Hackers Target Customer Support Departments to Gain Access to Company Networks

Hackers Target Customer Support Departments to Gain Access to Company Networks

Would you share this Article with others?

Please be advised that hackers are now targeting the customer support department of companies, to gain access to the same companies’ networks. The hackers call customer support departments pretending to be customers having difficulty accessing a particular document, and then offer to send the said document via e-mail to the customer service representatives for review. The idea is that the customer service representatives will open the document sent as an attachment for review, which contains malicious Macros (Visual Basic scripts) that will download and infect the customer service representatives’ computers with viruses, worms, Trojan horses, ransomware, spyware, and other malware or malicious computer programs.

The infected computers will then create and open backdoors on the companies' networks, which will allow the hackers to illegally gain access. Once the hackers have access to the companies’ networks, they can delete files, modify records, steal information, make files unreadable by encrypting them and then demand a ransom to restore them, or even shut or take down the companies' networks.

What are Macros?

Macros are a set of scripted instructions that can be used to automate simple or complex tasks in Microsoft Office (Excel, Word, and Outlook).

Right after Microsoft created Macros for Microsoft Office over a decade ago, cyber-criminals started abusing this useful tool, by using it to download and infect their victims’ computers with viruses, Trojan horse and other malware. That is why Microsoft decided to disable Macros by default and gave users of Microsoft Office the option of enabling or disabling it.

How to Protect Yourself against Malicious Macros

Fortunately, the strategy for keeping yourself free of macro malware or malicious Microsoft Office documents is a simple one: don’t enable Macros or “Enable Content.” Microsoft Office will warn you if you’re about to open a document that contains a Macro, and will give you the option of enabling or disabling it.

Security warning Macros have been disabled

If a document with Macros came from anyone other than your I.T department or a highly trusted source, do not enable Macros for that document.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com. And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

You can help maintain Online Threat Alerts (OTA) by paying a service fee. Click here to make payment.

Comments, Questions, Answers, or Reviews
There are no comments as yet, please leave one below or revisit.

To help protect your privacy, please do not post or remove, your full name, telephone number, email address, username, password, account number, credit card information, home address or other sensitive information in or from your comments, questions, or reviews.

Write Your Comment, Question, Answer, or Review
Write your comment, question, answer, or review in the box below to share what you know or to get answers. NB: We will use your IP address to display your approximate location to other users.
Your comment, question, answer, or review will be posted as an anonymous user because you are not signed in. Anonymous posts cannot be edited or deleted. Sign-in.

Hackers Target Customer Support Departments to Gain Access to Company Networks