Online Threat Alerts (OTA) - Alerting you to scams and frauds.

DPD Failed Delivery Scam Message
DPD Failed Delivery Scam Message

The "DPD failed delivery" scam is a common phishing or smishing attack where fraudsters impersonate the delivery company to steal your personal and financial information. They typically send a text (SMS) or email claiming they tried to deliver a parcel and need you to click a link to "reschedule" or "pay a small fee".

How the Scam Works

  1. The Message: You receive a text or email stating a delivery attempt was unsuccessful.
  2. The Hook: It urges immediate action, often claiming the parcel will be returned to the sender if you don't act by a deadline.
  3. The Fake Site: A link leads to a convincing "copycat" DPD website.
  4. The Theft: The site asks for your address, date of birth, and bank card details to pay a nominal "redelivery fee" (e.g., £1.50 or £2.99). Once entered, scammers use these details for larger unauthorized transactions.

Red Flags

  • Requests for Payment: DPD never charges for redelivery. Any request for a fee to reschedule is a scam.
  • Suspicious Sender Address: Official emails only come from official domains like @dpd.co.uk, @dpdlocal.co.uk, or @dpdgroup.co.uk. Scammers often use free providers like Gmail or Hotmail.
  • Generic Greetings: Messages addressed to "Dear Customer" instead of your name are common in phishing.
  • Poor Grammar/Spelling: Phishing messages often contain errors or unusual phrasing.
  • Dodgy URLs: Official tracking links should start with www.dpd.co.uk/ or www.dpdlocal.co.uk/. Check the address bar for strange extensions or misspellings.

Received a Scam

  • Do Not Click Links: Never click links or download attachments from unexpected delivery notices.
  • Verify Directly: Use the official DPD Track & Trace page and manually enter your tracking number to check status.
  • Report the Scam:
    • Text messages: Forward to 7726 (a free UK reporting service).
    • Emails: Forward to report@phishing.gov.uk or notify Action Fraud.
  • Contact Your Bank: If you have already entered card details on a suspect site, contact your bank's fraud department immediately to block your card.
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