Apple iTunes Payment Cancellation Invoice Scams

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  • Update Updated: Jan. 10, 2020 2020-01-10T10:08:07
  • Date Posted: Jun. 28, 2017
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Apple customers are asked to be aware of fake iTunes payment email invoices (see below), claiming that they have purchased products from Apple's App or iTunes store. The fake email invoices were sent by scammers to frighten and trick the recipients into clicking on the links within them by claiming they need to do so in order to cancel the purchases and get a refund. But, once the recipients click on the link in the fake email invoices, they will be taken to a phishing website that steals personal, financial, and Apple credentials (usernames and passwords).

Apple iTunes Payment Cancellation Invoice Scams
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Therefore, Apple customers who have received email invoices appearing as if they were sent from Apple, should avoid clicking on the links in them. They should instead, sign directly into the iTunes Store on their iPhone, iPad, iPod touch, Mac, PC, or Apple TV and check their accounts.

An "Apple iTunes Payment Cancellation Invoice" Scam

From: "Apple ID" <sales.marketing+contact-service .appstore.payment-service@ apps-apotiksupersaver.net>

Subject: [Apple Purchase] Successfully Payment Confirmation Clash of Clans, Box of Gems #175116838085

Date: June 24, 2017 at 4:57:11 PM MST

Invoice

Thank you for buying BILLED TO

Apple Store TOTAL $49.90

INVOICE DATE 25 June 2017

ORDER ID M2MNSYJ056 DOCUMENT NO. 175116838085

App Store TYPE PURCHASED FROM PRICE

Clash of Clans, Box of Gems Clash of Clans, Box of Gems

Report Problems Purchase In-App iPhone $49.90

TOTAL $49.90

If you did not authorize this purchase, please visit iTunes Payment Cancellation

Apple ID Summary Purchase History Terms of Sale Privacy Policy

Copyright © 2017 iTunes

All rights reserved"

Recipients of the email voices claiming that they have ordered a product they did not, and who have clicked on the link in them, should change their Apple password and contact Apple Support for help. Apple users, the best protection against phishing scams is to avoid clicking on links in email messages, social media messages, and text messages to sign into their online accounts.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 98)

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  • January 8, 2020 at 12:45 PM by an anonymous user from: Sunnyvale, California, United States

    I did not order 2.500 Diamonds Mobile Legends order ID MS9BX966HQ Document NO 165190939517 through the iTunes Store

  • September 30, 2019 at 3:22 PM by an anonymous user from: Santa Clara, California, United States

    Received a bill for $49.90 from apple iTunes. I do not have an iTune account.

    Margaret R.

  • August 5, 2019 at 11:27 AM by an anonymous user from: St Helen, Michigan, United States

    Received scam. Do not have an apple account or an iTunes account.

    • August 17, 2019 at 10:23 AM by an anonymous user from: Newark, New Jersey, United States

      I did not order anything on the internet. I want a credit for an invoice I received

      MNY771F AAA25BB839MS

      • August 17, 2019 at 10:29 AM by info

        Yes, you didn't order anything because the emails are fakes. Ignore them.

  • May 19, 2019 at 12:19 AM by an anonymous user from: Pomona, California, United States

    I did not have a subscription in Apple app. SAID charged 30.75 email confirmed subscription. I don't even have an apple account.

    • July 15, 2019 at 7:17 AM by an anonymous user from: Pompano Beach, Florida, United States

      I do not have an apple account

  • April 11, 2019 at 3:44 PM by an anonymous user from: New York, United States

    I did not make this purchase for $99.99, please credit my account!

    • April 11, 2019 at 4:28 PM by info

      Check your account to ensure that an actual payment was made. If a payment was not made, ignore the message.

      But, if a payment was made, contact Apple directly for help. Do not click the links in the email.

  • April 11, 2019 at 3:27 PM by an anonymous user from: Columbia, Tennessee, United States

    just got an email about an order I didn't make. Glad I checked here to find some answers. Thanks

  • November 25, 2018 at 4:38 PM by info

    Here is another scam:

    "Subject: RE:[Extension Statement]] (Order Receipt) We have received order # ZH36567845, Your Item Has Been Scheduled Sent Sunday, 25 November 2018 Your Order has been Paid UTC 08: 00. [FWD] ...

    Apple Support appsstore@invoice.com

    Dear Clients

    Please open the [ DOXC ] file to view or view your order

    Thank You

    Best Regards,

    Apple Support"

    Receipt

    APPLE ID

    PAYMENT:

    Credit Card TOTAL

    $12.99

    DATE

    25 November, 2018

    ORDER ID

    UV7687872

    DOCUMENT NO.

    120904219771

    App Store TYPE PURCHASED FROM PRICE

    PUBG MOBILE

    Coin Ultimate Pack (1,000,000)

    Report a Problem

    In-App Purchase iTunes Store $12.99

    Subtotal $12.99

    TOTAL $12.99

    To Cancel Your purchase within 48 hours of receiving this lnvoice,

    Go to Cancel And Manage Subsciptions.

