Netflix Text Scam and Emails: How To Protect Your Account

Cybercriminals are sending out fake or phishing Netflix text and emails to their potential victims in an attempt to steal their account credentials, gain unauthorized access to, hijack and use the accounts fraudulently. So, if you suspect you have received a Netflix scam emails, follow these tips to keep your information safe and secure, and follow the steps below to report the message.

How to Protect Against Netflix Scam

Never enter your login or financial details after following a link in an email or text message. If you're unsure if you're visiting our legitimate Netflix website, type www.netflix.com directly into your web browser.
Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source.
If you suspect an email or text message is not from Netflix, do not reply to it. Follow the steps below to forward it to Netflix.

How do I report a suspicious or phishing email or text message (SMS)?

If you received a suspicious or phishing email, forward it to phishing@netflix.com and delete the email. Please include the message header information, which can be found using this Google article.

What should I do if I opened a link in a phishing message or provided personal information?

If you clicked a suspicious link or provided any personal information to a website posing as Netflix, we strongly suggest you do the following:

Change your Netflix password to a new, unique one.
Update your password on any websites you used the same email and password for.
Contact your financial institution if any payment information was entered, as it may have been compromised.
Forward the message to phishing@netflix.com with the steps above.