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Beware of "Cloudflare Helpdesk New Ticket" Phishing Scam at Cloudhelpdesk Website

2017-09-20T11:45:58 -  +
Beware of "Cloudflare Helpdesk New Ticket" Phishing Scam at Cloudhelpdesk Website

Cloudflare users, if you have received emails like the one below, which claim you have a new ticket from CloudHelpDesk and are asked to click on a link to view the ticket, please DO NOT. This is because the emails are fakes and the links in them go to a fake Cloudflare Helpdesk website (see below) that steals account credentials (usernames and passwords).

Please continue reading below.

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A Sample of the "Cloudflare Cloudhelpdesk New Ticket" Phishing Scam

Subject: [Cloudflare]: New Ticket # 5068: onlinethreatalerts.com

Date: Wed 20/09/2017 10:41

From: CF Helpdesk

Hello,

You have a new ticket from Cloudflare.

hxxps://login.cloudhelpdesk.website/

Regards,

Cloudflare Trust & Safety

The link in the fake emails goes to the fake Cloudflare website at hxxps://cloudhelpdesk.website, which is owned by cybercriminals. What the cybercriminals have done is to create a copy of Cloudflare's legitimate website (www.cloudflare.com) at hxxps://cloudhelpdesk.website to trick their potential victims into believing the fake website is legitimate.

The cybercriminals then send out fake Helpdesk emails like the sample above with a link to the fake website. If potential victims visit the fake website thinking it is the legitimate Cloudflare website and attempt to sign-in, their usernames and passwords will be sent to the cybercriminals behind the scam.

Once the cybercriminals have gotten the stolen usernames and passwords, they will use it to gain access to their potential victims' Cloudflare accounts, hijack and use the accounts fraudulently.

Cloudflare users who have already been tricked by the phishing scam are asked to change their passwords immediately. If they are unable to, they should contact Cloudflare for help immediately. Only use the contact information on Cloudflare's website at www.cloudflare.com, and never give out your password to anyone, not even a technical support representative.

Also, Cloudflare offers Two-Factor Authentication and encourages all users to take advantage of the feature for account security. This feature is another layer of security that prevents cybercriminals from gaining access to your account even if they have stolen your username and password. Click here to learn how to enable Two-Factor Authentication on your account.

Please share with us what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com

Also, report scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent.

If you want to quickly find answers to your questions, use our search engine.

Remember to help us, help you, by donating. 🎁Click here to donate

Please continue reading below.

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Comments, Questions and Reviews ✍
(Total: 3)

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  • Posted: 2018-05-31T10:15:58 by an anonymous user from or near: Bartlesville, Oklahoma, United States

    I received the following email today....I'm sure it's a scam....have you seen this one?

    "Your Receipt for Your Payment Transfer to Hans Peter
    Thu, May 31, 2018 4:04 am
    hans peter (hanspeter@luethi-clan.ch)
    To:you Details
    May 31, 2018 09:00:11 PDT
    Transaction ID: NT00326658510236E

    Hello vpellizzi@verizon.net ,
    You sent payment of 620.00 USD to Hans Peter

    Thanks for using our service. To see all the transaction details, log in to your account.


    It may take a few moments for this transaction to appear in your account.

    Your transaction is being reviewed because our system has detected that you are using a new unknown device !

    Issues with this transaction?

    Cancel and Report >

    Seller
    Hans.peet22 Note to seller
    You haven't included a note.
    Shipping address - confirmed
    Hans Peter
    5271 Battersea RD
    Battersea
    Ontario
    K0h 1H0
    Canada Shipping details
    The seller hasn’t provided any shipping details yet.

    Description Unit price Qty Amount
    Packet gift of cloudfare 1 Year Subscription Instant
    Item# 322300122235 620.00 USD 1 620.00 USD

    Shipping and handling 0.00 USD
    Insurance - not offered ----
    Total 620.00 USD
    Total EUR 530.17 EUR
    This charge will appear on your credit card statement as *Subscriptions"
    From amount 0.00USD
    To amount 620.00 USD
    Exchange rate: 1 EUR = 1.14176 USD

    Currency conversion: To complete this transaction, our currency conversion fee is added to the exchange rate, set by an external financial institution. For more information about fees, see our user agreement.

    Issues with this transaction?
    You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

    Need to contact the seller? go to your account or click on the link in your purchase email to see your order details. For more help visit Resolution Centre.
    Batterseacity, 5271 Battersea Rd, Battersea, ONTARIO K0H 1H0, Canada
    You may unsubscribe or change your contact details at any time."

    delete


    • Posted: 2018-06-29T21:07:51 by an anonymous user from or near: Dayton, Ohio, United States

      We got the same email on May 31, 2018

      delete


  • Posted: 2017-10-25T14:57:05 by info

    Another variation of Cloudflare phishing email FYI.

    ---------- Forwarded message ----------
    From: Cloudflare Trust & Safety
    Date: 25 October 2017 at 17:47
    Subject: [Cloudflare Abuse]: days.to: New Ticket # 8418: malware hosted on days.to
    To: admin@days.to
    Cc: support@days.to, it@days.to

    Hello,

    You have a new ticket regarding malware hosting on days.to.

    Regards,
    Cloudflare Trust & Safety

    delete