    Apple ID Summary • Terms of Sale • Privacy Policy

    Copyright © 2018 Apple Inc.

    All rights reserved

    1 Infinite Loop, Cupertino, CA 95014, United States

    • December 31, 2018 at 9:23 AM by an anonymous user from: Lubbock, Texas, United States

      Cancel this transaction uv7687872 and jkssty485dh.

      who are these people making these transactions

  • November 9, 2018 at 8:51 AM by info

    Here is another scam:

    "From: Apple

    Sent: Thursday, November 8, 2018 9:11 AM

    Subject: ( ZZ_RIDER1160 ) Your Order Has Been Placed

    Apple: Order Number:2568980764232

    iTunes Store

    Dear user,

    Thank you for buying the following product on 08/11/2018

    Product Name: 12.9-inch iPad Pro Wi‑Fi 256GB - Silver

    Order Number:2568980764232

    Receipt Date:08/11/2018

    Order total:$1,149.00

    Learn more.

    We hope that our products and solutions have improved the way you do business this year.

    If you did not authorize this purchase, please proceed with “Cancellation Form”

    Click Here To Cancel This Purchase"

  • August 26, 2018 at 10:33 AM by info

    Here is another scam:

    "Subject: Your receipt from Apple

    Date: 8/24/2018 10:32:33 PM Central Standard Time

    From: noreply-invoice7@tongsokngabobodo.site

    APPLE ID

    sedoltd@aol.com SEND TO

    AppleID

    DATE

    August 25, 2018 10:08:31 AM

    ORDER ID

    RS982J38 DOCUMENT NO.

    9019376993290230

    App Store PRICE

    STARZ, STARZ® Monthly (Automatic Renewal) STARZ, STARZ® Monthly (Automatic Renewal)

    STARZ, STARZ® Monthly (Automatic Renewal) (Monthly)

    Renews Sep 10, 2018

    Write a Review | Report a Problem $49.99

    Weight Loss Walking by Verv, Premium Membership (Automatic Renewal) Weight Loss Walking by Verv, Premium Membership (Automatic Renewal)

    Weight Loss Walking by Verv, Premium Membership (Automatic Renewal) (Monthly)

    Renews Sep 12, 2018

    Report a Problem $79.99"

  • August 11, 2018 at 12:15 PM by an anonymous user from: Kuwait City, Al Asimah, Kuwait

    Ok, I fell for this. Changed my password and called the credit card company. Standing by to see what you folks dig up..

  • June 7, 2018 at 1:06 PM by info

    Here is another scam:

    "Från: "AppleID ." <registerkey-issued124673lmtd@disputesettlement-supportorder45.support>

    Datum: 7 juni 2018 17:57:09 CEST

    Till: no_reply@email.apple.com

    Ämne: Pro Cam Progress Order

    As per request the item have been approved.

    please check the adjustment from the PDF file.

    Regards,

    ShopApp"

  • May 31, 2018 at 4:34 PM by an anonymous user from: Merritt Island, Florida, United States

    I was a sent a scam letter from this place: notreplaysNTJ7qXZs @CoVn8eyz.renotifedyourmail.me.services.secure.notifed.apple.com.securelolita2.com

    It said I bought some game or something called 2500 diamonds. I don't ever buy games. And it was at a cost of $49.00. What should I do to protect myself and my Apple 6 phone.

    Thank you.

    Alaina

  • March 26, 2018 at 8:29 PM by an anonymous user from: Bedminster, New Jersey, United States

    I did not order anything from iTunes. Please stop the order.

    Pat.

    • March 27, 2018 at 2:54 AM by info

      The email is a fake, just ignore it.

  • March 7, 2018 at 3:12 PM by an anonymous user from: Boston, Massachusetts, United States

    I received a purchase confirmation saying I purchased 2500 Diamomds, Mobile Legends for $49.96. I did not

  • March 1, 2018 at 6:03 PM by an anonymous user from: Baltimore, Maryland, United States

    got email saying I ordered BIGO live stream. I did not . what I do next?

    • March 1, 2018 at 6:10 PM by info

      It is a fake, just ignore it.

  • February 20, 2018 at 6:24 PM by an anonymous user from: Kaneohe, Hawaii, United States

    I received a receipt saying I purchased BIGO LIve streaming. Order #MSZS20L7TW, Document #155188033916. This is the 2nd time this has happened.

    I also got an email stating my Apple ID was automatically disabled, Case #122222909. Is this also fake?

    • February 20, 2018 at 6:32 PM by info

      Yes, it is a fake.

  • February 20, 2018 at 4:50 PM by an anonymous user from: Charlottesville, Virginia, United States

    I also got one of these emails today around 9am on 02/20/2018. I'm so glad that I researched this before clicking on link. Thanks for the info.

