DPD Delivery Scam Messages

Common Scams

• Missed Delivery / Redelivery Fee: You receive a message claiming a delivery was missed and you must pay a small "redelivery fee" (e.g., £1.50 or £3) by clicking a link. DPD never charges for standard redelivery attempts.
• Marketplace "DPD Pickup" Scam: On platforms like Facebook Marketplace, a "buyer" claims they will send a DPD courier to collect an item and give you cash in an envelope. They then send a link for you to pay a "courier insurance" or "service fee" first. DPD does not offer this service or handle cash transactions between individuals.
• Unsolicited High-Value Items (Brushing/Mobile Fraud): A high-value item (like a new smartphone) is delivered to your home that you didn't order. A fraudster then arrives shortly after, posing as a DPD driver, claiming it was a mistake and asking to "collect" it.

Received a Scam?

1. Do not click any links or open any attachments.
2. Verify manually: Go directly to the DPD official website and enter your tracking number there instead of using the provided link.
3. Use the App: The official DPD app is the most secure way to track parcels and receive notifications.
4. Report the scam:
   • Email: Forward suspicious emails to report@phishing.gov.uk.
   • SMS: Forward scam texts to 7726 (a free reporting service).
   • Police: Report to Action Fraud (or Police Scotland if applicable).

If you already clicked a link or enter your bank details? You should contact your bank immediately to block your cards and protect your account.