Metro Bank customers who have used received email messages like the below, which claim their accounts have been locked, should delete them. This is because the email messages are phishing scams being sent by cybercriminals. The link in the email message goes to a phishing website that looks Metro Bank Bank’s website where visitors will be asked to sign-in with their account credentials. But, once the visitors attempt to sign-in their account credentials on the fake or phishing website, their credentials will be sent to the cybercriminals behind the scam, who will use it to gain access to their accounts. Once the cybercriminals have access to the accounts they will steal the owners' money and use their accounts fraudulently.
A Sample of the "Metro Bank Account Locked" Phishing Scam
Account Locked - Metro Bank
Wed 01/11/2017 08:33
From: DIANE LAMONT
Dear Customer,
Some transaction on your Metro Debit Card requires authorisation,
Click the 'Security' section below to review your records.
www.metrobankonline.co.uk/MetroBankRetail/
Yours sincerely,
Online Support.
Metro Bank Online Support.
It is important for internet users to remember that they should never click on a link to sign into their online accounts, especially links in email messages. The safest way to sign into their online accounts is to go directly to their online account providers’ websites, by typing the addresses of the websites in their web browsers or using a popular search engine to find the websites.
For example:
Metro Bank’ customers should go directly to https://www.metrobankonline.co.uk/ to sign into their accounts or use Metro Bank's mobile app. Once they have signed in, if there is something wrong with their accounts will be notified.
Recipients of the phishing Metro Bank email who have clicked on the link and have attempted to sign into the phishing website with their account’ credentials should immediately change their passwords and contact Metro Bank Bank for help.