  • February 20, 2018 at 9:52 AM by an anonymous user from: New York, United States

    This happened to me. I got an email saying that I purchased BIGO LIVE for $47.99. It says if I didn't make the purchase visit:

    ITUNES PAYMENT CANCELLATION click link, but link is disabled. It must be fake.

  • February 18, 2018 at 12:00 PM by an anonymous user from: New York, United States

    we never purchased with a credit card, the Bigo live, 1850 Diamond.

    • February 18, 2018 at 3:23 PM by info

      The email is a fake and scam.

  • February 17, 2018 at 8:31 AM by an anonymous user from: Lynchburg, Virginia, United States

    I did not purchase BIGO LIE - Live Stream, 848 on February 16, 2018. The order no. shown is MSZS20L7TW and indicates payment was made by credit card.

  • February 17, 2018 at 8:28 AM by an anonymous user from: Lynchburg, Virginia, United States

    I did NOT purchase BIGO Live - Live Stream 848. Please investigate and make sure I am not charged for this item.

  • February 16, 2018 at 12:40 PM by an anonymous user from: Los Angeles, California, United States

    I did not purchase #155188033916 at 7:43 am this morning for $47.99

    • February 16, 2018 at 1:27 PM by info

      Delete the email because it is a fake and scam. Go directly to your iTunes account and check it for discrepancies.

  • February 10, 2018 at 10:14 PM by an anonymous user from: Olivette, Missouri, United States

    when I checked my account I did not have anything listed as this purchase so I am deleting the message

  • February 6, 2018 at 9:38 PM by an anonymous user from: Newark, New Jersey, United States

    It happen to me and I click on the link. The email said I purchase an itune item. It took me to my apple store and ask for my information on my phone.

    It said it was a scam and to verify my information. I filled in everything and It gave me a security code to log in. When I check I did not purchase anything. Is it possible that the scam got my information?

    • February 6, 2018 at 9:54 PM by info

      Yes. Go to https://appleid.apple.com and change your password.

  • February 1, 2018 at 5:04 PM by an anonymous user from: Philadelphia, Pennsylvania, United States

    it just happen to me; I clicked on cancel, it then saw it was a scam and deleted it right away

    • February 4, 2018 at 2:43 PM by an anonymous user from: Needham, Massachusetts, United States

      I have received them too, and chose to not click on the links.

  • February 1, 2018 at 3:31 PM by an anonymous user from: Des Moines, Iowa, United States

    just received my second email showing invoice and order from App store for an app I didn't recognize. I did not click on the visit iTunes Payment Cancellation tab. I didn't even think about this being a phishing scam! Word needs to get out! I'm glad I decided to check this out!

  • February 1, 2018 at 11:46 AM by an anonymous user from: New York, United States

    it was billed to felinefem9@aol.com states charged to a credit card does not state the credit card

    • February 1, 2018 at 3:33 PM by an anonymous user from: Visalia, California, United States

      Well that's exciting, I did click on this farce. What do you recommend?

      • February 1, 2018 at 3:37 PM by info

        If you attempted to sign into the page you were taken to after clicking the link, please change your password.

  • February 1, 2018 at 11:40 AM by an anonymous user from: New York, United States

    Posted January 30, 2018, @6:32 am for BIGO LIVE ORDER#MSZS20L7TW, Document#155188033916 and charged $47.99

    I never order this.

    Also on January 29, 2018 @ 4:38pm for Mobile Legend 5000 Diamond x1 order#MSC88319YB2 Document#126278668380 charged $50.99 I never order this.

    • February 1, 2018 at 12:42 PM by info

      The emails are fakes. Do not click on the links in them. Just check your iTunes accounts directly from your mobile device, computer or on Apple's website.

  • January 30, 2018 at 6:52 PM by an anonymous user from: New Smyrna Beach, Florida, United States

    Same here - received an invoice from something called "Bigo" for 47.99 Since I have not been able to contact a human being at Apple I would kindly request that my fake invoice be voided and that I not be charged for this as well.

    Says order # MSZS20l7TW Doc. # 1551188033916 Charge is $47.99

    Apparently is a spam - but please confirm that this never was process or that I was charged for this.

    • January 30, 2018 at 7:20 PM by info

      Sign into your account on your iTunes account via your mobile device or web browser to verify.

  • January 29, 2018 at 4:10 PM by an anonymous user from: Los Angeles, California, United States

    I received an email that I ordered a Bigo live stream 048 in amount of $47.99. I did not order or authorize this. Order no on email is MZ830L77W.

    I have no phone number to cancel. Please confirm receipt of this email.

    Elaine

    • January 29, 2018 at 6:02 PM by info

      The email is a fake, just delete it.

