"Capital One 360" Phishing Scams

Capital One Financial Corporation's customers, if you have received email messages like the sample below or something similar to them, please delete them. This is because the email messages are fakes and phishing scams that are being sent by cybercriminals to trick you into clicking on the link within them, which goes to a phishing website that will steal your online banking accounts’ usernames and passwords. The phishing website was created to look exactly like the legitimate Capital One 360’s website, to trick Capital One customers into believing that they are signing into their accounts on the legitimate Capital One 360’s website.

Capital One 360 Phishing Scams

Sample of the "Capital One 360" Phishing Email Scam

-----Original Message-----
From: Capital One security@tclsllp.com
Sent: Fri, Mar 17, 2017 6:29 pm
Subject: Fraudulent Notice:

Please Contact

We’re currently updating our systems to bring enhanced features to your Online Banking experience. As, as result, your details are unavailable.

You can do this by reviewing your details:

Signing in to capitalone360.com and select the "My Info" table

Further proof of identity may be required before online access is restored. This reduces the risk of others accessing your information from you unattended computer.




Capital One 360 Phishing Scam

Capital One 360’s customers who attempt to sign into the fake and phishing website, will unknowingly send their banking online account credentials to the cybercriminals who have created the fake website. Once the cybercriminals have gotten their potential victims’ Capital One 360 account usernames and passwords (credentials), they will gain access to their accounts, steal their money and use their accounts fraudulently, which will be traced back their victims who may get arrested for something they know nothing about. Therefore, Capital One 360’s customers who have been or think they have been tricked by the phishing email message above, or others similar to it, should contact Capital One immediately for help.

Capital One customers are advised not to click on a link to sign into their accounts in email messages, even if the email messages that contain the link appear legitimate. They should instead, go directly to www.capitalone360.com and sign-in from there. This will prevent them from clicking on links in fake email messages that go to a phishing website that steals personal information, financial information, or account credentials. Once they are signed into their accounts, they will be notified of changes, updates or important things they need to do.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 19)

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January 14, 2020 at 11:29 AM by
"Capital One 360" Phishing Scams
an anonymous user from: Sunnyvale, California, United States

Got a call stating that this is a 'fraud alert for Kelly Green from Capital One and this account number last four-digit'. I called the alert number 800-427-9428. I informed them this is the second fraud alert for Kelly Green I've received in the last month. They wanted my 16 digit capital card number to correct my account. I said I would give no information to them, they( Capital One) kept trying to keep me on the line, I just hung up... I believe its a scam to get information...


December 12, 2019 at 9:26 PM by
"Capital One 360" Phishing Scams

"Text msg from 8018930435

gnize one or more of them reply n.STOP to stop msgs

verify Capital One Bank Card *** $300.00 @atm Transactio (if you type no, they call you, get info and scam you)"

Received this scam.


February 28, 2018 at 3:31 AM by
"Capital One 360" Phishing Scams

Here is another scam:

"From: Capital One 360 <saver@capitalone360.com>

Date: February 18, 2018 at 6:36:53 AM EST

To: Recipients <saver@capitalone360.com>

Subject: Your Online Banking access has been temporarily restricted

Dear Saver,

For your security, your Online Banking access has been temporarily locked due to multiple failed login attempts.

Please logon here to regain access to your account immidiately by confirming your account details.

Note: Extra steps have been added to verify your account ownership. This email has been sent to you as a security measure.

Best Wishes,

Capital One 360"


February 27, 2018 at 9:39 AM by
"Capital One 360" Phishing Scams

Here is another scam:

"From: Capital One <saver@capitalone360.com>

Sent: Tuesday, February 27, 2018 7:30 AM

To: Recipients


Dear Valued Customer:

This is an automatic message by Capital One 360 Security Team Service.

Starting from March 1st 2018, our bank introduces new authentication procedures in order to better protect private information of our account holders.

The Classic version of your Capital One Account Profile will be replaced to a new version in 48 hours, so it's time to upgrade your account interface.

Please Logon Here to get started with the verification procedures.

Note: To ensure your safety, extra steps have been added to verify your identity.

