Canada Revenue Agency(CRA) Scammers Posing as Employees

Taxpayers should be vigilant when they receive, either by telephone, mail, text message or email, a fraudulent communication that claims to be from the Canada Revenue Agency(CRA) requesting personal information such as a social insurance number, credit card number, bank account number, or passport number. Taxpayers should also be aware of fraudulent Canada Revenue Agency(CRA) websites like, and email addresses like

Canada Revenue Agency(CRA) Scammers Posing as Employees

These scams may insist that this personal information is needed so that the taxpayer can receive a refund or a benefit payment. Cases of fraudulent communication could also involve threatening or coercive language to scare individuals into paying fictitious debt to the CRA. Other communications urge taxpayers to visit a fake CRA website where the taxpayer is then asked to verify their identity by entering personal information, which will be sent to the scammers operating the fake website. These are scams and taxpayers should never respond to these fraudulent communications or click on any of the links provided.

To identify communications not from the CRA, be aware of these guidelines. The Canada Revenue Agency (CRA) will never do the following:

  • threaten you with police arrest
  • use nasty language or threaten you
  • ask for credit card or prepaid card information
  • ask for personal information by email or text message
  • send email with a link and ask you to divulge personal or financial information;
  • request payments by prepaid credit cards.
  • give taxpayer information to another person, unless formal authorization is provided by the taxpayer.
  • leave personal information on an answering machine.

How to Protect Yourself from Identity Theft

  • Be careful when clicking on links in any email you receive. Some criminals may be using a technique known as phishing to steal your personal information when you click on the link.
  • Go to to check your account or call the CRA official telephone number: 1-800-959-8281, instead of following the instructions in a message or from a caller.
  • Never provide personal information through the Internet or by email. The CRA does not ask you to provide personal information by email.
  • Be suspicious if you are ever asked to pay taxes or fees to the CRA on lottery or sweepstakes winnings. You do not have to pay taxes or fees on these types of winnings. These requests are scams.
  • Keep your access codes, user ID, passwords, and PINs secret.
  • Keep your address current with all government departments and agencies.
  • Choose your tax preparer carefully! Make sure you choose someone you trust and check their references. Always review your return, agree with the content before filing, and follow up to make sure you receive your notice of assessment, since it contains important financial and personal information that belongs to you.
  • Before supporting any charity, use the CRA website at to find out if the charity is registered and get more information on the way it does business.
  • Caller ID is a useful function. However, the information displayed can be altered by criminals. Never use only the displayed information to confirm the identity of the caller whether it be an individual, a company or a government entity.
  • Protect your social insurance number. Don't use it as a piece of ID and never reveal it to anyone unless you are certain the person asking for it is legally entitled to that information. If an organization asks for your social insurance number, ask if it is legally required to collect it, and if not, offer other forms of ID.
  • Pay attention to your billing cycle and ask about any missing account statements or suspicious transactions.
  • Shred unwanted documents or store them in a secure place. Make sure that documents with your name and SIN are secure.
  • Immediately report lost or stolen credit or debit cards.
  • Carry only the ID you need.
  • Do not write down any passwords or carry them with you.
  • Ask a trusted neighbour to pick up your mail when you are away or ask that a hold be placed on delivery.

Have You been a Victim?

You should report deceptive telemarketing to the Canadian Anti-Fraud Centre online or by calling 1-888-495-8501.

If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, contact your local police service.

If the CRA has confirmed that a taxpayer's information has been compromised, the Agency will act to prevent the fraudulent use of the information involving systems and processes for which the CRA is responsible.

If your social insurance number (SIN) has been stolen, you should contact Service Canada at 1-800-206-7218. For more information, see Social Insurance Number (Service Canada website).

You can ask the CRA to disable online access to your information on the CRA login services. After access to your information is disabled, you may change your mind and want access again. If so, you can contact the CRA and ask that your access be re-activated.

If you think your CRA user ID or the password you use in personal dealings with the CRA has been compromised, contact the CRA.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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  • May 25, 2019 at 6:22 PM by info

    Here is another scam:

    "From: CRA ARC <>

    Date: Thu, 23 May 2019 at 13:43

    Subject: Income Payment Return

    Canada Revenue Agency - Tax Notification

    We would like to notify that you are eligible to claim a tax refund of amount $628 CAD

    According to calculation of your last year's fiscal activities, we have concluded that your are eligible to claim a tax refund of amount $628 CAD.

    You can submit an application to claim your refund by clicking on link below.

    You are just a few steps away from claiming your tax refund and get it deposited in your account. You can also get this settled in your next tax return just by ignoring this email .

    Claim your refund now"

  • March 6, 2019 at 5:21 PM by info

    I receive this:

    "From: Canada Revenue Agency[CRA] - 287977307 <>

    Sent: February 20, 2019 11:05 PM

    Subject: Our Ref: CRA1-7824210700637 | CRA Status: Tax Refund is Ready | 20 February 2019 | - 684737420..."

  • July 1, 2018 at 12:18 PM by info

    Here is another scam:

    "From: Canada Revenue Agency []

    Sent: Saturday, June 30, 2018 8:47 AM



    Canada Revenue Agency,

    Tax refunds & Reclaiming overpaid tax

    Tax Refund Notification

    Msg Ref: XQLK8CAA

    I have reviewed your income tax liability for the year shown above to see whether you have underpaid or overpaid tax for the year. Our calculation shows that you are eligible to recive a tax refund of $788.00 ready to claim now.

    Due to the high volume of tax refund payments you must complete the online application, the telephone help line is very busy at the moment and maybe unable to assist you. We therefore urge applicants to complete the online form.

    Please CLAIM NOW make sure your complete the form correctly as any mistake will take more time to process and you tax refund will be processed withhin 6 - 9 working days as claimed.


    Canada Revenue Agency.

    All rights reserved."

  • April 12, 2017 at 4:24 PM by an anonymous user from: Oakville, Ontario, Canada

    I just received the email below. What got my attention was the refund, because I know I have to pay and the month of April spelled wrong.

  • March 9, 2017 at 5:40 AM by info

    Here is another scam:

    "From: Canada Revenue Agency <>

    Sent: March 3, 2017 10:32 PM

    To: CRA

    Subject: Tax Refund

    After the last annual calculations of your fiscal activity we have determined that you are eligible to recive a tax refund of 210.98 CAD.

    please submit the tax refund request and allow us 15-30 days in order to procces it

    Please use the link below to complete your claim online this only take you a few minutes to complete

    - Tax Reference No: 31072016

    - You have until the 1th of Avril 2017 to make your claim.

    Get Started ⇨

    Please note: A refund can be delayed for a variety of reasons, For example submitting invalid records or applying after the deadline.

    Best regards,

    Canada Revenue Agency Team"

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Canada Revenue Agency(CRA) Scammers Posing as Employees