  • January 29, 2018 at 3:01 AM by an anonymous user from: Honolulu, Hawaii, United States

    I received an email stating the Apple Store billed my credit card for Big Live @ $47.99. I did not place this order. Please remove this order I’d MSZS2 1551880339. OL7TW 16

    Thank you, jane

    • January 29, 2018 at 5:05 AM by info

      The email is a fake, just ignore and do not click the links in it.

      Always check your Apple account for fraudulent transactions from your mobile device or go directly to Apple's website.

  • January 28, 2018 at 8:36 PM by an anonymous user from: New York, United States

    I received an email stating the apple store billed my credit card for "BIGO LIVE @ $47.99. I did not place this order. Please remove this order id: MSZSOL 7 TW.

    Thank you, Dennis.

  • January 28, 2018 at 12:53 PM by an anonymous user from: Tucson, Arizona, United States

    I received this message from iTunes with a receipt for $47.99. I clicked the link to cancel. but the link said the page was not found. I cannot find a phone number for customer support. I will change my Apple password.

    • January 28, 2018 at 1:03 PM by info

      The email is a fake, so not click on the link in it.

  • January 26, 2018 at 3:23 PM by an anonymous user from: Fremont, California, United States

    I received this message from iTunes with a receipt for $47.99. I clicked the link to cancel. but the link said the page was not found. I cannot find a phone number for customer support. I will change my Apple password.

    • January 27, 2018 at 9:25 AM by an anonymous user from: Reston, Virginia, United States

      I did not order this

  • January 24, 2018 at 8:10 AM by an anonymous user from: Wilmington, North Carolina, United States

    I received this email today. I sent it to AOL abuse site. I did not open any links. These idiots must think we are a bunch of coconuts.

  • January 23, 2018 at 4:16 PM by an anonymous user from: New Port Richey, Florida, United States

    I got an email saying I made a purchase and I do click on the link not knowing I shouldn’t have done this. What can I do now?

    Genie

  • January 22, 2018 at 8:01 PM by an anonymous user from: Bellevue, Washington, United States

    I received an email from iTunes saying I requested a billing for iw.lI which I have no idea what that is. I think someone tried to purchase something using my account. please advise: Leigh Ann

    • January 22, 2018 at 8:05 PM by info

      Please post a copy of the email.

  • January 21, 2018 at 10:15 PM by an anonymous user from: Sunnyvale, California, United States

    Is this bogus?

    "Apple Receipt

    APPLE ID

    PAYMENT:

    Credit Card TOTAL

    $47.99

    DATE

    Jan 21, 2018

    ORDER ID

    MSZS20L7TW DOCUMENT NO.

    "155188033916

    App Store TYPE PURCHASED FROM PRICE

    iCloud: 50 GB Storage Plan BIGO LIVE - Live Stream, 848

    1550 Diamond packs

    In-App Purchase $45.99

    Subtotal $45.99

    Tax $ 2.00

    TOTAL $47.99

    If you did not authorize this purchase, please visit: iTunes Payment Cancellation

    Apple

    Apple ID Summary • Terms of Sale • Privacy Policy

    Copyright © 2018 Apple Inc.

    All rights reserved

    1 Infinite Loop, Cupertino, CA 95014, United States"

    • January 22, 2018 at 1:31 PM by an anonymous user from: Baltimore, Maryland, United States

      I just received this EXACT Email today, Jan 22, 2018. I went to my apple account online using a computer rather than my phone, entered the order number and found nothing. This appears to be a two-part scam email because within my Apple iTunes account I saw a bunch of phony purchases via the phone, but none via the computer. I did not click on any links. Nonetheless, I am changing my APPLE password.

    • January 22, 2018 at 12:03 AM by info

      Yes, it is a phishing scam.

  • January 20, 2018 at 6:08 PM by an anonymous user from: Woburn, Massachusetts, United States

    I've received this e-mail twice now and have ignored it. I figured it was a scam and did not click on any links. I will have to change my apple password now I guess.

  • January 18, 2018 at 8:30 AM by an anonymous user from: Marietta, Georgia, United States

    I also received an invoice for 49.99 that I did not order it was from the same order number MMNSYJ056 document no 175116838085 this phishing scam is still going on have checked my accounts no charges.

  • January 10, 2018 at 4:39 PM by an anonymous user from: Spokane, Washington, United States

    I received an iTunes payment confirmation for BIGO LIVE, 1550, dated January 10 in the amount of $47.90. I do not recognize this purchase, and I was suspicious of the information requested. Please advise me about this “charge.”

  • January 9, 2018 at 8:56 AM by an anonymous user from: Sunnyvale, California, United States

    Tuesday, January 9, 2018: Posted to my email this morning was a credit card charge to (email account) for order ID: MSZS20L7TW, Document No: 155188033916, description "BIGO LIVE - Live Stream 848, 1550 Diamond packs for a total of $47.99.

