The email message below, which claims recipients' AT&T accounts have been deactivated is a phishing scam being used by cybercriminals to target AT&T customers. The phishing scam tricks AT&T customers into clicking on the link in it, which goes to a fake AT&T website that will ask visitors to sign-in. Once visitors attempt to sign into the fake website with their AT&T credentials, the information will be sent to the cybercriminals behind the phishing scam.
The "AT&T Online Account De-activated and Upgrade" Phishing Scam
From: "At&t Online Service" <dharmacasey@my.unt.edu>
Date: September 22, 2017 at 13:04:22 CDT
Subject: At&t Online Account De-activated - ACTION REQUIRED
Reply-To: sall204@outlook.com
Your At&t Online Account De-activated
Dear Valued Customer,
A new upgrade for your AT&T account is ready.
Your current service has been De-activated.
Service: DirecTV, Internet and Phone
Upgrade Date: 09/22/2017
Service Number: 787GHD3783BB
Updated Mail: 07.039.330.2
Log in to myAT&T and manage your account online. There you can view your account details, payment history, make a payment, and more.
Log in
Not yet registered for myAT&T online account management? Register now
Thank you for choosing AT&T. We value your business and look forward to serving you!
Thank you,
AT&T
PLEASE DO NOT REPLY TO THIS MESSAGE
All replies are automatically deleted. For questions regarding this message, refer to the contact information listed above.
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Once the cybercriminals have received the stolen AT&T credentials, they will use it to hijack their potential victims’ accounts and use the accounts fraudulently. This is why AT&T customers should never click on links in email messages to sign into their accounts, they should instead, go directly to https://www.att.com/ and sign into their email accounts from there. If there is someone that needs to be done their accounts, they will be notified after signing in.
AT&T customers who have been tricked by the phishing scam are asked to contact AT&T for help.