Warning - "Virgin Media We Were Unable To Process Your Latest Bill" is a Malicious Mail

The email message below, which claims that the recipients' Virgin Media bill was unable to be processed, is malicious. The links in the fake email message will download a malicious Microsoft Word document. The malicious document contains a Macro virus or a set of malicious code instructions which, if open, will infect the recipients’ computers with a Trojan horse, spyware or other malware that will give cyber-criminals access to their computers. With full access to their victims’ computers, cyber-criminal will be able to spy on them, steal their files, personal information, financial information, usernames and passwords for their accounts, without the victims knowing. The cyber-criminals may also use their victims’ computers to commit other cybercrimes, which will be traced back to victims.

Warning - Virgin Media We Were Unable To Process Your Latest Bill is a Malicious Mail

Therefore, Virgin Media customers who have received email messages asking them to open a Microsoft Word document and "Enable Editing" to view their bill should not do so. They should instead, go directly to directly to https://my.virginmedia.com/ view their bills.

The "Virgin Media We Were Unable To Process Your Latest Bill" Malicious Email

We were unable to process your latest bill

Fri 8/31/2018 7:15 PM

From: "Virgin Media"



Our administration detected that we were unable to process your latest bill. It appears that some of the billing details associated with your account have expired.

Your services will stop on:

2 September 2018

To avoid interruption of service we strongly recommend that you update your billing details now.

Click here to update your billing details

Thank you for being a Virgin Media customer!

The Virgin Media Team

Copyright© 2018 Virgin Media

Recipients who were tricked into opening the malicious attachment should scan their computers with an antivirus or antimalware software to remove any virus, Trojan horse, spyware or other malware that may have infected their computers.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments (Total: 1)

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  • October 24, 2019 at 7:59 AM by info


    This looks like a scam by someone masquerading as Virgin Media (the real name comes out as agentur@krispl.cc) with a French (or foreign, so not UKEnglish) spelling of October as Octobre. I hope you have a way of shutting them down!


    Begin forwarded message:

    From: Virgin Media <agentur@krispl.cc>

    Date: 24 October 2019 at 07:49:54 BST

    Subject: We were unable to process your latest bill


    Your account and services are scheduled for disconnection on: 25 Octobre 2019.

    You must update your billing information immediately in order to avoid any interruption to your services.

    Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.

    Press on the link below to update your billing information.

    Update your billing information now

    Thank you for being a Virgin Media customer!

    The Virgin Media Team"

    Received via email.

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Warning - "Virgin Media We Were Unable To Process Your Latest Bill" is a Malicious Mail