Is Pinnacle Luxuries a Scam? Review of pinnacleluxuries.com

1 Purchased a watch band online; Received a different product. I responded to 1) the order confirmation email 2) the customer service email listed on their site; 3) their contact form on their site with no response. Finally submitted a "return" but they 1) don't provide a shipping label so you must pay to return and 2) no confirmation that I was going to return and 3) no information on HOW to return, such as an address. I emailed again with no response. There is no number to call. The address on their site doesn't match the warehouse that ships the orders so it's not clear where to make the return. It's just short of a scam in that I DID receive a product, but not the one I ordered.

Avoid this online shop! We tried to cancel an order just a few hours after making it and received only automated emails saying the product had already been shipped. Different email addresses given, no personal responses. Then we did the research we should've done - very many negative reviews. Thanks goodness we've been loyal PayPal customers for many years and managed to get our money refunded quickly. Buyer beware!

Waited 12 days for my case,they said it was delivered but I have video showing that it was not. Seems I may have been scammed. 12 days for delivery made sure they had my payment Beware of Pinnacle Luxuries!

Ordered a iPhone $56 case and no response to my email for return!
I’m beyond p****d
I’ll be contacting bbb.org tomorrow

BEWARE! DO NOT BUY FROM THIS BUSINESS!
I purchased an apple watch and it did not fit properly. I initiated the return and I am in my 4th follow up and they never replied. I guess I will have to resell what I bought. The item was poorly packaged. Nothing luxurious whatsoever! Goodluck.

I don’t understand how this website/company has not been shutdown.
I ordered a case for my iPhone XS Max on the 10th of November 2022 and got a confirmation email with my order number and a USPS tracking number and nothing else. Tracking my order on their website showed that my order was ready. Two weeks later and nothing. I called USPS and gave them the tracking number and they said there was nothing in their system with that number. Tried getting in touch with pinnacle luxuries but most of my emails to them bounced back. One month in I decided to contact PayPal and explained the situation they asked me to try and resolve the issue amicably and if by January 2023 the problem was not resolved to escalate the issue to them which I did. In any case I got my money back thanks to PayPal and the funny thing is that up till today Sunday the 5th of March 2023 my order with pinnacle luxuries still shows the order is ready.

I ORDERED 2 CASES total of $99.90 epic MILITARY grade cases S21 ultra an a note 20 ultra. It took 15 days to ship. 20 days later what I received was two ten dollar flea market cases. Called pay pal which took the payment they were less help then not hearing form pinnacle luxuries. Reported both to postal inspectors for possible mial fraud and to my bank got my money back. Pay pay knows this company but still processes payments for them there are as guilty as the sellar

Do not plan on returning anything or getting any help with your order at all. It says they do not return sale items. Funny thing is that everything is on sale. Ordered an s23 ultra case with built in screen protector. Fingerprint scanner does not work. Also cannot access the S pen because of the case fit. Spent 69 on the case. Also ordered for my watch pro 5. Has not came yet. I am certain these are drop shippers. Selling other people cheap ebay/amazon/alibaba/chinese c**p for an incredible markup. Shipping took nearly three weeks... buyer beware and good luck. I recommend Punk Case if you are looking for a quality metal heavy duty case.

I should have read this first. I did the same thing.

Me too.

I’ve been scammed. bought phone case and
it’s definitely not like the picture. It’s not leather.
It’s cheap and color is off. No response from emails
I have sent several. Reading the reviews I see I
don’t believe I’ll get a refund. I lost $50 and it’s wrong to put out false advertising on products.
I’ll have to be more careful in the future.
Very disappointed for sure.
Please be aware. Don’t buy!