Is Spinpaper a Scam or Legit Online Store? Review of spinpaper.com

WWW.spinpaper.com DO NOT SHOP HERE
I purchased a women’s lace up fake leather mid call boots in size 7 for $45.99 in size 7. A month later they sent a men’s size 8. I immediately contacted them and told them about the mistake they made with my order. They refused to give me the address to return them, told me to “use an insole or give them to someone else.” They would not send me the right size or refund my money. What legal action can I take?

Big scam platform for selling those are chianese people they dont know how to find real job do not buy from them horrible experience we should find those people and killed

BEWARE! DON'T ORDER FROM SPINPAPER! This company is a total scam. My order never arrived and was supposedly delivered to an address in New Jersey (I live in NC.)

This company is a scam. Look a long time to get my yard art and it was very cheap, broken and not like the photo they advertised it with.

Do not buy from this company. Ordered a pair of sandals in grey, received a different style in navy. Asked to return them for a refund. Received a reply that I had two choices an 8% refund! Seriously? Or a 10% off coupon for a future order, like that is ever going to happen. Mad at myself and them, it is disgusting that these companies get away with this c**p

I just ordered something from this company about 2 weeks ago. They sent me a message so I could track my order but they never gave me a tracking number. When I tried to call them I realized the number was phony. So I emailed them back several times but never received an answer. This is such a shame that people and companies can be so cruel to other people. I hope they get stopped and thrown in jail for fraud.

Spinpaper has failed to send a return label for an inferior, cheap product. Skip Spinpaper!

How can I remove my information from my order?

My name is nobody. I ordered Steampunk Industrial/Automotive/Table Sofa Hallway/White/Table Model Style Yellow Price $71.90 dollars for 2 This Company is out of China, and they are a Scam. SPINPAPER is the scam name they go by, do not bother calling the office in China. let me save you the time. If we all come together we can get 1 attorney to represent all of us, and we can do something. I am setting up a website to contact me, I will introduce you to my attorney, and maybe put this scam in the trash. BEAR WITH ME, IT'S COMING TO A HEAD.

BAD COMPANY.
DO NOT PURCHASE FROM THEM.
THEY HAVE NO CUSTOMER SERVICE

BELOW IS A COPY OF THE EMAILS TO DATE REGARDING A DAMAGED PRODUCT.
ME 2/9/23
Hello,
I received my order today and the boots are damaged. They were shipped in a plastic bag without a box or other protection. The top of each boot over the toe area is creased. I have inserted rolled socks in the toes trying to smooth out the crease but it did not work.
How do I return these and get a refund?


SPINPAPER 2/9/23
DearPlaidCat：
We are so sorry to hear that you have received a damaged package.
Before providing you with a solution, we need to check all the items you have received to confirm the damage of the product, which will help us solve the problem as soon as possible. Please provide the relevant information as required below. Thank you in advance for your cooperation.

1. Clear pictures of the package and the damage part of the product.
2. A clear picture with the tracking number.
3. A clear picture with the SKU number shown under the bar code on the package.

The above pictures will help us check the information of your order in the shortest time. Once we receive your reply, we will confirm with our relevant departments within 24 hours. In order to save your precious time, please provide the relevant information as much as possible. Looking forward to your reply and thank you again for your cooperation.

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.
Best regards,
Mily
Customer Service Center

ME 2/9/23
Attached are the photographs you requested

SPINPAPER 2/10/23
Dear PlaidCat,
We apologize for any inconvenience caused. The product may be damaged due to shipping. We explained your situation to the manager, we got you a 15% refund as compensation, do you accept it? Since the transportation fee is charged by the operator, our profit is very low, and the logistics operator does not intend to compensate us. He said that the local courier broke it. Do you accept 30% refund compensation?
Please let us know if you agree with this solution.
Best regards,
Mily
Customer Service Center


ME 2/10/23
No I do NOT accept it. What I received was damaged and I am not taking less than what I paid. Send me the full refund.


SPINPAPER 2/10/23
Dear PlaidCat,
We are very sorry that you do not agree with our suggestion.
As mentioned in the previous emails, we need to receive your return before we can refund you. I am just a small customer service staff. If I do not receive your return, I cannot apply for a full refund for you. I once again reported your situation to our manager and applied for the maximum refund of 35% for you. Due to the huge economic crisis in our company, this is the maximum refund limit that we have applied for with the manager. I hope you can agree. To show our sincerity, we can provide another 10% discount code for you to use next time you place an order. Hope you can consider our refund conditions.
Looking forward to your reply.
Best regards,
Mily
Customer Service Center


ME 2/11/23
No, you owe me a full refund. Send me the 39.99


spinpaper 2/11/23
Dear PlaidCat,
We are sorry to hear that you are not willing to accept our offer.
As we care much about our customers' shopping experience, we have checked with our manager and we would like to offer you two special solutions as follow:
1. In order to show our sincere apology, we are willing to raise the refund to 40% of the price of the damaged product to solve this problem. In the meantime, you can still keep the product. Does this sound reasonable to you? In fact, this is already the best solution we can offer. We sincerely hope that you could kindly understand and accept our apologies.

