Phishing Scam - "Warning; Your USAA Profile Will Be Placed On Hold"

Phishing Scam - "Warning; Your USAA Profile Will Be Placed On Hold"

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The USAA email message below with the subject: "Warning; Your USAA Profile Will Be Placed On Hold," was NOT sent by USAA. The phishing email was created by scammers to trick USSA customers into entering their user names and passwords on a fake USAA website. Once the potential victims enter their usernames and passwords on the fake website, it will be sent to the cyber-criminals, who will use the information to hijack the victims' accounts and use them fraudulently. So, recipients who have received the phishing email message, please do not click on the link or follow the instructions it.

The Phishing USAA Email Message

From: USAA Online Banking <voicemail@xfinityvoice.com>
Subject: Warning; Your USAA Profile Will Be Placed On Hold.

Note: This is a service message with information related to your USAA account(s). It may include specific details about transadions, products or online services. If you recently cancelled your account, please disregard this message.


Dear USAA Online sm Customer:,

We have detected an unusual activity in your account.We have temporarily de-activated your account for your own protection.Click on USAA Onlinesm to re-activate your account kindly update all your account details and personal information as soon as possible, so we can complete your security update. Click here to update your account www.USAA.com. If you are already logged on to USAA Online, you can see your message(s) at any time by visiting the Secure Message Center.

Thank you for being a valued USAA Online customer.

ABOUT THIS MESSAGE-This service message was delivered to you as a USAA customer to provide you with account updates and information about your account benefits.usAA values your privacy and your preferences.

If you want to contact USAA, please do not reply to this message, but instead go to www.USAA.com. For faster service, please enroll or log on to your account. Replies to this message will not be read or responded to.

Your personal information is protected by state-of-the-art technology. For more detailed security information or to update your privacy choices, go to our Online Privacy Notice.to change your e-mail address, please log on to USAA Online and click your e-mail address on the left-hand side of the My Accounts Page.

USAA Online Helpdesk

The fake website that the link in the phishing email message will take the potential victims to, was created to look exactly like the USAA website, to trick potential victims of this phishing scam into entering their USAA banking sign-in or login information on it, thinking that they are on the legitimate USAA website located at www.usaa.com. If potential victims enter their banking credentials on this bogus website, it will be sent to the scammers behind the fake website. With their banking credentials, the cybercriminals will be able to gain access to their USAA accounts.

Victims of the phishing scam are asked to change their USAA password now and contact USAA immediately. This USAA phishing scam is similar to "Upgrade Your USAA Account”.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com. And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

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Comments, Questions, Answers, or Reviews
(Total: 7)

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  • August 1, 2016 at 11:44 AM by an anonymous user from Greenbelt, Maryland, United States

    I have received this phishing scam and I AM NOT even a member of USAA? Why would they choose my email?


    • August 1, 2016 at 2:12 PM by info

      It was selected at random. Scammers harvest millions of email addresses and send malicious and phishing emails to them, hoping some potential victims take the bait.


  • July 1, 2016 at 8:49 AM by an anonymous user from Seminole, Florida, United States

    I reported the above e-mail to abuseusaa.com and called them on the phone about it and I still get this message every day numerous times; they told me to send it to my spam box-not very helpful.


  • June 30, 2016 at 11:29 AM by an anonymous user from Hendersonville, Tennessee, United States

    Also seeing:

    "From: voicemail (AT) xfinityvoice (DOT) com



  • June 29, 2016 at 7:02 PM by an anonymous user from Oceanside, California, United States

    I have received at least a half-dozen of these scams in the past week or so; two in the past half-hour. I wish someone could get these scumbags off the internet, and even off the planet.


  • June 19, 2016 at 7:23 AM by info

    Here is another scam:

    "Your USAA Profile Will Be Suspended"


  • February 14, 2016 at 12:39 AM by info

    There is another phishing scam with the subject: "USAA 1 New Message in Secure Message Center.‏"


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Phishing Scam - "Warning; Your USAA Profile Will Be Placed On Hold"