Visa Credit Card Scams - How Prevent Them or What to Do if You are a Victim

Visa Credit Card Scams - How Prevent Them or What to Do if You are a Victim

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Be advised – Visa DOES NOT solicit personal or credit card details via email. If you believe you shared personal or credit card account information by responding to a malicious or phishing email, text message, or telephone conversation, please call the phone number on the back of your credit card immediately.

To speed our investigation, we request the additional steps below when possible:

  • If you received a suspicious email (Phish):
    - Send the suspicious email as an attachment to phishing@playspan.com. If you have already done so, no further action is required.
  • If you received a suspicious voice call (Vish):
    - Send the caller’s phone number and nature of the conversation to phishing@playspan.com with the word “VISH” in the Subject Line.
    - In the United States, you may also submit a complaint to the FCC: http://www.fcc.gov/complaints.
  • If you received a suspicious SMS Text Message (SMiSh):
    - Send the message you received along with the sender’s phone number to phishing@playspan.com with the word “SMISH” in the Subject Line.
    - Many carriers also request you forward the suspicious text message to 7726 (spells SPAM) on your mobile device. Please Note: 7726 works primarily in the United States; other countries have different numbers depending on the carrier.

Additional information on recognizing and avoiding phishing scams can be found here:

Visa partners with a 24x7 global service which reviews all communications received. If this research determines your submission is malicious, an extensive network of Internet and mobile security partners are sent into action to disrupt these activities.


Global Information Security

Visa Inc.

Note: Some of the names, addresses, email addresses and telephone numbers in email samples on this website may have been impersonated.

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Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com

Also, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent.

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Visa Credit Card Scams - How Prevent Them or What to Do if You are a Victim