2. If you still find this unacceptable, you can also choose to return the package for a full refund. However, you need to pay the shipping fee incurred by returning the goods, which will cost you about 20 USD and the returning time may last for about one month. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand.

Please let us know your choice so that we can issue a refund or provide a return address as soon as possible.

Kindly reminder: Please do not return the item until we have authorized the return address in the email. In addition, the address on the package is not our return address. Please note that do not send the package to that address, otherwise we shall not be liable for any losses.

If you have any questions, please feel free to contact us.
Best regards,
Mily
Customer Service Center


ME 2/12/23
No. I am not accepting anything except a full refund. You sent me damaged goods accept responsibility for it. You owe me $39.99 and if want the boots back you will pay the registered shipping cost.


SPINPAPER 2/13/23
Dear Customer,
Sorry to hear that you are not satisfied with our products
Since you have not purchased freight insurance, if the return is to bear the expensive freight, we do not recommend that you return it. We provide you with two solutions without having to return this package.
1. We provide you with an50% refund. You can handle the product in the way you like, such as sending it to friends as a gift or donating to people who need these items very much.
2. We provide you with a 10% discount coupon, which can be used as a discount in the next order.
Please tell us which plan you want? We will be happy to help you.
look forward to your reply.
Warm reminder: Please do not return the product before we authorize the return address in the email. In addition, the address on the package is not our return address. Please be careful not to send the package to this address, otherwise we will not be liable for any loss.
If you have any questions, please feel free to contact us.
Best wishes
Mily
Customer Service Department


ME 2/13/23
NO. You owe me $39.99. I am not agreeing to anything less as I have no use of the product . No other options are acceptable. Below is a statement taken from your website that clearly states you are responsible for the return shipping. SO refund the $39.99 and if you want the boots back send a parcel service to retrieve them.

from spinpaper website: Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.



SPINPAPER 2/14/23
Dear PlaidCat,
After discussing with the manager, we can refund you 60%, you can keep the goods, the international shipping express fee is very expensive, we are very sorry that we cannot give you the goods what you want, if you accept we will return the money in 3-5 working days ,please contact as soon as possible.
Best regards
Mily
Customer Service Center


ME 2/15/23
No. You owe me $39.99.

Awful company. They will not exchange shoes for a different size, so they basically wrote me “no exchanges or refunds”, thanked me for understanding (I don’t!) and even told me to have a happy life.

Never buy from them.

Do not buy anything from this company, they are not to be trusted. Once you order, they do not help with any issues, they avoid any questions. They should be banned from usa. bad news!!!!

Received 6 cordless lamps from Spin Paper. Two of the lamps did not work. I tried to return items but could not get information about sending then back. I made a video of lamps showing that they did not work at their request. Customer service is not available to talk to and not helpful. I requested two new lamps or reimbursement for two lamps. I would not recommend this company and think they should be investigated by the Better Business Bureau.

Spin Paper on line orders beware, this on line store over publicize the quality of their product sold to unsuspecting buyers. False advertising on products, the item description and pictures are not the same merchandise buyers will receive. I was truly disappointed on a clothing/jacket that my spouse ordered for me as a birthday gift. I highly recommend not to buy any of their products advertised on line. Buyer beware!!

Ordered a item then approximately 2 weeks later I received a notice asking me to send more money to resend the item. Checked my address was right but was unable to deliver . Lost 28.00 Hard lesson learned. I'll stick with Amazon

this website is a pure scam they send me four lamps that do not work have missing parts and then offer when I try to return an 8% refund stay away pure scam. do not order from them.

Rip off. Only offer 8% refund on returns. They suggested I give the jacket away to a friend or donate it.

Spin paper a scam .I ordered crystal wind chime 16 dec 2022 today jan 11 2023 still not received my item I just get pathetic excuses from the customer service dept saying its on the way lies .no tracking numbers or refund of my pymt which I have requested who can I send my complaint to .or have I just lost my $36 .disgracefull

Pat Errington

Definitely a scam! I ordered 3 smart Lawrence robots and got 3 inferior robots knock offs.
They want to give me a discount on more garbage, no thanks.
Reported scam to bank.

This company sent me a bill for an item I NEVER ordered. My bank caught it, and stopped the payment. Yes, they ARE A SPAN COMPANY...DO NOT ORDER FROM THEM!!