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Is "Facebook User Experience Research" a Scam?

2017-11-15T23:29:40 -  +
Is "Facebook User Experience Research" a Scam?

Facebook users, be aware of "Facebook User Experience Research" email surveys similar to the one below that are being sent by scammers. Because Facebook occasionally sends out similar surveys, it is hard to tell which ones are legitimate and which ones are being sent by online scammers or cybercriminals. Some online users will tell you that once an email came from a Facebook.com email address it is safe to assume the email is legitimate. But, that is not true, simply because email addresses can be spoofed, meaning, cybercriminals can make an email message appear as if it came from Facebook although it was sent by them. Therefore, the "From" or the sender's address of an email message should never be used to determine if it is 100% legitimate or not.

Please continue reading below.

Sample of a "Facebook User Experience Research" Email

From: Facebook User Experience Research <research@support.facebook.com>

Date: Mon, Nov 13, 2017 at 12:00 PM

Subject: Invitation to Participate in Facebook Research

Facebook Research

Hello,

Facebook is holding a series of online interviews, and we’re hoping you might be interested in joining us! We want to learn more about how Facebook users interact with different brands' Pages. As a token of our appreciation, you’ll receive $150 for your time. To qualify, you need to be 18+ and available to participate sometime between 11/14 - 11/20.

If you are interested in participating, please click below to complete a brief survey. If you are selected for the study, you will receive a follow-up phone call with more details.

https://www.surveymonkey.com/

Thanks,

Catie Franklin | Facebook Research

1 Facebook Way | Menlo Park | 94025 | CA, USA

So, how can you tell if a Facebook survey email message is legitimate or not? Well, the best way is to ask Facebook. Yes, you can ask the Facebook Help Community to help verify the legitimacy of an email message.

This is how it works:

  • click here to visit the Facebook Help Community
  • click the "Ask a Question" button on the Facebook Help Community website
  • select a topic, then a sub-topic
  • ask the following question: "Is this email Facebook User Experience Research' legitimate?"
  • click the "Next" button
  • Facebook will display a list of related questions, if your question is listed, click on it to view the answers, otherwise, click the "My Question is New" and then copy and paste the body of the email message in the text box on the screen that comes up
  • click the "Post" button to submit your question
  • re-visit after a few hours to view the answer(s) to your question

To prevent online scammers from tricking users into taking fake Facebook surveys that steal personal information, Facebook should announce their surveys in the Notification box of Facebook users' accounts, or announce them in a post in their News Feed, instead of sending them via emails.

Click here for information about Email Spoofing.

Please share what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com

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Comments, Questions and Reviews ✍
(Total: 3)

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  • Posted: May 23, 2018 6:51 AM by info

    Here is another scam:

    -------- Original message --------
    From: Facebook User Experience Research
    Date: 5/23/18 01:39 (GMT-06:00)
    Subject: Participate in an upcoming Facebook research study!

    Facebook Research

    Hello,

    Facebook is holding a series of 30-minute, remote research studies between Friday May 25 and Wednesday May 30 and we’re hoping you might be interested in participating! The study will be held remotely and you can participate from wherever you are while on your computer and webcam.

    We want to learn more about how people use Facebook. As a token of our appreciation, you’ll receive a $50 Amazon.com gift card for your time spent participating in the study. Available time slots are located at the end of the survey.

    If you are interested in participating, please click here to complete a brief survey. If you are selected for the study, you will receive a follow-up call or email with more details.

    Please don't hesitate to reply with any questions, thanks!

    Catherine

    Catherine Fontanilla | Facebook Research 1 Facebook Way | Menlo Park | 94025 | CA, USA https://research.fb.com/people/fontanilla-catherine/

    delete


  • Posted: Mar 17, 2018 4:57 PM by info

    Here is another scam:

    "From: Facebook User Experience Research
    Subject: Participate in an upcoming Facebook Research study in Los Angeles!
    Date: March 15, 2018 at 7:37:17 AM PDT
    Reply-To: winnieliu@fb.com

    Facebook Research

    Hello Angel,

    We are looking for people 18 years or older to participate in a 45-minute research study on Friday, March 23, 2018. The study will be held at Facebook's office in Los Angeles, CA.

    To thank you for your time, you'll receive a $75 Amazon e-gift card if you are selected and participate in the study. Please note that completing this form does not guarantee that you will be selected to participate.

    If you are interested in participating, please click here to complete this brief survey. If you are selected for the study, we will contact you directly and will receive a follow-up call or email with more details. Available time slots are located in the survey.

    Please don’t hesitate to contact me if you have any questions!

    Thank you,

    Winnie Liu | Facebook & Instagram Research
    1 Hacker Way | Menlo Park | 94025 | CA, US"

    delete


  • Posted: Mar 1, 2018 1:26 AM by info

    Here is another scam:

    "From: Instagram User Experience Research
    Date: February 28, 2018 at 5:40:09 PM CST
    Subject: Participate in an Instagram Research Study! (March 7-16)
    Reply-To: dmnguyen@fb.com

    Hello,

    Instagram is holding 60-minute research studies from March 7th through 16th and we’re hoping you might be interested in participating! This is a remote study where you may participate from your webcam-enabled computer. We want to learn more about how people use Instagram and how we can make it a better experience for you. As a token of our appreciation, you’ll receive a $75 electronic Amazon gift card for your time if you are selected and participate in the study.

    If you are interested in participating, please click here to complete a brief survey. Available times are listed in the survey. If you are selected for the study, you will receive a follow-up call or email with more details.

    Please don't hesitate to reply with any questions, thanks!

    Dan Nguyen | Facebook & Instagram Research
    https://research.fb.com/people/nguyen-dan
    1 Facebook Way | Menlo Park | 94025 | CA, USA

    Not your thing? Unsubscribe from all future emails asking for feedback."

    delete


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