and bold as pictured, and they fit well. After 3 weeks when I had not received a shipping confirmation I emailed them and they said I could cancel order or wait a while longer. They did send a tracking number. I did not receive updates unless I initiated the tracking. It was a little strange as it went to several “partner” shippers and they were always waiting for item. However I really wanted the tops so I waited. They were ordered mid September and I received them Nov. 12. They did respond to my emails and they have a phone number.
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November 14, 2021 at 6:13 AM by an anonymous user from: Northwest Berkeley, Berkeley, California, United States
Placed an order. Took a month to receive. Item didn't fit. Tried to contact company for refund (their website states you can return items). Never responded, after 3 emails (email address provided on their website to get return authorization). Finally complained through Paypal. I heard from them today. They are offering me less than 1/2 of the purchase price as a refund (?). Clearly I will only be able to get my money back via Paypal. DON'T order from them!
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November 12, 2021 at 9:07 AM by an anonymous user from: Baltimore (City), Baltimore, Maryland, United States
I ordered one item from Melelly on October 4, 2021 for a special 50 year high school reunion event to be held October 29, 2021. I was told it was shipped at least 2 weeks prior. I was unable to track the package and received it the day after the event that was out of town from my my home. To make matters worse, Melelly sent the wrong item…something I did not order. I have corresponded over eight times. I finally was asked, “will you accept $6.00 to keep the product”. $48.98 was deducted from my account the very day I ordered in addition to a $1.67 fee. I am finished with this company and will report to my banking institution. Please do not get taken by this company.
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November 10, 2021 at 5:39 PM by an anonymous user from: San Diego, California, United States
I ordered 9 things from Melelly on 9/11 and just received the items yesterday. I tried on everything and the fabric that said it had elasticity didn't, so therefore it would not fit my chest area. I emailed to ask for a mailing label as explained on how to make a return, but after reading all of these comments I am feeling like I am going to be stuck with about $300 worth of clothing that doesn't fit! This is really disheartening that companies can get away with this! We'll see if I get my mailing label, but I'm not holding my breath now. So disappointed and my fault!
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November 10, 2021 at 4:17 AM by an anonymous user from: Chatham, Pittsboro, North Carolina, United States
Do not order from melelly, it's a scam no phone #, no responce from these people, can't get info for returns
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November 9, 2021 at 8:18 PM by an anonymous user from: Santa Cruz County, Boulder Creek, California, United States
I purchased 4 tops and 2 fit but 2 are too big. I have been asking for a return sticker and have had no response - so at this time I would warn people not to shop with Melelly because they have no phone number to call and they do not respond to emails. Judith A...
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November 8, 2021 at 6:48 PM by an anonymous user from: Norfolk, Virginia, United States
This company is fraudulent. I have requested a full
Refund after a month and a half if not receiving ant thing yet their website says it shipped. Buyer beware do not order anything from them.
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November 8, 2021 at 9:39 AM by an anonymous user from: Baltimore, Maryland, United States
I wish I would have looked into this company before ordering. As I am reading these comments I too have had the same issues. Made in China was the first that infuriated me when if was stated made in the US. Quality and size were the second issue and after contacting them I got the run around. Any one that reads this beware! and DO NOT ORDER!
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- November 9, 2021 at 8:20 PM by an anonymous user from: Santa Cruz County, Boulder Creek, California, United States
  How did you contact? I have had no luck...
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November 7, 2021 at 2:04 PM by an anonymous user from: Comal, New Braunfels, Texas, United States
Returns are impossible, total scam, call your bank!
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- November 9, 2021 at 8:19 PM by an anonymous user from: Santa Cruz County, Boulder Creek, California, United States
  I agree - 2 of my 4 tops are too large and I wanted to return for a smaller size and no response. I would not recommend shopping with this company. Judith A...
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November 4, 2021 at 7:32 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
Buyer Beware! After ordering from this company in late September I finally received the order only to have it be a CHEAP imitation of what was advertised.
I came upon this comment section after looking up how to return.
Another reason to question every ad on Facebook...
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November 3, 2021 at 2:54 PM by an anonymous user from: Salt Lake, Sandy, Utah, United States
I ordered three items on 9/28 and have not received them. Of course they have charged my account for the items. I'm calling my bank.
