Metro-TMO Metro PCS 2963 Text Message - metropcs

I keep getting the Metro-TMO 2963 text message below and want to know if it is legitimate. The links in the contain the 2 domain names ( and which are not owned by T-Mobile. Therefore, I do not recommend clicking the links in the text message. I recommend calling Metro T-Mobile directly or sign into their accounts at .

Metro-TMO Metro PCS 2963 Text Message - metropcs

The Metro-TMO Text Message

IMPORTANT: Some of your account information was obtained without authorization. Passwords, SSN, payment methods were NOT affected. Your name, # of lines, contact details and other account information may have been. Learn more: See

If you have any information about the Metro-TMO text message, please post it in a comment below.

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Comments, Questions, Answers, or Reviews

Comments (Total: 12)

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February 7, 2023 at 8:54 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: New York, New York, United States

The strange part is the difference in the links.. as you can see some people get the same text but the link within is where as the other one is ""/CustInfo.. Notice the difference in the ".com" opposed to the ".co" -

As far as I can tell there was an actual real data breach and according to one commenter here they were sent an authentic text message from metro-by t-mobile saying the exact same thing, the only difference was the links in the text.. So as far as I can tell it depends on the links in the text, if your text uses a link with .com then it may be legit, if it uses .co then this one seems to be the fake.

So to clarify, is a legitimate link as far as I can tell, if you got that one I would call Metro directly

If you got the link & the it's likely a fake but you could call just to be sure.

It seems that these scammers are taking advantage of a real data breach that has affected t-mobile & metro-by t-mobile users. In comparison to the 2021 data breach it is not as bad, but I would still take precaution.

I seen this post and another and initially assumed the text I received was fake, but after some digging apparently there are very legitimate texts that are nearly identical to these fake ones with exception of the links used in the texts. So initially I assumed it was just a scam text and ignored it, until I got a legit text from the same number, I thought how is that possible, so I did some more digging and found out that this is a very real thing going on.

If you are not sure if your text was real or not please call metro and they should be able to tell you wether they sent the text or not, and also inform you on what data was leaked and what you can do to take precautions.

This is the second very large data breach T-Mobile has had since 2021..

May be time to start rethinking phone carriers. This sort of stuff is no joke. Take it very seriously.

Please Be Advised & take note as I originally thought I received a scam texts as the real and fake are nearly identical with exception of the links being used within the text message.

And even the links look nearly identical. The real one uses ".com" where as the fake one use ".co"

If you are not certain, call Metro By T-Mobile & they will be able to tell you if the text was legitimate or not.


January 25, 2023 at 7:00 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Redmond, Washington, United States

I also got this same text message from 2963, but I have an account with 4 lines with MetroPCS and I'm the only one that received this message. It seems very suspicious and I recommend to anyone reading this to also block the number and contact customer service. Also might let your kids know that if they get any messages like this one to never click on the link.


January 28, 2023 at 12:18 AM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Portland, Oregon, United States

Got same message today in salem


January 25, 2023 at 6:54 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Redmond, Washington, United States

I also got this same text but I have a account with 4 lines MetroPCS and


January 25, 2023 at 1:09 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Philadelphia, Pennsylvania, United States

I received the message also. Did not click any links; I went into my Metro by T-Mobile app & called customer service. I did confirm with them that they sent the text, and that I was one of those who had some minor info compromised. I changed my PIN number as a precaution.


January 24, 2023 at 10:19 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Copperopolis, California, United States

I just Got it too!


January 24, 2023 at 10:01 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Greensboro, North Carolina, United States

I got the same text didn’t seem legit. why would they text about this vs email? seems confidential and not the kinda thing to text. deleted and blocked


January 24, 2023 at 8:24 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Los Angeles, California, United States

I just got the same text


January 24, 2023 at 6:51 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Florida, United States

I received the same text today as well. I blocked it and deleted the message but I'm unsure if it is/was legitimate


January 24, 2023 at 6:00 PM by
Metro-TMO Metro PCS 2963 Text Message - metropcs
an anonymous user from: Hamilton, Ohio, United States

I also got a text this evening from 2963. I’m in SW OH area code 513. Here is the text message.

IMPORTANT: Some of your information was obtained without authorization. Passwords, SSN, payment methods were NOT affected. Your name, # of lines, contact details and other account information may have been. Learn more

I didn’t click the link.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Metro-TMO Metro PCS 2963 Text Message - metropcs