Best Wishes,

Thanks for using Capital One 360"


February 19, 2018 at 5:45 PM by
"Capital One 360" Phishing Scams

Here is another scam:

"From: Capital One <saver@capitalone360.com>

Sent: Wednesday, February 14, 2018 7:33 PM

To: Recipients


Dear Valued Customer:

This is an automatic message by Capital One 360 Security Team Service.

Starting from February 18th 2018, our bank introduces new authentication procedures in order to better protect private information of our account holders.

You have been strictly advised to update and confirm your account information now to avoid fraudulent and theft activities on our websites.

Capital One 360 Online Account Verification.

Please note that accounts that are not reviewed within 48hrs are subject to termination.

Thanks for using Capital One 360."


January 14, 2018 at 10:44 PM by
"Capital One 360" Phishing Scams

Here is another scam:

- Original Message -

Subject: Activity Alerts

From: Capital One 360 <onlinebanking@alerts.com>

Date: Sat, January 13, 2018 7:33 pm

We noticed your account was logged in from a different location, We want to hear from you before you can start accessing your account online.

If you did not initiate the request or feel that you have received this e-mail in error, Please Click Here.

Please note that: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.


December 16, 2017 at 11:14 AM by
"Capital One 360" Phishing Scams

Here is another scam:

"From: "Capital One" <capitalonealerts@capitalne.com>

Subject: Your Capital One Notification

Date: December 16, 2017 at 8:25:41 AM EST

Visit Capital One

Your Capital One®Account Verification

Dear Customer

We have noticed an error activity on your Capital One account.

We advice you to verify your Capital One account now using the Capital One Verification page.

To Get Started, Please Download Attachment Capital One Verification.htm and open in a browser to Continue.

We value your privacy and your preferences.

Failure to abide by these instructions may subject you to Capital One online access restrictions or inactivity."


November 28, 2017 at 11:35 AM by
"Capital One 360" Phishing Scams

Here is another scam:

- Original message -

"From: Capital One <saver@capitalone360.com>

Date: 11/28/17 10:42 AM (GMT-06:00)

Subject: Capital One 360 Account Update

Dear customer:

Your Capital One 360 online banking account has been temporaily flagged due to several invalid logon attempt error(s).

You have been strictly required to verify and confirm your account as the primary owner before you can continue using your accounts.

Please click here to get started with the verification procedure.

Note: To ensure your safety, extra steps have been added to verify your identity.


Capital One Banking Team"


August 30, 2017 at 2:34 PM by
"Capital One 360" Phishing Scams

Received the following phishing scam:

"Date: On Tue, Aug 29, 2017 at 8:23 AM

From: alertsnotifications@capitalone!.info

Attachment: capital-one-secure.html

Visit Capital One

Did you make this purchase.

Re: Your credit card account ending in *** is unconfirmed

8/22/2017 6:57 AM ET



If you didn't make this transaction follow instructions in the attachment below to void.

Don’t recognize this transaction? See a transaction summary."


August 18, 2017 at 5:31 AM by
"Capital One 360" Phishing Scams

Received the phishing email below:

"Dear CapitalOne Member,

Capital One 360

You requested to be notified whenever you have an Important Update.

Thank you for trusting us with your banking needs. There is an important security issue on your account, We need you to confirm your account now to avoid restriction or difficulties. We recognize that listening to the opinions of our members is one of the most important things we can do. We invited you to take part in this account update survey, this will provide valuable information to help us meet your better needs.

Why update your account?

It may help us consider you for a credit line increase

It’s quick and easy, Confirm Here

Additionally, please be assured that we will not perform a credit check as a result of you providing your information.

Thank you for helping us keep your account up-to-date.

Capitalone Customer Care

Thank you for your participation"

Member FDIC - Equal Housing Lender

Products and services offered by Capital One, N.A., Member FDIC.

© 2017 Capital One. Capital One is a federally registered service trademark. All rights reserved.

Capital One 360

P.O. Box 360

Wilmington, DE 19899"


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

"Capital One 360" Phishing Scams