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November 2, 2021 at 7:03 PM by an anonymous user from: Marion, Woodburn, Oregon, United States
How do l send back clothing, I ordered wrong size
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- November 7, 2021 at 3:42 PM by an anonymous user from: Radnor Township, Villanova, Pennsylvania, United States
  Me too. I’ve tried for three weeks to get an address to return my order. They keep giving me the runaround.
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November 2, 2021 at 6:57 AM by an anonymous user from: Dane, Fitchburg, Wisconsin, United States
The clothing online is different than what you receive. Because their return location is in Dubai, they will haggle with you on returns, asking you to accept a 15% to 30% refund on value and keep the clothing so they do not have to pay for a return label.
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- November 7, 2021 at 12:20 AM by an anonymous user from: Minot, North Dakota, United States
  I purchased 2 tops for $62.98 (not counting shipping) Sept 25 & rec’d them Nov 3. Not as depicted on their website & didn’t fit anyway. They offered me $30 & keep items. I said “NO” so they offered me $54. Going to accept it (let’s see if I get it) plus place a dispute with my credit card company & PayPal. Learning experience I wish I had not had to experience! Will donate them to Goodwill…hopefully someone can get some use out of them.
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- November 2, 2021 at 10:18 AM by an anonymous user from: Manatee County, Myakka City, Florida, United States
  I am going through this with Melelly right now. Just offered me $8 as compensation. Calling my bank.
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November 1, 2021 at 2:31 PM by an anonymous user from: Nassau, Hicksville, New York, United States
I need to make an exchange for a top I ordered. Please contact me ASAP...
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November 1, 2021 at 12:59 PM by an anonymous user from: Madison County, Huntsville, Alabama, United States
I ordered from this company the first week in September and received my items the last week in October after being sent a tracking number at the beginning of October, which continually told me that the items hadn't been received by the post office yet. This is not an American company. I tried to return items (they are c**p, nothing like the photos) and after numerous emails back and forth, they offered me a small amount of credit to keep them. When I said no, they came back with a little more, less than 1/2 of what I paid and said it would be too expensive for the postage to return them and basically said take it or leave it. They did not provide an address where I would be returning them to if I decided to return them on my own. It remains to be seen if I ever receive my 1/2 refund, but the credit card I used is a reliable one, so if I don't see the credit I will be contacting the credit card company. Shame on Facebook for running ads again and again from this company. I really should have known better, but the ad did say they were a US company.
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November 1, 2021 at 11:26 AM by an anonymous user from: Cambria, Johnstown, Pennsylvania, United States
I ordered a lounge outfit. The sweatshirt had an an anchor on it. It was good for cruising. Never got it. It has been about 3 weeks. No one ever contacted me. Watch out for this company Its a a scam!Sandra S... please tell me what I can do?
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- November 1, 2021 at 11:33 AM by info
  Open a dispute with your bank to your money refunded.
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October 28, 2021 at 11:18 AM by an anonymous user from: Henniker, Weare, New Hampshire, United States
Melelli.com,
I received 3 tops from your business that are poor look-a-likes from the internet descriptions. I want to return them for my credit back to my account
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October 28, 2021 at 11:02 AM by an anonymous user from: Ellis, Waxahachie, Texas, United States
I ordered some tops from Melelly. It took 3 months to get my order. Absolutely ridiculous, but I liked the tops when I FINALLY got them. And I only got 1/2 of my order. They cancelled the rest of them.
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October 24, 2021 at 11:00 AM by an anonymous user from: Hamilton, Cincinnati, Ohio, United States
Hey I placed an order October 5th and never received it, Am I going to get it or what? If not please return my money. Thanks Rachel Dean
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October 23, 2021 at 3:57 PM by an anonymous user from: District of Columbia, Washington, District of Columbia, United States
Well as the old saying goes “a sucker is born every minute”. I rarely purchase items on line but I saw an interesting sweater that I wanted so I ordered it on October 23, 2021. On October 24th, I tried to cancel the order within the time stated as I saw that they charged me for 2 of the same item.. I sent a text and was told to cancel as the order had already been shipped. However, they had not wasted “ 1 “ second in processing my credit card. This issue has been on going with texts bank and forth since the October date. One text said that it had been shipped onOctober 29th, another falsehood… no package arrived . Another text from me asking for resolution on this order. Their response back. Was that my order was
‘Dispatched’ on October 15th. Today is October 23rd and still no delivery!
Do you think that I am a little more than disappointed. Yep. I will continue to text them about my order. Am I a sucker who got scammed…perhaps …but I placed this order in goof faith trusting that it would be honored.
