Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number

I called this number because it was linked as a customer support FROM AMAZON.

I needed customer support to retrieve my password. They wanted to verify all my information to verify that it was “ME” trying to retrieve my own password to my AMAZON ACCOUNT. This included verbally confirming my card attached to my AMAZON account and also the last 4 of my social, email, address and birthdate.

Once information was received verbally he quickly said “Thank you so much, you will be receiving an email with your new password” *CLICK* and abruptly hung up on me. That’s when I knew something was wrong.

This is NOT AMAZON!

I was transferred to this company from Amazon for problems I was having with my computer. About a year into my 5-year contract with the company the program quit working so I paid for 1 year of the CCleaner direcylyu from CCleaner. When my year was up I contacted Teqroot to continue my remaining 4-year contract with Teqroot. I am very disappointed with my services with the CCleaner with TeqRoot/TeQFin LLC, and with Teqroot/TeQFin LLC customer service.

When I called them I was told they would return the call within 1/2 hour no one called. I called a second time to reactivate the program after no one called within the time limit I was told I would receive a call. So after 3 extra hours, I called a second time and was told someone would call me, which was within the time limit. It took over 6 hours to reactivate the program but it never finished.

I waited up 3 hours after my bedtime to see if it would finish and it was still running. We were receiving thundershowers and I always unplug my computer during storms so I shut my computer down so the program never finished. No one followed up with me to complete the installation process. It has been a month now with no response from the business. I lost my money which they refuse to refund for the term of my contract. I filed a complaint with the BBB and they refused to respond.

I lost some very important information that I had stored on my computer that I am unable to replace or recover. I am very disappointed with the program and the service that I have received from TeqRoot/TeQFin LLC. I uninstalled the program and requested a refund for the remaining 4 years of my purchase in the amount of 319.99, to be refunded immediately. I have tried to email and call them but cannot get through to them.

Same happened with me. The phone connection is poor and they have Indian accents yet use names like Michael Smith and Sean. They try to pressure you to spend $200-$300 to fix the problem. All the time they pretend they are part of a 25 member team in the Silicon Valley. Hang up and change passwords and cancel credit cards.

Received via email:

"I just literally got off the phone with these people. My computer network is screwed now, isn't it?

Vidonni"

If you have been a victim of these criminals - and take your computer to "Geek Squad" and have it cleaned - is there anything specific they need to be sure and wipe off or look for to make sure it is not compromised?

I too let those scammers convince me to allow remote access and as soon as realized he was a criminal I disconnected but not sure what next steps should be followed other than changing passwords and securing accounts. How do we ensure the data or any stuff they installed is gone?

Thanks.

Scan your computer with the antivirus software installed on it. You may also download and use Malwarebytes to scan your computer. <a href="https://www.malwarebytes.com/mwb-download/" target="_blank">Click here</a> to download their free version.

I had somebody claiming to be a tech support from TeqRoot. They accessed my computer to clear up the file that has been hacked. I guess they are scammers. They are asking me to pay $64.99 for their service. What should I do?

Remove the software they told you to install. Also, have a tech savvy family member or a local computer technician check your computer for spyware or other malware that can be used to steal your information remotely.

Hello,

We fell for the scam while trying to reach Amazon Tech support. I finally got the criminals @ something called "Teqroot LLC", all speaking with accents from India or Bangladesh, to give me prices of their "service", ranging upward from $300.00.

I kept at getting them to provide an address: "19c Trolly Square, Wilmington DE 19806. The phone number they said was "callback" was 877-692-4563.

I will follow your instructions and change all our passwords. Thanks a lot!

The same thing happened to me yesterday. I googled a support no. for Adobe and 844-745-1520 came up. I dialed, never questioning if it was a legitimate no. They talked me into screen share and said my computers, Iphones and Ipads were corrupted with a Trojan worm. They recommended Teqroot LLC, Wilmington, DE, Tel 877-692-4563 as a way to fix the problem and connected me to that co.

Teqroot wanted to sell me a $200-$459 program to fix the problem. I hung up and called Apple, that confirmed I didn't need to buy a "Fix". They made sure my "Malwarebytes" free software was installed, restarted my computer and the malware got rid of any threats. Very SCARY BUSINESS! Do not allow screen share with anyone except Apple (if you have their computer) or your internet service provider. Make sure the numbers you call are legitimate!