    This is not my purchase. I would appreciate a direct response from you. Thank you. Kirsten.

    • January 10, 2018 at 10:08 AM by an anonymous user from: Des Moines, Iowa, United States

      I got the same exact email

    • January 10, 2018 at 6:06 AM by an anonymous user from: New York, United States

      I just got the same thing. ours said 1158pm.. what did u do to correct or fix it

    • January 9, 2018 at 5:48 PM by an anonymous user from: Staten Island, New York, United States

      I did not order this item, I don't know how my information got to them for them to charge me for something I know nothing about or what it is.

    • January 9, 2018 at 9:24 AM by info

      The email is a fake and a scam. Just delete it.

  • January 6, 2018 at 2:09 AM by info

    Here is another scam:

    - - - -

    From: Apple <store.ID05200@iTunesapps.com>

    Sent: Wednesday, 3 January 2018 2:20 p.m.

    Subject: Your receipt from Apple No. 197571228079

    Apple Receipt

    APPLE ID

    BILLED TO: Store Credit

    Credit Card Visa/Mastercard TOTAL

    $ 67.95

    DATE

    Jan 3, 2018

    ORDER ID

    NZ0147904 DOCUMENT NO.

    507176500604

    iTunes Store TYPE PURCHASED FROM PRICE

    Let Me Love You (feat. Justin Bieber) Encore

    DJ Snake

    Song Jenny’s iPad $ 12.99

    Heathens

    Suicide Squad: The Album

    Various Artists

    Song Jenny’s iPad $10.99

    Cold Water (feat. Justin Bieber & MØ)

    Cold Water (feat. Justin Bieber & MØ) - Single

    Major Lazer

    Song Jenny’s iPad $15.99

    Closer (feat. Halsey) Closer (feat. Halsey) - Single

    The Chainsmokers

    Song Jenny’s iPad $11.99

    Thunder in the Rain Thunder in the Rain - Single

    Kane Brown

    Song Jenny’s iPad $12.99

    TOTAL $ 67.95

    If you haven't authorized this transaction,click the link below to get full refund.

    Cancel / Refund

  • November 29, 2017 at 8:34 PM by an anonymous user from: Staten Island, New York, United States

    I received an email today to confirm my subscription for a Virtual Trainer Pro Exercise workout for 335.99. I didn't give any information but unfortunately did click on the links to try to cancel before reading this on apple. I will change my password, hopefully, that is enough.

  • November 20, 2017 at 7:25 PM by an anonymous user from: Atlanta, Georgia, United States

    I received an email from Apple Store thanking me for buying SMULE Paid Membership. I don't even know what that is! I clicked on iTunes Payment Cancellation but got nowhere! Now I can't access their original email to forward it to Apple. What should I do?

    • November 20, 2017 at 8:07 PM by info

      Just delete the email. The phishing website was taken down, but it was not, your account credentials could have been stolen.

  • November 10, 2017 at 4:04 PM by an anonymous user from: Montgomery, Alabama, United States

    I received an email today saying my Spotify Music, Spotify Premium is automatic renewal for $89.99. I did not have this subscription at all. There are several underlined things to click on: "Report a Problem", visit the iTunes payment cancellation form, apple ID summary. I clicked on them but said the website was not available. They gave an order number & document no. Now what?

    • November 10, 2017 at 4:14 PM by info

      Just delete the emails.

  • October 8, 2017 at 4:04 PM by an anonymous user from: San Antonio, Texas, United States

    You can always forward the entire email and all it's contents to the Federal Trade Commission: spam@uce.gov

    • November 3, 2017 at 4:13 AM by an anonymous user from: Richmond, Virginia, United States

      I received one of the e mails saying I purchased a product that I did not. For 39.99. Said I could cancel so I clicked on it and was taken to another site, not Itunes.

    • October 26, 2017 at 9:10 AM by an anonymous user from: New York, United States

      I was just told I purchased $300 in iTunes. I clicked on it to cancel. I hope I didn't get scammed. I did not purchase anything for $300.

      • October 26, 2017 at 9:45 AM by info

        Change your password immediately before your account is hijacked and used fraudulently. Never click on the link in those email messages.

  • October 5, 2017 at 9:31 AM by an anonymous user from: Quitman, Texas, United States

    I don't have a CR card on iTunes ok and didn't order this this:

    "Name of Subscription: PREMIUM Account

    Name of Application: Virtual Trainer PRO : Exercise Workout Fitness

    Content Provider: Virtualtrainer Sweden AB

    Date of purchase: 10/03/17

    Subscription Period: 1 year

    Renewal Price: $335.99

    Payment Method: iTunes account

    The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, click below and sign in.

