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"Upgrade Your USAA Account" Phishing Email Scam

Upgrade Your USAA Account Phishing Email Scam

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Scammers are sending out fake USAA email messages, designed to steal the user name, password, USAA Number, PIN, Account Number and Routing Number for USAA customers.usAA stands for The United Services Automobile Association, and is a Texas-based Fortune 500 financial services group of companies offering banking, investing, and insurance to people and families that serve or have served in the United States military.

The Phishing USAA Email - Upgrade Your USAA Account

Subject: Upgrade your USAA account
Attachment: Dear USAA User.pdf

Dear Customer,

Please view the attached document and act as instructed.


(USAA Internet Banking)
(USAA Internet Banking)

This email contains an attachment with the name "Dear USAA User.pdf", which is a PDF document that contains a link and the following:

Dear Customer,

As part of our security measures, we regularly update all accounts on our database system. We

are unable to update your online account and therefore we will be closing your accounts to

enable the online upgrade.

To prevent an interruption with your USAA online services, please take a few moments to

update your account by filling out the verification and update form immediately. Click the

Below Link to verify your USAA online account.

Verification of USAA online account

We appreciate your cooperation in this matter.


USAA Member Services Team

© 2013 USAA Inc. All Rights Reserve

The link in this email message will take you to one of the following phishing or fake USAA websites:

  • /com_admin/usstatic.html
  • /includes /js /ThemeOffice /usstatic.html

These websites were designed to look exactly like the USAA website, to trick the victims of this phishing scam into entering their USAA banking sign-in or login information on it, thinking that they are on the legitimate USAA website located at

If you enter your banking credentials on this bogus website, it will be sent to the scammers behind this website. With your banking credentials, these cybercriminals will be able to gain access to your USAA account.

If you were tricked into entering your USAA credentials on the fake websites, please change your USAA password now. And, if you are unable to sign into your account, please contact USAA immediately.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Check the comment section below for additional information and share what you know or ask a question about this article by leaving a comment below.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search Search engine.

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Comments, Questions, Answers, or Reviews
Comments (Total: 2)

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  • January 7, 2015 at 8:08 AM by an anonymous user from: Djibouti, Djibouti

    There is another scam email being sent out that is trying to get you to upload new security software due to the "World Wide Internet Upgrade". I called USAA and verified it was another scam.

  • April 11, 2014 at 9:32 AM by info

    Here is another phishing email scam:

    "Dear Member,

    Due to the recent changes made on our servers, We decided on unscheduled

    verification for your account (s) for security reasons,and to prevent you

    and your account (s) from further fraudulent activities.

    In Light of this Please Proceed to Validation

    <blocked> .


    Failure to verify would lead to restriction / blockage on your accounts.

    USAA Federal Savings Bank N.A

    Please do not reply to this send a secure message to USAA

    Validate your account and proceed."

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"Upgrade Your USAA Account" Phishing Email Scam