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Q&A: Fake Virus or Malware Technical Support Call

QA Fake Virus or Malware Technical Support Call

There's a person who wants me to pay money to fix my computer because he's telling me there's malware on my computer...it's a large computer...it's not my cell phone...it's a brand new computer. He called me numerous times wanting me to pay money to fix the errors. I have refused his offers many times. I'm aware of scammers like him. I've told him to stop calling me. I'm now worried about opening up my computer because I am afraid it will be ruined by this man. He said his name is Larry Anderson. He's out of California. He's striking older women and I am an older woman. This man needs to be reported which I'm doing today. I would like a response back from your computer service. Thank you, Janet.

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  • March 19, 2019 at 3:50 PM by info

    Hello Janet,

    Do not let anyone call you and tell you that your computer is infected with a virus, malware or your computer has problems or errors that need to be fixed. Remember, technical support representatives do not call you, you call them. Therefore, anyone who calls you unexpectedly offering to fix your computer or remove virus or malware from it, please do not follow the caller's instructions and disconnect the call. And, do not let the caller frighten you by claiming that your computer is infected with a virus or malware.

    The only way to determine if your computer is infected is if your antivirus tells you, you see strange things happening on your computer, or if a professional or tech-savvy person looks at it. But, you must first grant that person access to your computer; without access to your computer, no one can determine if your computer is infected with a virus or malware.

    Go head and use your computer, but, remember never to give a stranger remote access to your computer. With remote access a cybercriminal can steal your sensitive information, financial information or use your computer to commit cyber crimes that will be traced back to you.

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Q&A: Fake Virus or Malware Technical Support Call