PayPal Prenote Scam - Prenotification and Zero-Dollar Deposit

I found a $0.00 deposit on my savings account labelled "prenote" followed by some numbers and "PayPal". I found this odd because I have never used my savings account with PayPal, and I did not use my PayPal account at all on the day this deposit was made. I received no emails or notifications from PayPal as well. I immediately called my bank and they blocked the "merchant" from access to the account.

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PayPal Prenote Scam - Prenotification and Zero-Dollar Deposit

After some googling, it seems like someone else may be trying to link my savings account to their own PayPal account. If this is the case, I find it odd that PayPal apparently only made one deposit of zero dollars, don't they usually deposit two small amounts to have you verify your info?

I also have no clue how they would have gotten my bank account information. I have never given this account info to anyone besides employers for direct deposit purposes. It couldn't have been through a phishing scam either because as far as I know I have not clicked any sketchy links or put my bank info in anywhere.

I have contacted PayPal and this is their response:

Hi ! Thank you for patiently waiting. My name is [removed]. Thanks for reaching out to PayPal Messaging Team! We appreciate your time bringing this issue to our attention and I'll be more than happy to assist you with that.

PayPal is recommended by the banks that we use to process our transactions to identify inactive bank accounts that may be linked to PayPal accounts. To do this, we send a prenotification (prenote) in the form of a zero-dollar deposit to all bank accounts on file linked to PayPal accounts.

This prenote does not affect the balance of your bank account and may not show up on your monthly statement, depending on your bank. There is no action needed from you if your bank account is verified as an active account.

If your bank account is inactive, the prenote will be returned to PayPal and we will send you an email to notify you of the inactive bank account being unlinked from your PayPal account. PayPal plans to send these prenotes every 6-12 months to ensure all linked bank accounts are still active.

For further questions or inquiries, you can visit our website and Community Page at www.paypal.com/smarthelp to resolve your account needs. Stay safe and keep smiling!

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July 1, 2022 at 10:34 AM by an anonymous user from: Boston, Massachusetts, United States

I just got a "DIRECT DEPOSIT PAYPAL PRENOTE" $0 transaction dated 7/1 in my bank account (which happens to be linked to PayPal). It's not listed under Activity in my PayPal account. If it actually DOES originate from PayPal, and not some third party with my bank account info, then PayPal should show it under Activity to make clear that they're aware of it.

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June 30, 2022 at 11:44 AM by info

Scammers create PayPal accounts and link them to victims’ leaked banking information. Once payment information has been linked to an account, the scammers will normally make several test withdrawals — these appear as “Web PayPal Prenote” on the victims’ bank statements.

The test withdrawals will often be for $0, but they may be as much as a few dollars. What the scammers are doing by making these small withdrawals, is they are testing the legitimacy of the leaked banking information, and also hoping to not arouse too much suspicion. After all, it’s tough to get too concerned about a transaction for $0, even if you don’t recognize it.

However, once the scammers are sure the leaked banking credentials are legitimate and PayPal seems to be letting the withdrawals go through without issue, they will begin to make much larger withdrawals, potentially completely emptying victims’ bank accounts in the process!

How to Stay Protected

If you’ve noticed unusual “Web PayPal Prenote” transactions on your bank statement, the first thing you need to do is contact your bank. However, please be aware that you may end up having to close your account and set up another because once data is compromised, it’s compromised forever.

These types of scams really highlight how dangerous and costly it can be to have your personal and financial information leaked. It’s not always possible to trace the origin of a leak, but compromised data is often shared by cybercriminals on the dark web and underground web forums.

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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

PayPal Prenote Scam - Prenotification and Zero-Dollar Deposit