    Developer's Support Page or Terms of Use: http://www.apple.com/support

    If you did not authorize this purchase, please visit iTunes Payment Cancellation Form

    and follow the steps

    Regards,"

  • September 26, 2017 at 9:49 AM by info

    Here is another scam, please do not follow the instructions in it:

    "From: iTunes Purchase [mailto:recenticloudorders1@com-limitedsave.com]

    Sent: Sunday, September 3, 2017 11:54 AM

    Subject: [ iCloud Orders ] at uyahserestore@yahoo.com Japan - transactions not authorized

    Transaction From new device

    Hello Customer,

    Your transaction on Sept 3 with Order ID #1ANSB1121KA005 from [email address] Japan just viewed by our team regarding reported from security system that your Apple ID has used from Japan.

    Please note: this product will be automatically renew until your credit card declined or you cancel this subscription.

    Details transactions as below:

    iCloud Storage Order

    Sept 3, 2017 07:35 GMT

    iCloud Storage - 25GB

    2 month $79.99 USD

    Your credit card has been sucessfuly charged $79.99 USD. Beginning Sept 3, 2017, you will be charged $39.99 USD plus any applicable tax every month until you cancel your subscription.

    Tax $0.00 USD

    $79.99 USD

    Payment method

    Credit Card

    Transaction ID 1ANSB1121KA005 CANCEL ORDERS"

  • September 22, 2017 at 7:49 AM by an anonymous user from: Philadelphia, Pennsylvania, United States

    My husband just received an email saying he purchased an exercise equipment from apple iTunes for 399.99. This is scam correct?

    • September 22, 2017 at 8:08 AM by info

      Yes, it is.

  • September 20, 2017 at 4:59 AM by info

    Here is another scam:

    "From: manageupdatereport@app.com <manageupdatereport@app.com>

    Date: September 19, 2017 at 4:15:53 PM EDT

    Subject: Re [Fraud Order] Investigation Recent Order

    Apple Store

    Dеаг Сuѕtоmег,

    Υоuг Аρρlе ID wаѕ uѕеd tо ѕіgn іn tо іСlоud wеЬѕіtе аnd mаκе а ρауmеnt νіа іΤunеѕ Ѕtоге .

    Τhіѕ іѕ dеtаіl уоuг асtіνіtу : .

    Itеm : Lарtор Аlіеnwаге m15х РС

    Οгdег Τоtаl : $1.234.11

    IΡ Аddгеѕѕ : 123.432.34.132 (121.432.44.21.uѕаѕhор.uѕа)

    Lосаtіоn : Јеddаh,Unіtеd Εmігаt АгаЬ,Ѕаudі АгаЬіа

    Вгоwѕег : Моzіllа/5.0 (Масіntоѕh; Intеl Мас ΟЅ Χ 10_10_5)

    Ρlаtfогm : МасΟЅ

    Ѕuρρогt tеаm dеtесt unаuthогіѕеd ρегѕоn hаѕ ассеѕѕеd

    Υоuг ассоunt аnd nоw уоuг ассоunt ассеѕѕ hаѕ Ьееn lосκеd fог ѕесuгіtу mеаѕuгеѕ,

    Υоu muѕt саnсеl thіѕ ρuгсhаѕе fгоm уоuг Аρρlе ID ассоunt ρаgе аt: .

    Сlісκ Ηеге

    Ѕіnсегеlу,

    Αρρlе Τеаm"

  • September 18, 2017 at 11:24 PM by an anonymous user from: New York, United States

    I clicked on go to the itunes link, but did not download the site they wanted me to. Am I compromised?

    • September 19, 2017 at 5:59 AM by info

      No. You are OK if you did not download and install an app or software, or you did not attempt to sign into the website that you were taken to.

  • September 16, 2017 at 10:16 AM by an anonymous user from: Flushing, Michigan, United States

    Here's an email I got on 9/14/17 - and you can bet, It looked JUST LIKE the woman in the photo of your article! OMG!

    "This email confirms your purchase of the following subscription:

    Name of Subscription: PREMIUM Account

    Name of Application: Virtual Trainer PRO : Exercise Workout Fitness

    Content Provider: Virtualtrainer Sweden AB

    Date of purchase: 09/14 /17

    Subscription Period: 3 year

    Renewal Price: $399.99

    Payment Method: iTunes account

    The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel automatic renewal or manage your subscriptions, click below and sign in.

