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I believe Vyjak is based in China and is very dodgy. I was not happy with the goods I ordered, not onlyb because they looked dreadful on me but especially as I believed I was paying in Australian dollars until it was too late. The amount deducted was in American dollars (a $70.00AU difference).
The goods were not as described from the outset. Someone in the company tried very hard to persuade me to take a partial refund, which went up in increments as I insisted on a full refund, until I contacted PayPal, who succeeded in obtaining a full refund.
I was asked to return the goods to America and then China, even though there was an Australian address on the package. Fortunately, PayPal gave me a voucher to the value of the postage ($35.00AU)... Lesson learnt.
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Terrible quality. Nothing like photos. Clothes are not f****d, just baggy squares with no shape from synthetic, poorly printed fabric. Made in China, charged at USA prices but website is misleading as it shows it is AU but it is not. AVOID. Their return policy goes against Australian Consumer Law as there are pretty much no refunds.
Vyjak is a joke .. Got a dress I ordered and it isn't anything like the picture.. Returns are a nightmare...
I am in the same situation. The customer servicedept. just replied again received at 435am US time. They keep giving me less than full refunds the latest $60 when the order was $135.32. Now will contact my credit card company. Thank you for sharing your experience now I know I'm not alone in this. To customers who have not bought from them, I suggest that you don't.
BEWARE!Company is a fraud. Garments are NOT as described-photos are a farce!My order arrived & it was a shoddy garment - not fit to wear. Returns are a nightmare! They barter with you to refund your order for absolutely absurd amount - not what you paid for it. They offered me a $7 refund of a $35 purchase!Customer Service is a joke! They are surly, rude & extremely demeaning.Still haven’t received refund. Contacting Pay Pal to secure a resolution.Nancy
Totally agree! Don’t shop here! Had a similar experience!
Same experience. Offered me $5 then $11 on a $40 purchase. Still trying to get my money back. Wish I had done my homework and read reviews first. Don’t buy from this company!
Fashions look amazing online, but BEWARE!! I was lucky that 2 out of 3 items were just ok, but they have fought me all the way with giving me a refund for dress that was HUGE and unwearable, offering $7 for a $60 dress!! I was so disappointed as it took me ages to find the trust in an online company - NEVER AGAIN! Wish I had seen these reviews earlier.Maureen Western Australia
I ordered three short sleeved shirts. The quality is fine, but the size is smaller than expected. I simply wanted to exchange them for a larger size. I understood that I would pay the return postage, but then was informed that I'd have to pay an additional $17.00 US. What?? As a Canadian, that would amount to approximately $25.00 extra!! For three tops!There wasn't anything about that in their online return/exchange information, which they indicated is such an easy, convenient procedure. When I questioned it, I was then told to "Click 17 times and pay.... " What the H-ll??SO disappointed! What's with all of the positive reviews about this company? Seems like a total rip-off to me. I will spread the word, NOT to order from Vyjak.Debbie C.
BUYER BEWAREI wish I would have read these comments before ordering! I ordered two items from them. One was ok, the other didn’t look like it’s picture at all! Thier return policy says you must return within 30 days for refund. I contacted the day after receipt of the items and they offered me an $8.00 refund for a $62.99 item. When I said no way, they stopped communicating with me. I have continued to email them everyday with no response. They have been horrible! BUYER BEWARE for sure!
I purchased two dresses that looked GREAT online only to received two garments that didn't look anything like the ones they were advertising. Then, I asked for a refund and they actually wanted to refund me less than HALF of what I paid. After refusing this several times, I didn't have any more time to play games with them so they finally refunded $75.00 of the $89.99 I paid! Crappy dresses though they advertised that they were from the USA.
This company is a total scam. I spent $82 on items that were so subpar that I was afraid to try them on for fear of tearing the thin material. They offered me $15 to keep the c**p. I have disputed on my Venmo credit card.
