Online Threat Alerts (OTA) - Alerting you to scams and frauds.

DPD Delivery Scam Messages
DPD Delivery Scam Messages

The DPD delivery scam involves fake SMS or emails claiming a missed delivery, urging recipients to click a link to reschedule and pay a small "fee". These phishing messages steal personal and banking details via copycat websites. DPD never charges for redelivery and requests only official customs duties.

Common Scams

  • Missed Delivery / Redelivery Fee: You receive a message claiming a delivery was missed and you must pay a small "redelivery fee" (e.g., £1.50 or £3) by clicking a link. DPD never charges for standard redelivery attempts.
  • Marketplace "DPD Pickup" Scam: On platforms like Facebook Marketplace, a "buyer" claims they will send a DPD courier to collect an item and give you cash in an envelope. They then send a link for you to pay a "courier insurance" or "service fee" first. DPD does not offer this service or handle cash transactions between individuals.
  • Unsolicited High-Value Items (Brushing/Mobile Fraud): A high-value item (like a new smartphone) is delivered to your home that you didn't order. A fraudster then arrives shortly after, posing as a DPD driver, claiming it was a mistake and asking to "collect" it.

Received a Scam?

  1. Do not click any links or open any attachments.
  2. Verify manually: Go directly to the DPD official website and enter your tracking number there instead of using the provided link.
  3. Use the App: The official DPD app is the most secure way to track parcels and receive notifications.
  4. Report the scam:
    • Email: Forward suspicious emails to report@phishing.gov.uk.
    • SMS: Forward scam texts to 7726 (a free reporting service).
    • Police: Report to Action Fraud (or Police Scotland if applicable).

If you already clicked a link or enter your bank details? You should contact your bank immediately to block your cards and protect your account.

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