Online Threat Alerts (OTA) - Alerting you to scams and frauds.
I ordered a phone case for my Galaxy S22 Ultra from Pinnacle Luxuries at pinnacleluxuries.com. The cost was $49.95. It was never shipped. They state on their tracking that the shipping label was created and that is as far as it got. I emailed but received no response and there is no other way to contact them.
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1 Purchased a watch band online; Received a different product. I responded to 1) the order confirmation email 2) the customer service email listed on their site; 3) their contact form on their site with no response. Finally submitted a "return" but they 1) don't provide a shipping label so you must pay to return and 2) no confirmation that I was going to return and 3) no information on HOW to return, such as an address. I emailed again with no response. There is no number to call. The address on their site doesn't match the warehouse that ships the orders so it's not clear where to make the return. It's just short of a scam in that I DID receive a product, but not the one I ordered.
Avoid this online shop! We tried to cancel an order just a few hours after making it and received only automated emails saying the product had already been shipped. Different email addresses given, no personal responses. Then we did the research we should've done - very many negative reviews. Thanks goodness we've been loyal PayPal customers for many years and managed to get our money refunded quickly. Buyer beware!
Waited 12 days for my case,they said it was delivered but I have video showing that it was not. Seems I may have been scammed. 12 days for delivery made sure they had my payment Beware of Pinnacle Luxuries!
Ordered a iPhone $56 case and no response to my email for return!I’m beyond p****dI’ll be contacting bbb.org tomorrow
BEWARE!!! DO NOT BUY FROM THIS BUSINESS!I purchased an apple watch and it did not fit properly. I initiated the return and I am in my 4th follow up and they never replied. I guess I will have to resell what I bought. The item was poorly packaged. Nothing luxurious whatsoever! Goodluck.
I don’t understand how this website/company has not been shutdown.I ordered a case for my iPhone XS Max on the 10th of November 2022 and got a confirmation email with my order number and a USPS tracking number and nothing else. Tracking my order on their website showed that my order was ready. Two weeks later and nothing. I called USPS and gave them the tracking number and they said there was nothing in their system with that number. Tried getting in touch with pinnacle luxuries but most of my emails to them bounced back. One month in I decided to contact PayPal and explained the situation they asked me to try and resolve the issue amicably and if by January 2023 the problem was not resolved to escalate the issue to them which I did. In any case I got my money back thanks to PayPal and the funny thing is that up till today Sunday the 5th of March 2023 my order with pinnacle luxuries still shows the order is ready.
I ORDERED 2 CASES total of $99.90 epic MILITARY grade cases S21 ultra an a note 20 ultra. It took 15 days to ship. 20 days later what I received was two ten dollar flea market cases. Called pay pal which took the payment they were less help then not hearing form pinnacle luxuries. Reported both to postal inspectors for possible mial fraud and to my bank got my money back. Pay pay knows this company but still processes payments for them there are as guilty as the sellar
Do not plan on returning anything or getting any help with your order at all. It says they do not return sale items. Funny thing is that everything is on sale. Ordered an s23 ultra case with built in screen protector. Fingerprint scanner does not work. Also cannot access the S pen because of the case fit. Spent 69 on the case. Also ordered for my watch pro 5. Has not came yet. I am certain these are drop shippers. Selling other people cheap ebay/amazon/alibaba/chinese c**p for an incredible markup. Shipping took nearly three weeks... buyer beware and good luck. I recommend Punk Case if you are looking for a quality metal heavy duty case.
I should have read this first. I did the same thing.
Me too.
I’ve been scammed. bought phone case and it’s definitely not like the picture. It’s not leather. It’s cheap and color is off. No response from emails I have sent several. Reading the reviews I see I don’t believe I’ll get a refund. I lost $50 and it’s wrong to put out false advertising on products. I’ll have to be more careful in the future. Very disappointed for sure. Please be aware. Don’t buy !
DO NOT BUY FROM HERE!!! You have been warned. I ordered a $54 phone case wallet. Supposedly was from France with luxurious leather. I got a cheap vinyl case from China. It took over a month to receive so I can't claim a refund. They get you this way. You have only 30 days from your order date, not the date you receive it. And if you put credit cards/ID cards in the slots made for them, you can't close it flat. And the molded volume buttons in the plastic case around the phone dont work right. You press volume up and then it presses it to go back down. Very cheap and poor desugn. This is at best a $5 case from a dollar store.
I ordered a phone case for my phone and only got the back half of it. Emailed them twice in a 2 week spand and I never got a response.
Total sham. This company looks like a scam.
The Company is owned by a scum bag thief
Where is my order???
You're not gonna get it the guys is a scumbag thief and he's about to do five years in prison for wire fraud
Do they have a contact email address that works? I have tried their contact us number but it am unable to get it to send!
A total bait and switch company. Ordered a fit bit rose pink band and got the ugliest cheapest c**p ever it wasn't even the same band I ordered. 3 weeks after ordering. They don't respond to emails. But thankfully after showing my cc all the bad reviews we are getting a full refund. STAY AWAY!
No answers from them over 10 days. Stolen 99.90 USD for two AW8 ultra bands.
I ordered case too and got nothing. Checking my bank cuz think they took my money
I ordered a case from them and its the wrong size mailed it back to them haven't heard anything since.
I also bought a case from pinnacle luxuries and the item was defective and they refused to refund me or except the return my advice to anyone dont buy anything from this company.
I ordered a case this week from them. Supposedly it is in transit, but no real info provided on site. USPS has package now so I am told. We will see. Report to NJ BBB and file a fraud dispute with your financial institution. Or if you live in NJ, stop by for a visit.
Open a dispute with your bank.