    Developer's Support Page or Terms of Use: http://www.apple.com/support

    If you did not authorize this purchase, please visit iTunes Payment Cancellation Form and follow the steps

    Regards,

    Apple"

  • September 12, 2017 at 2:03 PM by info

    - Original message -

    "From: Apple@order-confirmation.com

    Date: 9/12/17 10:56 AM (GMT-05:00)

    Subject: Your Apple ID Was Just Make a Purchases via iTunes Store

    Your Apple ID was just used to sign in to iCloud on an iPhone 7 Plus named "Janna R Colson" and make a Purchases via iTunes Store,

    Order ID : MQXWH9B2BT

    Date and Time: September 12, 2017, 09:19 PM PDT ( Indonesia Time )

    OS: (iPhone; CPU iPhone OS 10_3_2 like Mac OS X)

    Location： Jakarta, Indonesia

    You're getting this email to make sure it was you, If you did not authorize this transaction please Cancel Now by clicking link in the below,

    CANCEL NOW

    Apple needs to do this to comply with regulatory requirements, We have sent the attachment AppIe_Receipt_MQXWH9B2BT (PDF) For detail your activity,

    Apple Support"

  • August 29, 2017 at 12:20 PM by info

    Here is another scam:

    "From: Order@apple.com <Order@apple.com>

    Sent: Tuesday, August 29, 2017 8:02 AM

    Subject: Your Apple ID was just make payments Via iTunes Store.

    Dear Customer,

    Your Apple ID was just used to sign in from iCloud on Chrome Windows

    and make a Payment via iTunes Store.

    Order ID : MQXWH9B2BT

    Date and Time: August 29, 2017, 10:09 PM PDT

    Browser: Chrome（Macintosh; Intel Mac OS X 10_10_5）

    Location： Jakarta, Indonesia

    To cancel this purchases, We have sent the attachment Apple_Receipt_MQXWH9B2BT (PDF) for detail your activity, Please read AGREEMENT by opening or downloading the attachment

    Thank's

    Apple Support"

  • August 19, 2017 at 7:10 PM by info

    Here is another scam:

    "From: Apple Receipt <applereceipt2@verifyaccountlimitation.com>

    Date: August 19, 2017 at 12:41:59 PM CDT

    To: undisclosed-recipients:;

    Subject: [Ticket ID: MX814S0S7W] we just want to confirm that you have purchased and all this is almost done

    Apple Tax Invoice APPLE ID 77984621

    Shipped to:

    TOTAL $749.00 DATE 19 August 2017

    ORDER ID MX814S0S7W DOCUMENT NO. 213157703341

    Apple Bag TYPE PURCHASED FROM PRICE

    Images blocked 1x Iphone 7 128 Gb

    Order place: 19 August 2017

    One Time Purhcase With Credit Card $749.00

    TOTAL $749.00

    This Is Not you Click Here To Cancel Your Order..

    Apple Pty Ltd. ABN 46 002 510 054. Total Includes GST.

    Learn how to manage your password preferences for Apple, iCloud and App Store purchases.

    Apple Apple

    Apple ID Summary • Terms of Sale • Privacy Policy

    Copyright © 2017 Apple Pty Ltd.

    All rights reserved"

  • August 19, 2017 at 7:06 PM by info

    Here is another scam:

    From: "Apple Report" <unrecognizednotice-id18723465432 pleasedonotreplytothisaccountjancukontolasu @accountlockedsaccessbefore-reportloginstatment primaryprivacypolicesecured-noticetoapple.com.account.live.com>

    Date: August 19, 2017 at 16:29:04 EDT

    Subject: [ Fraudulent ] Unrecognized Purchase In-App [ ID - 8723465432 ]

    Receipt Receipt APPLE ID order-biling@apple.com

    BILLED TO Apple Store TOTAL $103.35

    INVOICE DATE 20 August 2017 SEQUENCE NO. 1-8723465432

    ORDER ID IN83486432569

    DOCUMENT NO. 165153276544 iTunes Store TYPE PURCHASED FROM

    PRICE

    iTunes New 2017 20 August 2018

    Write a Review | Report a Problem

    Purchase In-App Apple Store $99.00

    Subtotal $99.00Tax $0.00

    VAT charged at 20% $4.35

    TOTAL $103.35

    If you did not authorize this purchase, please visit the iTunes Payment Cancellation Form"

  • August 15, 2017 at 5:29 PM by info

    Here is another scam:

    "Von: AppIe Notification <service@westgatespace.com>

    An: buehling <buehling@aol.com>

    Verschickt: Di, 15. Aug 2017 20:44

    Betreff: [Order Receipt] Thanks for buying item Family Guy.

    Apple iTunes Family

    Family Guy

    Family Guy Season 1 - 14

    Date 15August 2017

    Dear Client,

    You have purchased the following family guy season 1 - 14, Free family guy season 15:

    iTunes Family Guy Season 1 - 14

    Film iTunes Family Guy

    Genre Comedy

    Date of Purchase 15 August 2017

    Duration 120 Minutes

    Free Family Guy Season 15 1 week

    Price $20,99

    Payment Method MasterCard ... 1010

    If you did not authorize this purchase and free season 15, please visit the iTunes Payment Cancellation

    Sincerely,

    The App Store team

    For answers to frequently asked questions, visit Apple Support.

    Privacy: We use a Subscriber ID to provide reports to developers.

