BitPanda Scam SMS Text

How the Scam Works

• SMS Spoofing: Scammers fake the sender ID so the fraudulent message appears in the same chat thread as legitimate Bitpanda messages, making it look authentic.
• Urgency & Fear: Messages often claim "suspicious activity," "account blocked," or "unauthorised login" to pressure you into acting quickly.
• Fake Call Centres: Many scams provide a phone number (e.g., +43 19630044) and ask you to call to "secure" your account.
• Third-Party Wallets: Scammers may instruct you to transfer your funds to a "secure" external wallet (like SafePal or Trust Wallet), which they actually control.

Warning Signs

• Requests to Call: Bitpanda never asks you to call them via SMS and does not offer phone support.
• Requests for Sensitive Info: Bitpanda will never ask for your password, 2FA codes, recovery seed phrases, or API keys.
• Urgent Links: Official logins should only happen through the official app or the Bitpanda website.

Recommendations

1. Enable Anti-Phishing Code: Set up a personalized code in your account settings. If this code is missing from an SMS or email, it is a scam.
2. Ignore and Delete: If you receive a suspicious SMS, do not click any links or call any numbers. Forward it to 7726 (if supported by your carrier) to report it as spam.
3. Verify through Official Channels: If you are worried about your account, contact Bitpanda directly through their official support form.
4. Immediate Action if Compromised: If you have already shared data or lost funds, immediately lock your account and file a report with your local police.