Netflix Scam Emails - How To Protect Your Account

How to Protect Against Netflix Scam Emails

• Never enter your login or financial details after following a link in an email or text message. If you're unsure if you're visiting our legitimate Netflix website, type www.netflix.com directly into your web browser.
• Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source.
• If you suspect an email or text message is not from Netflix, do not reply to it. Follow the steps below to forward it to Netflix.

How do I report a suspicious or phishing email or text message (SMS)?

If you received a suspicious or phishing email, forward it to phishing@netflix.com and delete the email. Please include the message header information, which can be found using this Google article.

What should I do if I opened a link in a phishing message or provided personal information?

If you clicked a suspicious link or provided any personal information to a website posing as Netflix, we strongly suggest you do the following:

• Change your Netflix password to a new, unique one.
• Update your password on any websites you used the same email and password for.
• Contact your financial institution if any payment information was entered, as it may have been compromised.
• Forward the message to phishing@netflix.com with the steps above.

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.