Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number

Do not call telephone number: 1-844-745-1521. This is because the number is being used by cybercriminals to trick potential victims into believing that they are calling a Technical or Customer Support number. Once potential victims call the fake Technical or Customer Support telephone number, the persons who answer will ask for personal information, financial information and online account credentials. They will also ask the callers to give them remote access to their computers or devices, which will allow the cybercriminals to steal their information and use their computers to commit other cyber-crimes, which will be traced back to them.

Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number

Most callers are tricked into following the cybercriminals’ instructions because they will think that they are talking to a legitimate technical support representative. This is because “844-745-1521” is being disguised by cybercriminals as an Adobe Customer Care Support, Amazon Fire TV Stick Technical Support, Amazon Kindle Customer Support, Hotmail Customer Care Support and Adobe Flash Player Support number.

Fake technical support number "844-745-1521," is just one of the many Technical Support or Customer Support scams being used by cybercriminals to steal their potential victims' information, money, or to gain remote access their computers.

This is what happened to someone who called the fake technical support number (1-844-745-1521).

I googled Tech Support for Fire Stick and the number 844-745-1521 came up. I called the same number and you get the impression I am talking with Amazon. They ask for your name address and birthdate, then they conned me in to giving remote access. The guy logged into Amazon account and went to “devices” and clicked on my Fire Stick and a black screen scrolled showing lots of data. And down at bottom it says my device is corrupted and I have a trojan type virus. he guy was saying that all my devices hooked up to my wireless network are corrupted, which is when I got a bad feeling and started wondering if I was actually talking with an Amazon employee.

I found out I was absolutely not dealing with Amazon at all. I hung up and immediately disconnected my wireless network. I have Comcast and get free antivirus. Had to change all my passwords and wonder if I have exposed myself to identity fraud down the road. if you google the number it says it is Adobe. But also, a company called TeqGuru. I don’t know if they were trying to scare me into paying for repair or trying to steal data from me or both. I saw were there were two citrix programs installed when I gave them remote access which I immediately uninstalled.... also, did two full malware scans and both indicated no problems.

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March 21, 2024 at 5:25 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: Las Vegas, Nevada, United States

I called this number because it was linked as a customer support FROM AMAZON.

I needed customer support to retrieve my password. They wanted to verify all my information to verify that it was “ME” trying to retrieve my own password to my AMAZON ACCOUNT. This included verbally confirming my card attached to my AMAZON account and also the last 4 of my social, email, address and birthdate.

Once information was received verbally he quickly said “Thank you so much, you will be receiving an email with your new password” *CLICK* and abruptly hung up on me. That’s when I knew something was wrong.



July 24, 2019 at 3:12 AM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: Germantown, Maryland, United States

I was transferred to this company from Amazon for problems I was having with my computer. About a year into my 5-year contract with the company the program quit working so I paid for 1 year of the CCleaner direcylyu from CCleaner. When my year was up I contacted Teqroot to continue my remaining 4-year contract with Teqroot. I am very disappointed with my services with the CCleaner with TeqRoot/TeQFin LLC, and with Teqroot/TeQFin LLC customer service.

When I called them I was told they would return the call within 1/2 hour no one called. I called a second time to reactivate the program after no one called within the time limit I was told I would receive a call. So after 3 extra hours, I called a second time and was told someone would call me, which was within the time limit. It took over 6 hours to reactivate the program but it never finished.

I waited up 3 hours after my bedtime to see if it would finish and it was still running. We were receiving thundershowers and I always unplug my computer during storms so I shut my computer down so the program never finished. No one followed up with me to complete the installation process. It has been a month now with no response from the business. I lost my money which they refuse to refund for the term of my contract. I filed a complaint with the BBB and they refused to respond.

I lost some very important information that I had stored on my computer that I am unable to replace or recover. I am very disappointed with the program and the service that I have received from TeqRoot/TeQFin LLC. I uninstalled the program and requested a refund for the remaining 4 years of my purchase in the amount of 319.99, to be refunded immediately. I have tried to email and call them but cannot get through to them.


January 13, 2018 at 11:05 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: New York, United States

Same happened with me. The phone connection is poor and they have Indian accents yet use names like Michael Smith and Sean. They try to pressure you to spend $200-$300 to fix the problem. All the time they pretend they are part of a 25 member team in the Silicon Valley. Hang up and change passwords and cancel credit cards.


June 16, 2017 at 2:42 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number

Received via email:

"I just literally got off the phone with these people. My computer network is screwed now, isn't it?



May 25, 2017 at 9:33 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: Lakeway, Texas, United States

If you have been a victim of these criminals - and take your computer to "Geek Squad" and have it cleaned - is there anything specific they need to be sure and wipe off or look for to make sure it is not compromised?

I too let those scammers convince me to allow remote access and as soon as realized he was a criminal I disconnected but not sure what next steps should be followed other than changing passwords and securing accounts. How do we ensure the data or any stuff they installed is gone?



May 25, 2017 at 9:45 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number

Scan your computer with the antivirus software installed on it. You may also download and use Malwarebytes to scan your computer. <a href="" target="_blank">Click here</a> to download their free version.


May 22, 2017 at 4:55 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: Sunnyvale, California, United States

I had somebody claiming to be a tech support from TeqRoot. They accessed my computer to clear up the file that has been hacked. I guess they are scammers. They are asking me to pay $64.99 for their service. What should I do?


May 22, 2017 at 5:30 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number

Remove the software they told you to install. Also, have a tech savvy family member or a local computer technician check your computer for spyware or other malware that can be used to steal your information remotely.


May 5, 2017 at 4:15 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: Albuquerque, New Mexico, United States


We fell for the scam while trying to reach Amazon Tech support. I finally got the criminals @ something called "Teqroot LLC", all speaking with accents from India or Bangladesh, to give me prices of their "service", ranging upward from $300.00.

I kept at getting them to provide an address: "19c Trolly Square, Wilmington DE 19806. The phone number they said was "callback" was 877-692-4563.

I will follow your instructions and change all our passwords. Thanks a lot!


April 21, 2017 at 12:14 PM by
Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number
an anonymous user from: Syracuse, New York, United States

The same thing happened to me yesterday. I googled a support no. for Adobe and 844-745-1520 came up. I dialed, never questioning if it was a legitimate no. They talked me into screen share and said my computers, Iphones and Ipads were corrupted with a Trojan worm. They recommended Teqroot LLC, Wilmington, DE, Tel 877-692-4563 as a way to fix the problem and connected me to that co.

Teqroot wanted to sell me a $200-$459 program to fix the problem. I hung up and called Apple, that confirmed I didn't need to buy a "Fix". They made sure my "Malwarebytes" free software was installed, restarted my computer and the malware got rid of any threats. Very SCARY BUSINESS! Do not allow screen share with anyone except Apple (if you have their computer) or your internet service provider. Make sure the numbers you call are legitimate!


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Do Not Call 1-844-745-1521 - it is a Fake Technical Support Number