Q&A: Fake Virus or Malware Technical Support Call

Hello Janet, Do not let anyone call you and tell you that your computer is infected with a virus, malware or your computer has problems or errors that need to be fixed. Remember, technical support representatives do not call you, you call them. Therefore, anyone who calls you unexpectedly offering to fix your computer or remove virus or malware from it, please do not follow the caller's instructions and disconnect the call. And, do not let the caller frighten you by claiming that your computer is infected with a virus or malware. The only way to determine if your computer is infected is if your antivirus tells you, you see strange things happening on your computer, or if a professional or tech-savvy person looks at it. But, you must first grant that person access to your computer; without access to your computer, no one can determine if your computer is infected with a virus or malware. Go head and use your computer, but, remember never to give a stranger remote access to your computer. With remote access a cybercriminal can steal your sensitive information, financial information or use your computer to commit cyber crimes that will be traced back to you.