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Beware of "Suntrust Online Banking is Temporarily Locked" Phishing Scam

2018-04-22T19:17:50 -  +
Beware of "Suntrust Online Banking is Temporarily Locked" Phishing Scam

SunTrust Bank customers are asked to be aware of the fake email notifications like the one below, which claim their accounts have been temporarily locked. The phishing emails claim that the recipients need to click on a link in order to verify and unlock their accounts, which have been locked due to a change in sign-in location or from another device. But, the link will only take the recipients who have clicked on it, to a phishing website, looking like SunTrust Bank’s website, where they will be asked to sign-in with their account credentials. Once the victims enter their account credentials on the fake website, it will be sent to the cyber-criminals behind the scam, who will use it to gain access to their victims’ accounts, where they will steal the victims’ money and use their accounts fraudulently.


A Sample of the "Suntrust Online Banking is Temporarily Locked" Phishing Scam

From: "Accounts@suntrust.com" <accounts@suntrust.convertfoxmail.com>

Date: April 22, 2018 at 3:48:16 PM EDT

Subject: Suntrust - Your Access To Suntrust Online Banking is Temporarily Locked

Reply-To: "accounts@suntrust.com" <accounts@suntrust.com>


Did you recently change your location or sign in your account from another device? We noticed someone other than you tried to sign in your account from another device or location. For your protection, we locked this account until we confirm you own this account.

To get verified and unlock this account please visit here.

Please DO NOT change any details on this account until we send a confirmation email.

It is important for internet users to remember that they should never click on a link to sign into their online accounts, especially links in email messages. The safest way to sign into their online accounts is to go directly to their online account providers’ websites, by typing the addresses of the websites in their web browsers or using a popular search engine to find the websites.

For example:
SunTrust’s customers should go directly to https://www.suntrust.com/ in their web browsers or search for “SunTrust Bank” using a popular search engine. And, if there is something wrong with their accounts or there is something that they need to do, they will be notified right after signing in.

Recipients of the phishing SunTrust email, who have clicked on the link and have attempted to sign into the phishing website with their accounts’ credentials, should change their passwords and contact SunTrust Bank immediately.

Please share what you know or ask a question about this article by leaving a comment below. Also, check the comment section below for additional information, if there is any.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com

Also, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent.

If you want to quickly find answers to your questions, use our search engine.

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  • Posted: May 8, 2018 at 11:44 AM by info

    Here is another scam:

    ---------- Forwarded message ----------
    From: SunTrust
    Date: May 5, 2018 8:17 PM
    Subject: SunTrust Online - Account Locked

    Profile Change:
    Account Locked
    As a security measure, your online account has been locked because of too many unsuccessful login attempts. To reset your password, Please Sign In To Your Online Banking Account

    If you have any questions contact a SunTrust Representative at 800.382.3232.

    Please do not reply to this email. If you have questions about your account in general, email us through the Secure Message Center in SunTrust Online Banking.

    � 2018 SunTrust Banks, Inc. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Member FDIC.

    This e-mail was sent on behalf of SunTrust Customer Care, 1575 Lemon Farris Road, Cookeville, TN 38506."


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