TELUS customers who have received messages like the one below, which claims their email account has exceed its storage limit, are asked not to click on the links in the same messages. This is because cybercriminals are sending out fake TELUS messages like the one below, with links to phishing websites that steal online account credentials (usernames and password). Once the cybercriminals have received the stolen credentials, they will hijack the accounts and use them fraudulently.
The "TELUS Your E-mail Account has Exceeded its Storage Limit" Phishing Scam
From: Webmail
Sent: Friday, October 19, 2018 11:30 AM
Subject: Your e-mail account has exceeded its storage limit.
TELUS
Your e-mail account has exceeded its storage limit. You will not be able to receive or send any messages. In order to restore your account, click on the link below for more space and submit your web-email required information.
Restore Now >>
Please do not respond to this email, as responses to this message will not be answered.
Sincerely,
Telus Team
© 2018 TELUS Communications Inc. All Rights Reserved.
It is recommended that TELUS customers contact them directly to verify if their accounts have actually been suspended or placed on hold. TELUS customers can go directly to their website at www.telus.com and for contact information or click here to go directly to their Contact Us page.
TELUS customers who have been tricked by the phishing scam are asked to change their passwords and contact TELUS for help.