"Suntrust Online Banking is Temporarily Locked" Phishing Scam

Suntrust Online Banking is Temporarily Locked Phishing Scam

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SunTrust Bank customers are asked to be aware of the fake email notifications like the one below, which claim their accounts have been temporarily locked. The phishing emails claim that the recipients need to click on a link in order to verify and unlock their accounts, which have been locked due to a change in sign-in location or from another device. But, the link will only take the recipients who have clicked on it, to a phishing website, looking like SunTrust Bank’s website, where they will be asked to sign-in with their account credentials. Once the victims enter their account credentials on the fake website, it will be sent to the cyber-criminals behind the scam, who will use it to gain access to their victims’ accounts, where they will steal the victims’ money and use their accounts fraudulently.

A Sample of the "Suntrust Online Banking is Temporarily Locked" Phishing Scam

From: "Accounts@suntrust.com" <accounts@suntrust.convertfoxmail.com>

Date: April 22, 2018 at 3:48:16 PM EDT

Subject: Suntrust - Your Access To Suntrust Online Banking is Temporarily Locked

Reply-To: "accounts@suntrust.com" <accounts@suntrust.com>


Did you recently change your location or sign in your account from another device? We noticed someone other than you tried to sign in your account from another device or location. For your protection, we locked this account until we confirm you own this account.

To get verified and unlock this account please visit here.

Please DO NOT change any details on this account until we send a confirmation email.

It is important for internet users to remember that they should never click on a link to sign into their online accounts, especially links in email messages. The safest way to sign into their online accounts is to go directly to their online account providers’ websites, by typing the addresses of the websites in their web browsers or using a popular search engine to find the websites.

For example:
SunTrust’s customers should go directly to https://www.suntrust.com/ in their web browsers or search for “SunTrust Bank” using a popular search engine. And, if there is something wrong with their accounts or there is something that they need to do, they will be notified right after signing in.

Recipients of the phishing SunTrust email, who have clicked on the link and have attempted to sign into the phishing website with their accounts’ credentials, should change their passwords and contact SunTrust Bank immediately.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Check the comment section below for additional information and share what you know or ask a question about this article by leaving a comment below.

Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com. And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

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Comments, Questions, Answers, or Reviews
(Total: 3)

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  • November 29, 2018 at 8:50 AM by info

    Here is another scam:

    "From: SuпTrust baпk. <promotions-thenestonmain.e.lowes@teenchallenge.cc>

    Sent: Thursday, November 29, 2018 8:06 AM

    Subject: online

    Your account Has Been TemporariIy Iocked

    For secuгity гeasoпs, we have temрoraгily loсked youг aссouпt access :

    to staгt uпIoсkiпg рroсess рIease рroсeed below.

    СIiсk heгe

    to unIoсk We wiII ask you to eпteг youг Oпliпe ID and Рassсode for youг ргoteсtioп.

    You'II also be гequired to veгify some of youг iпfoгmatioп we have on гord."

  • November 15, 2018 at 3:03 PM by an anonymous user from: Kansas City, Missouri, United States

    I have received two emails from SunTrust Bank saying my account has had some fraudulent activity on it and if I don't contact them with my info my account will be temporarily locked.


  • May 8, 2018 at 11:44 AM by info

    Here is another scam:

    - Forwarded message -

    From: SunTrust <on.sintyrist.bnk.on.upl111@tbt-tlb-bk-tkl.org>

    Date: May 5, 2018 8:17 PM

    Subject: SunTrust Online - Account Locked

    Profile Change:

    Account Locked

    As a security measure, your online account has been locked because of too many unsuccessful login attempts. To reset your password, Please Sign In To Your Online Banking Account

    If you have any questions contact a SunTrust Representative at 800.382.3232.

    Please do not reply to this email. If you have questions about your account in general, email us through the Secure Message Center in SunTrust Online Banking.

    � 2018 SunTrust Banks, Inc. SunTrust is a federally registered service mark of SunTrust Banks, Inc. Member FDIC.

    This e-mail was sent on behalf of SunTrust Customer Care, 1575 Lemon Farris Road, Cookeville, TN 38506."

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"Suntrust Online Banking is Temporarily Locked" Phishing Scam