Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number

Scammers are using the telephone number: 888-699-3804, to collect their potential victims’ information. Scammers are sending out fake technical support email messages like the one below, which claims that there is something wrong with the recipients’ computers, in order to frighten them into calling the bogus technical support number for help. But, once potential victims call the fake technical support telephone number (8886993804), a person or an automated Interactive Voice Response system will request their personal information, financial information, or online account credentials (usernames and passwords). If the requested information is entered, it will be sent to cybercriminals, who will use it to rip-off their victims.

Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number

It is important that online users know that Microsoft does not contact the users of their Windows operating system to provide technical support. It is the other way around, users call Microsoft for technical support. Therefore, online users who receive messages claiming that they should call or contact a Microsoft Certified technician in order to fix the errors, or remove viruses or malware from their computers, should delete the messages and not follow the instructions in them.

Victims of the scam who have already called and submitted their financial and account information, should contact their banks and change their online account passwords immediately.

A Fake "1888-699-3804" Technical Support Email

From: {SUPPORT] SECURITY ALERT <76048032.4DA284CF6CF3FEB6630F1023099 -364104@185.0xb8.00000122.0320>

Sent: Sunday, August 28, 2016 2:28 PM

Subject: ******* POSSIBLE VIRUS THREAT *******

--- Click Show Images To Enable Links.

This is an automated response:

Your account has been flagged with a security threat.

Please call 8886993804 to get your computer cleaned.

Please call 8886993804 now to fix the issue.

Thank you very much.

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Comments (Total: 7)

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August 31, 2016 at 11:31 PM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number
an anonymous user from: Menlo Park, California, United States

How do I block these annoying emails.


August 31, 2016 at 11:45 PM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number

You cannot block them, but you may flag them as spam/junk, so that they are sent to your spam/junk folder automatically.


August 31, 2016 at 10:18 PM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number
an anonymous user from: Commerce, Georgia, United States

Be nice to have a physical address, just to pay a "friendly" visit. Is that possible?


August 31, 2016 at 11:20 PM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number

Cybercriminals' physical addresses are virtual impossible to obtain. They can setup shop any where in the world, once they have an internet connection.


August 31, 2016 at 5:56 PM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number

Here is another email scam:

"From: { WlNDOWS SUPPORT } <33542399.7115FA1FBAFED 787756B9A22968-386309@ 185.0xbf.00000023.0206>

Date: Aug 31, 2016 2:22 PM


BSOD : dllRegisterSetting has detected the error code 0x80040201



Windows Defender Error Code: 0x80073afc



Error Code 0x800705b4 when starting system due to potential Malware Activity

..Windows Defender Time Out

Error code : 0x000dW2300x

Error Code 0x800705b4 when trying to avoid

Please contact MICROSOFT CERTIFIED technicians toll-free:



to immediately rectify this issue and prevent potential data loss"


August 30, 2016 at 7:34 AM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number
an anonymous user from: Brandon, Minnesota, United States

Yes, this happened to me. Being a relatively new computer user in my 50's at the time, I trusted what was being said and believed the "very helpful technician" as he walked me through the process to clear "viruses and malware" from my laptop. I lost 235 dollars for "the service" and another 100 plus dollars to have my computer cleaned by a local expert after my computer was crashed. ( I refused to cooperate with the thief months later when they tried to gain access to my bank account to "refund" my money so they crashed my computer).

It was very stressful and on later phone calls from these crooks I was subjected to very intimidating and threatening messages. Can you believe they still call me even after multiple times I have shouted in the phone "this is a scam, you are a thief, stop calling me!". It was a painful lesson. Now I trust no one. This happened about a year and a half ago and it still haunts me. Who does this to hard-working, honest, trusting people? I was fortunate to find a local computer cleaning service that knew exactly what to do to help me. He said he has helped multiple people who were all scammed including a local financial/investment expert who was also scammed. That helped me to feel less stupid for falling for it myself.

However, I can't quite get over the thought of putting our financial security at risk and what could have happened. It is inconceivable to me that there are so many people willing to steal hard-earned money from innocent people.


August 31, 2016 at 10:24 AM by
Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number
an anonymous user from: London, England, United Kingdom

It is not just the United States, it is worldwide.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Do Not Call 1-888-699-3804 - It is a Fake Technical Support Number