Thanks for reading this to the end.
Patricia Polce
Kentucky
October 23, 021
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- November 1, 2021 at 12:07 PM by an anonymous user from: Wake, Fuquay-Varina, North Carolina, United States
  Im still waiting on an order placed last September! Based on what Im reading, Ill never receive it.
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October 23, 2021 at 12:30 PM by an anonymous user from: Stark, Louisville, Ohio, United States
Just received my order today. It took over 45 days to get here. First the tops were made in China. Advertised made in America. Quality of mdse. is just above rags. I wish I would have checked out this web site before I ordered. I am now out the money I charged. Beware this a SCAM.
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October 22, 2021 at 1:22 PM by an anonymous user from: Penn Hills Township, Penn Hills, Pennsylvania, United States
Just received three tops and they are much too small and very inferior quality. I read their return policy and it stated that I needed to contact their customer service department and they would send a form to be filled out with instructions for the return. I have tried several times to reach their customer service and called the number listed, but it was a disconnected number. I knew this was a scam when I could see a Chinese label on the front of the package covered up with another label. I guess you live and learn!
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October 21, 2021 at 7:36 PM by an anonymous user from: Little Mahanoy Township, Dornsife, Pennsylvania, United States
I ordered two tops and they are in no way what was on the web site. Want to return them but have no idea where to send them back to because it never had packing slip inside the package. So I guess I am screwed
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October 19, 2021 at 11:31 AM by an anonymous user from: Turner, Ashburn, Georgia, United States
Meleley is a scam. They are located in a foreign country. They will steal your cc number and sell it! Watch your ccards. Do not do business with this scam company.
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- October 20, 2021 at 9:43 AM by an anonymous user from: Little Mahanoy Township, Dornsife, Pennsylvania, United States
  They are another China scam. I purchased 3 tops but only received 2. I have sent several emails all of which were never replied. I purchased using a credit card but are watching carefully.any future charges!
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October 18, 2021 at 8:38 PM by an anonymous user from: Harford, Aberdeen, Maryland, United States
I ordered 3 items and got 2 pieces that I never ordered. Have sent 3-e-mails and get no response. How can I get a phone number so I can call them directly. Very dissappointed.
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October 18, 2021 at 10:37 AM by an anonymous user from: York, Wells, Maine, United States
I ordered a month ago .. I received an email that my items were delivered. Unfortunately I still haven’t got them .
Very disappointed with this company . Thought is was made and shipped from USA .
I should have checked this company out before ordering .
😢😡
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- October 18, 2021 at 11:00 AM by an anonymous user from: Jefferson, Louisville, Kentucky, United States
  How do I go about returning a sweater I purchased. There was no paperwork in the pkg... Thank you
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  - October 18, 2021 at 11:39 AM by info
    If you were sent the wrong item, try opening a dispute with your bank to your money refunded.
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October 17, 2021 at 10:02 AM by an anonymous user from: Anne Arundel County, Crownsville, Maryland, United States
Yes I order something from them a month ago and haven’t received it yet😡
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October 16, 2021 at 10:25 AM by an anonymous user from: Kings, Brooklyn, New York, United States
I have ordered from them and had o problem
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October 15, 2021 at 12:00 PM by an anonymous user from: Chambers, Lanett, Alabama, United States
I’m trying to return items that I ordered but I’m unable to find information on how to do this. Can you please help me?
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- October 16, 2021 at 10:25 AM by an anonymous user from: Bexar, San Antonio, Texas, United States
  DO NOT CALL THE FAKE NUMBER helpline number is#６０７-４３８-３４９８
  The person on the phone tried to get to open up a link at WWW.MSUPPORT909.com. And when I asked more questions on what this link was for, he cursed me and called me a filthy B and more! I left this review/message on their site and they took it down in less than a minute. Total scam DO NOT shop this online site for Melelly. I have my bank on their trail to get my money back. BUYER BEWARE!
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October 14, 2021 at 5:28 PM by an anonymous user from: Sioux Falls, South Dakota, United States
How do I receive the customer service form as I need to return as the items do not fit. When I get the form I would order a larger size.
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October 14, 2021 at 1:49 PM by an anonymous user from: Craven, Havelock, North Carolina, United States
I placed an order Oct 2 and have not received. I did recieve an email thanking me and saying it has been shipped. What should I do next.
