Netflix users who have received email messages like the one below, which ask them to update their payment information or details because there is payment issue, are asked to delete and not follow the instructions in them. This is because the email messages, which claim there is a problem with their membership, are phishing scams sent by cybercriminal to steal their Netflix account credentials (usernames and passwords). Once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts, hijack and use them fraudulently.
Sample of a "Netflix Payment Issue – Update your Details" Phishing Scam
From: "Netflix Support" <netflix-support@csmail8.verify-netflixsecureudta..com>
Date: November 9, 2017 at 9:34:31 AM CST
Subject: Netflix payment issue – update your details?
Your account is on hold
Please update your payment details.
Hello,
We're having some trouble with your current billing information. Your card may be expired or there may be a problem with your bank or account balance. We'll try again, but in the meantime you may want to update your payment details.
Update Your Account.
Sincerly,
Netflix, Inc
This email was sent, because your email preferences are set to receive "News , Promotions and Terms Update".
Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Center by clicking "Help" located on any Netflix page or email
Copyright © 2017 Netflix, Inc. All rights reserved. Netflix is located at 100 Winchester Circle Los Gatos, CA 95032.
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.