    Apple

    Apple ID Summary • Terms of Sale • Privacy Policy Copyright © 2017 Apple Inc.,

    All rights reserved"

  • August 14, 2017 at 3:16 PM by info

    Here is another scam:

    "From: mailupdates@app.com <mailupdates@app.com>

    Date: August 13, 2017 at 08:28:02 CDT

    Subject: Re: [Fraud Orders] Investigation Recent Order

    Apple Store

    Dеаг Сuѕtоmег,

    Υоuг Аρρlе ID wаѕ uѕеd tо ѕіgn іn tо іСlоud wеЬѕіtе аnd mаκе а ρауmеnt νіа іΤunеѕ Ѕtоге .

    Τhіѕ іѕ dеtаіl уоuг асtіνіtу : .

    Itеm : Ѕρасе QuЬе

    Οгdег Τоtаl : $68.99

    IΡ Аddгеѕѕ : 190.153.81.31 (31.81.153.190.nеt-unо.nеt)

    Lосаtіоn : Vаlеnсіа, СагаЬоЬо, Vеnеzuеlа

    Вгоwѕег : Моzіllа/5.0 (Масіntоѕh; Intеl Мас ΟЅ Χ 10_10_5)

    Ρlаtfогm : МасΟЅ

    Ѕuρρогt tеаm dеtесt unаuthогіѕеd ρегѕоn hаѕ ассеѕѕеd

    Υоuг ассоunt аnd nоw уоuг ассоunt ассеѕѕ hаѕ Ьееn lосκеd fог ѕесuгіtу mеаѕuгеѕ,

    Υоu muѕt саnсеl thіѕ ρuгсhаѕе fгоm уоuг Аρρlе ID ассоunt ρаgе аt:

    Сlісκ Ηеге

    Ѕіnсегеlу,

    Αρρlе Τеаm"

  • August 4, 2017 at 12:34 AM by info

    Here is another scam:

    "From: "Apple Purchase" <verifpayment@makanhati.business>

    Date: August 3, 2017 at 6:34:57 PM CDT

    Subject: If you did not make this purchase.

    Receipt APPLE

    BILLED TO MasterCard ... 73xx

    Matthew

    16460 Patricia Ave.

    Tilley Park, IL 60477-1862

    USA TOTAL $21.99

    DATE August 03, 2017

    ORDER ID MT3330XM8K DOCUMENT NO. 145148152539

    iCloud TYPE PURCHASED FROM PRICE

    iCloud: 200 GB Storage Plan

    Monthly | Aug 03, 2017

    iCloud Storage $21.99

    Subtotal $21.99

    Tax $0.00

    TOTAL $21.99

    If you did not authorize this purchase, please visit iTunes Payment Cancellation"

  • July 30, 2017 at 6:58 PM by info

    Here is another scam:

    "- Forwarded Message -

    From: "servicer@apple.com-investigation-orders-store.receiptful.com" <servicer@apple.com-investigation-orders-store.receiptful.com>

    Sent: Sunday, July 30, 2017, 2:16:19 PM EDT

    Subject: Investigation of your recent order

    Apple Store

    Dear Customer,

    Your Apple ID was used to sign in to iCloud website and make a payment via iTunes Store .

    This is detail your activity : .

    Item : Space Qube

    Order Total : $68.99

    IP Address : 190.153.81.31 (31.81.153.190.net-uno.net)

    Location : Valencia, Carabobo, Venezuela

    Browser : Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5)

    Platform : MacOS

    Support team detect unauthorised person has accessed

    Your account and now your account access has been locked for security measures,

    You must cancel this purchase from your Apple ID account page at:

    Click Here

    Sincerely,

    Apple Team"

  • July 26, 2017 at 8:28 AM by an anonymous user from: Amityville, New York, United States

    I didn't know this was a virus and I clicked to report it-unfortunately. what should I do now?

    • July 26, 2017 at 9:42 AM by info

      Scan your computer with the antivirus software installed on it.

  • July 9, 2017 at 4:24 PM by info

    Here is another scam:

    - SCAM -

    From: "AppIe Store" <pays-store@userrelay .com>

    Subject: [Invoice Receipt] : Fraud transaction on your ID, please confirm your identity

    Date: 9 de julio de 2017, 2:04:20 PM GMT 2

    Apple Invoice

    Thank you for buying

    BILLED TO Apple Account TOTAL $89.90

    INVOICE DATE 08 July 2017

    ORDER ID M2MNSYJ056 DOCUMENT NO. 175116838085

    App Store TYPE PURCHASED FROM PRICE

    Clash of Clans, Box of Gems Clash of Clans, Box of Gems

    Report Problems Purchase In-App iPhone $89.90

    TOTAL $89.90

    If you did not authorize this purchase, please visit iTunes Payment Cancellation

    Apple ID Summary Purchase History Terms of Sale Privacy Policy

    Copyright © 2017 iTunes

    All rights reserved

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