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October 13, 2021 at 7:39 PM by an anonymous user from: Salt Lake City, Utah, United States
I need to return this product, not the color I ordered, sent wrong size.
Order # 2282333.
What are the instructions?
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October 13, 2021 at 5:37 PM by an anonymous user from: Seminole, Sanford, Florida, United States
Do not order from this company. I am trying to return the items I purchased as they are huge. They refuse to answer my emails. Free refunds within 30 days is very deceiving. We need to file a claim against them
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October 13, 2021 at 3:16 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
Never received my order. Cannot contact them! Scammers and fraud I’d say!
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October 13, 2021 at 12:25 PM by an anonymous user from: Marathon, Wausau, Wisconsin, United States
I am filing a claim with my credit card company. Never received my order
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October 11, 2021 at 10:47 AM by an anonymous user from: Lanier, Lakeland, Georgia, United States
Advertising that products are American made & shipped from the US. Charged immediately for products & 6 weeks later have not received. No contact information. Not satisfied. Am filing a claim through my credit card to get a refund.
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October 10, 2021 at 4:48 PM by an anonymous user from: Sunbury Township, Budd, Illinois, United States
This company is dishonest. The clothes ship from China, not from the US. I requested a refund via email with no response. I called their customer service number and spent an hour trying to get my refund. . I finally hung up and checked my credit card. There were 5 fraudulent charges and I immediately cancelled my card NEVER order from this company.
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- October 11, 2021 at 9:49 AM by an anonymous user from: San Diego, Carlsbad, California, United States
  I hope you demanded a refund from your credit card company? There are hundreds (if not thousands) of these China c**p companies out there under different names, but probably out of the same sweat shop. I send in a complaint to FB for them, but they don’t care. All FB cares about us the money they get for the ads. It’s disgusting.
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October 8, 2021 at 3:44 PM by an anonymous user from: Rensselaer, Troy, New York, United States
People, run from this site! Do not order - it’s a scam and while they advertise made/shipped from USA the customer service rep told me it’s from China. Company immediate charges your card; no follow up and when I received an email, the order # provided wasn’t legit! Customer service while patient took 90 minutes to get refund. Horrible scam- rep said all orders come from China and are unable to get any products. Call (607)438-3498 and be prepared to take 90 minutes to get your refund!
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October 7, 2021 at 3:44 PM by an anonymous user from: Lauderdale, Ripley, Tennessee, United States
I have confirmation number but have not heard a word from them!
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- October 8, 2021 at 3:45 PM by an anonymous user from: Rensselaer, Troy, New York, United States
  Call (607)438-3497, customer service. If you try and track your confirmation # it won’t work.
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October 7, 2021 at 10:03 AM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
I have never received a confirmation number for my order October 5, 2021. You have my information …..I have no indication that I will receive your merchandise. What’s happening?
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October 6, 2021 at 12:38 PM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
I ordered clothing on Sept 16 and have yet to receive any clothing. I have sent several emails and still no response. After reading comments I will be calling the bank and hopefully I get my money back! I agree this is a scam!
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October 6, 2021 at 6:31 AM by an anonymous user from: Franklin, Columbus, Ohio, United States
Do not buy from them. If you have an issue and want to return your item you need an authorization from them or they won’t except it. I’ve written a dozen times and I still can’t get them to give me an authorization. They offered six dollars if I kept the item that doesn’t fit or an exchange but because of all the issues I’ve had with them I don’t want to keep it
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October 4, 2021 at 5:44 PM by an anonymous user from: Collier County, Jerome, Florida, United States
I’m trying to text Melelly many times to correct the delivery address and no response! I’m calling my bank tomorrow to cancel my order.
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October 4, 2021 at 12:44 PM by an anonymous user from: St Louis, Town and Country, Missouri, United States
I ordered a top over 6 weeks ago and still haven’t received. I’m filing a dispute with my visa account. I was charged $41.98 on August 30, 2021. I’ve been scammed.
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October 1, 2021 at 8:10 AM by an anonymous user from: Downtown Redmond, Redmond, Washington, United States
I am still waiting on order, keeps saying pending. I'm going to contact my bank
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September 28, 2021 at 5:19 PM by an anonymous user from: Smith County, Tyler, Texas, United States
This is not a legitimate co. DO NOT ORDER FROM THEM, There is no way to contact Customer service or return merchandise.
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September 23, 2021 at 7:41 AM by an anonymous user from: Central Business District, Harare, Zimbabwe
How to claim my money without no email adress
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