Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Norton Antivirus Scam Emails - Protect Yourself
Norton Antivirus Scam Emails - Protect Yourself

Norton antivirus scam emails are phishing attempts that falsely claim a subscription renewal or charge, typically ranging from $200 to over $300, to scare users into calling a fake support number or clicking malicious links. These scams, which often impersonate Norton or LifeLock, aim to steal credit card details, personal information, or install malware.

About the Scam Emails

  • Urgency: The email threatens an immediate charge to your credit card unless you cancel, often giving a short timeframe.
  • Fake Invoices: Messages often include a fake invoice for a high-cost annual subscription renewal.
  • Suspicious Sender: The sender address may look slightly altered or unfamiliar.
  • Generic Greetings: Scams often use "Dear User" or similar generic greetings rather than your name.
  • Phone Call Requests: Scammers prompt you to call a customer service line to "fix" the bogus charge.

How to Protect Yourself

  • Do Not Click: Never click links or download attachments in suspicious emails.
  • Verify the Sender: Check the sender's email address domain carefully. Legitimate Norton emails often come from domains like @norton.com, @nortonlifelock.com, or @securenorton.com.
  • Check Account Directly: If you receive a renewal notice, ignore the email and log in to your account directly on the official Norton website.
  • Report the Scam: Forward suspicious emails as an attachment to spam@norton.com.

If you have already interacted with the email or given out personal information, consider reporting the scam to local authorities and monitoring your bank accounts for fraudulent activity.

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