"Platinum Support" at platinum-support.com - it is a Fraudulent Website

I got scammed! I ordered the Turmeric Tablets that would help with weight loss produced by the sisters who had the entire Shark Tank team back them. I even had worked out that this email hadn’t indeed come from my brother-in-law but the rest of the website seems legit 🤦🏽‍♀️! However, I should have figured the Shark Tanks wouldn’t have been behind such an invasive marketing ploy.

Platinum Support at platinum-support.com - it is a Fraudulent Website

I have checked my card charges and have only been charged once by these people, however, it was twice the amount I thought I was spending. We have left a message with our banking guy but will keep trying to alert the bank. I have tried the toll-free number they supplied in the order confirmation email, to no avail of course! The link below (I have forwarded you) now goes to a "page not found" message, but it is linked to HL Tax Accounting which even has contact details. I have not investigated any of these though.

"Platinum Support" Website at platinum-support.com

"Platinum Support" Website at platinum-support.com




The following is the order confirmation email I received afterward:

From: sales@platinum-support.com


Thank you for your order!

This email contains important information about your recent Turmeric order.

Please be aware that our charges will appear on your credit card statement as "Living Healthy Shop 1-888-809-5767".

Your Order ID is: f6abf9db36-5ababf-9a6690f8-53688745

To reach us, please call 9AM to 5PM PST:

Call us toll free: +64800398739

Your order is now being processed by our shipping department, we'll email you with a

Tracking Number to watch your delivery process within 1-3 days.

Feel free to reply to this email if you require 24/7 support.

Thank you,

The Turmeric Support Team

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Comments (Total: 54)

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June 27, 2023 at 10:23 AM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Auckland, Auckland, New Zealand

I do not want anymore products from purefit I'm still getting charged for a product that thought was one off payment


April 25, 2022 at 8:59 PM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Macquarie Park, Sydney, New South Wales, Australia

I am another very unhappy customer who has been duped by a very unscrupulous business.

Like the comments above, please close what ever account you may have and stop sending a product that is useless. I don't need more of your product just to throw in the bin


October 28, 2021 at 3:37 PM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Downtown, Calgary, Alberta, Canada

Please close this acct immediately.If it isn't closed as I request I will contact the vancouver bbb or the rcmp.Send no more product. It doesn't work & I don't want anymore.


October 28, 2021 at 3:28 PM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Downtown, Calgary, Alberta, Canada

Please cancel my order for SKINCELL ADV. IT doesn't work & if this order isn't cancelled I will contact theVancouver BBB.


May 19, 2021 at 7:44 PM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Willowdale East, Toronto, Ontario, Canada

Don't order anything from these people after my order came in they charged me for a detox I didn't order had to put a stop on my credit card. Stay away


August 27, 2020 at 6:50 AM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Southport, Queensland, Australia

Yeah its a scam - sent me more than I ordered, then refused to honor a refund when I returned the goods. Don't go near them!


June 28, 2020 at 1:51 PM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Woodland Hills, California, United States

I had a similar experience with the same "young ladies" that were on Shark Tank and they invested one million dollars. It was for a product called "Blood Balance" to help with diabetes. Interested in the "free bottle." When I saw you get it if you purchase one of there multI bottle orders I passed. Next thing I see on my Visa (which I check every day on line) for $198.00" from the party they said to look for. I immediately contacted my Visa and registered the charge as FRAUD and was given a provisional credit for the $198. They soon gave me full credit for the amount. I received an email that my product had shipped. When it arrived I opened it not knowing what it was. 5 bottles of the product with not a piece of paper enclosed. I sealed the "bag" up and said "return to sender." Two days later I received the bag back because I had opened it and therefor was not accepted by the P.O.

I will get the best address to send it back since there is a 60 day money back guarantee.

The return address on the bag is: Warehouse Fulfillment"

With the virus I am am at home without much to do. Therefore I will spend the time to contact Shark Tank to find out what is the story. Will post results here if I can.


March 28, 2020 at 1:50 PM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Mattapan, Massachusetts, United States

Out of a survey. $10.95 was the amount I was supposed to be charged but I checked my acct and 198.95 was taken. Now that banks are closed, I cant contact my bank.

Shame on the lowlifes that prey on honest people. I will try to contact this bogus company. Oh, btw I received 5 jars of what I don't know


November 7, 2019 at 9:40 AM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: Johannesburg, Gauteng, South Africa

can you please refund my money into my account


July 9, 2019 at 10:50 AM by
"Platinum Support" at platinum-support.com - it is a Fraudulent Website
an anonymous user from: London, England, United Kingdom

These are scammers! Buyers beware. Under no circumstances order anything from these people. You will only lose money.


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • Identitytheft.gov: If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at www.identitytheft.gov. This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

"Platinum Support" at platinum-support.com - it is a Fraudulent Website