The email message below, which claims that the recipients' Virgin Media bill was unable to be processed, is malicious. The links in the fake email message will download a malicious Microsoft Word document. The malicious document contains a Macro virus or a set of malicious code instructions which, if open, will infect the recipients’ computers with a Trojan horse, spyware or other malware that will give cyber-criminals access to their computers. With full access to their victims’ computers, cyber-criminal will be able to spy on them, steal their files, personal information, financial information, usernames and passwords for their accounts, without the victims knowing. The cyber-criminals may also use their victims’ computers to commit other cybercrimes, which will be traced back to victims.
Therefore, Virgin Media customers who have received email messages asking them to open a Microsoft Word document and "Enable Editing" to view their bill should not do so. They should instead, go directly to directly to https://my.virginmedia.com/ view their bills.
The "Virgin Media We Were Unable To Process Your Latest Bill" Malicious Email
We were unable to process your latest bill
Fri 8/31/2018 7:15 PM
From: "Virgin Media"
Our administration detected that we were unable to process your latest bill. It appears that some of the billing details associated with your account have expired.
Your services will stop on:
2 September 2018
To avoid interruption of service we strongly recommend that you update your billing details now.
Click here to update your billing details
Thank you for being a Virgin Media customer!
The Virgin Media Team
Copyright© 2018 Virgin Media
Recipients who were tricked into opening the malicious attachment should scan their computers with an antivirus or antimalware software to remove any virus, Trojan horse, spyware or other malware that may have infected their computers.