I ordered a dress and they indicated that it had been delivered. IT Was not delivered to my very clear address and now has gone very quiet. I asked for a refund or replacement dress. NO REPLY DO NOT DEAL WITH THIS COMPANY
Same happened to me. I contacted Aramex to find where parcel was - hopeless. Submitted a different delivery address request which cost $5.50 and was sent new package code 2 weeks ago. I’ve been scammed!
I have a dress and two tops to return. They were completely different than what they looked like on line. I need the address of VYJAK to send them too with a RA number. I expect a complete refund. Each of the tops were $20. I had two tops to return. Total of $40 plus tax. The dress was About $50 plus tax. My address is Evelyn Slinkard 305 Joe Lane. Jefferson City, Missouri. 65101
Since I sent my order about two weeks ago with card details for payment, I’ve had no reply. I don’t remember getting an order number.Unhappy Customer. Melbourne, Australia.
Is that $22 USD?
Extremely poor quality garments plus faulty, nothing like the photos advertised. Trying to get a refund of $139 Australian dollars and being offered $20 US NOT HAPPY!
Extremely poor quality garments, cheaply made and nothing like the photos showing the garments. Trying to get my refund of $139 Australian dollars and just been offered $20 US dollars! Insult!
I also ordered clearly defined in AUD only to be billed in USD, a significant difference.
I am still waiting for my order it is now 5 weeks
And you will be sorely disappointed I’m sure as I was. Trying to get a refund for my $139 and being offered $20!Poor quality garments, awful.
Don’t order from this company, absolute scam. Dress doesn’t look like anything in the advertised picture. The company won’t accept a return & won’t give a full refund. So dissatisfied
Totally agree! Very very poor
How do you go about getting a refund? have been on their website and don't see where I can call or write anyone. So unhappy with the product.
I responded to the email from my original order. Cheap and nasty is my definition of this so called company
Do not order from them. They falsely claim full refund but do not do anything for u for products that are not the same as shown on their site. They falsely advertise. Do not give refunds and haggle with you when u want to return products. Will not pay for shipping and when you order it’s listed in your currency but they charge you in USD They haggle with you for your refund and will not honor what’s on their website
Absolute scam company. Trying to get ‘em to accept $16 then $30 as a refund for a nearly $60 spend - dress very poor quality and sizing wrong but they will not provide full refund.
I'm from Melbourne Australia... I ordered a beautiful dress from Vyjak, it arrived last week took about 3 weeks... I did email them after 2 weeks asking when my delivery would arrive? they emailed me back to say its on its way... The dress is beautiful looks the same as advertised, size is perfect, I'm a big woman and I'm a very happy customer... Will definitely be ordering more dresses :)
Ordered a month ago, still waiting. Tracking shows hasn't left yet. Have put in 2 "disputes" but no reply. Starting to look dodgy!
I haven't found them dodgy at all, dress is beautiful, size is perfect, fabric is unbelievable, feels so soft and elegant, I love it and will definitely order more dresses... Delivery did take longer than expected... I'm from Melbourne Australia... I do hope your order arrives soon...
This is the email I received after 4 requests for the RA so I could return a dress that was not as advertised.Don't misunderstand - the quality was really good but the colours were not as advertised, I can't imagine what would happen if it was the wrong size."Dear customer:The best we can compensate is $22, You can keep the item(s) for your own use. Our receiving warehouse is in Dubai.The shipping costs are too high to be worth the reward. If you insist on returning, you must pay the freight by yourself.No 47, 107 Sheikh Zayed Rd - DubaI - UAE 852 81990571. This is our return address. And please let us know before you send it(them) back.As soon as we receive the order, we will refund the amount of the item(s) you send back.Anything we can do for you, Please feel free to contact us via service-vyjak.com -- Best regardsVyjak 24/7 Service Teamservice-vyjak.comhttps://www.vyjak.com/Thank you and we hope you enjoy shopping with us!If you have any further questions please contact us at service-vyjak.com"