Is Betterhelp a Scam?

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  • Date published Feb 27, 2026 2026-02-27T11:32:58-05:00
  • Article update date Feb 27, 2026 2026-02-27T11:36:45-05:00
Is Betterhelp a Scam?

Although BetterHelp is not a "scam" in the sense of being a fake business, it provides access to thousands of licensed, credentialed therapists, but it has faced significant legal and ethical controversies that lead many users to label it as such.

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Concerns and Controversies

  • Privacy & Data Sharing: In 2023, the Federal Trade Commission (FTC) fined BetterHelp $7.8 million for deceiving users by sharing sensitive health data (like email addresses and health questionnaire answers) with advertisers like Facebook and Snapchat.
  • Billing & Subscription Issues: Many users report being charged automatically even after attempting to cancel, leading to numerous complaints on the Better Business Bureau (BBB).
  • Therapist Quality & Pay: Critics argue the platform underpays therapists (reportedly as low as $30/hour), which can lead to high turnover and lower quality of care compared to traditional private practices.
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