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I ordered a phone case for my Galaxy S22 Ultra from Pinnacle Luxuries at pinnacleluxuries.com. The cost was $49.95. It was never shipped. They state on their tracking that the shipping label was created and that is as far as it got. I emailed but received no response and there is no other way to contact them.
If you have any information about Pinnacle Luxuries or how I can get a refund, please share it in a comment below. You may also share your experience with them.
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1 Purchased a watch band online; Received a different product. I responded to 1) the order confirmation email 2) the customer service email listed on their site; 3) their contact form on their site with no response. Finally submitted a "return" but they 1) don't provide a shipping label so you must pay to return and 2) no confirmation that I was going to return and 3) no information on HOW to return, such as an address. I emailed again with no response. There is no number to call. The address on their site doesn't match the warehouse that ships the orders so it's not clear where to make the return. It's just short of a scam in that I DID receive a product, but not the one I ordered.
Avoid this online shop! We tried to cancel an order just a few hours after making it and received only automated emails saying the product had already been shipped. Different email addresses given, no personal responses. Then we did the research we should've done - very many negative reviews. Thanks goodness we've been loyal PayPal customers for many years and managed to get our money refunded quickly. Buyer beware!
Waited 12 days for my case,they said it was delivered but I have video showing that it was not. Seems I may have been scammed. 12 days for delivery made sure they had my payment Beware of Pinnacle Luxuries!
Ordered a iPhone $56 case and no response to my email for return!I’m beyond p****dI’ll be contacting bbb.org tomorrow
BEWARE!!! DO NOT BUY FROM THIS BUSINESS!I purchased an apple watch and it did not fit properly. I initiated the return and I am in my 4th follow up and they never replied. I guess I will have to resell what I bought. The item was poorly packaged. Nothing luxurious whatsoever! Goodluck.
I don’t understand how this website/company has not been shutdown.I ordered a case for my iPhone XS Max on the 10th of November 2022 and got a confirmation email with my order number and a USPS tracking number and nothing else. Tracking my order on their website showed that my order was ready. Two weeks later and nothing. I called USPS and gave them the tracking number and they said there was nothing in their system with that number. Tried getting in touch with pinnacle luxuries but most of my emails to them bounced back. One month in I decided to contact PayPal and explained the situation they asked me to try and resolve the issue amicably and if by January 2023 the problem was not resolved to escalate the issue to them which I did. In any case I got my money back thanks to PayPal and the funny thing is that up till today Sunday the 5th of March 2023 my order with pinnacle luxuries still shows the order is ready.
