Apple iCloud Scam Phone Calls - How to Protect Your Account

Apple iCloud Scam Phone Calls - How to Protect Your Account

Apple users, if you are getting scam phone calls and emails, please use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

If you see a message while browsing the web that your iPhone, Mac, or other Apple device has a virus, or someone claiming to be from Apple calls and asks for your account name and password, you’re likely the target of a scam.

Scammers use any means they can—fake emails, pop-up ads, text messages, even phone calls—to try to trick you into sharing personal information, such as your Apple ID password or credit card information. Use this information to protect your account and avoid scams.

Protect your Apple ID

  • Never share your Apple ID password or temporary verification codes with anyone. Apple will never ask you for this information to provide support.
  • Use two-factor authentication to protect your Apple ID. Learn more about security and your Apple ID.
  • If you believe that your Apple ID has been compromised, change your password immediately.

Avoid scams when using Apple Pay to send and receive money

When you send or receive money with Apple Pay (US only), it’s just like any other private transaction between two people. Follow these simple tips to avoid scams.

If you see pop-up alerts or ads

When you browse the web, you might see a pop-up ad or a page warning you about a problem with your device. It might even look like the alert is coming from macOS or iOS. It isn’t. These alerts are pop-ups, designed to trick you into calling a phony support number or buying an app that claims to fix the issue. Don’t call the number. Simply navigate away from that page, or close the window or tab, and continue browsing.

If you get a suspicious phone call or voicemail

Scammers spoof phone numbers and use flattery and threats to pressure you into giving them information, money, and even iTunes gift cards. Always verify the caller's identity before you provide any personal information. If you get an unsolicited call from someone claiming to be from Apple, hang up and contact us directly.

If you receive a phishing email or text message

Scammers try to copy email and text messages from legitimate companies to trick you into entering personal information and passwords. Never follow links or open attachments in suspicious or unsolicited messages. If you need to change or update personal information, contact the company directly.

These signs can help you identify phishing scams:

  • The sender’s email address or phone number doesn’t match the name of the company that it claims to be from.
  • Your email address or phone number is different from the one that you gave that company.
  • The message starts with a generic greeting, like “Dear customer.” Most legitimate companies will include your name in their messages to you.
  • A link appears to be legitimate but takes you to a website whose URL doesn’t match the address of the company’s website.*
  • The message looks significantly different from other messages that you’ve received from the company.
  • The message requests personal information, like a credit card number or account password.
  • The message is unsolicited and contains an attachment.

Report phishing attempts and other suspicious messages to Apple

To report a suspicious email, forward the message to Apple with complete header information. To forward the email: In macOS Mail, select the email and choose Forward As Attachment from the Message menu at the top of your computer screen.

These email addresses are monitored by Apple, but you might not receive a reply to your report.

If you receive what you believe to be a phishing email that's designed to look like it’s from Apple, please send it to

To report spam or other suspicious emails that you receive in your,, or Inbox, please send them to

To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message.

*To confirm the destination of a link on your Mac, hover your pointer over the link to see the URL in the status bar. If you can't see the status bar in Safari, choose View>Show Status Bar. On your iOS device, touch and hold the link.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 16)

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  • September 1, 2020 at 7:39 PM by an anonymous user from: Saint Charles, Illinois, United States

    We have received 6 calls today in late afternoon/evening regarding the scam icloud breaching account scenario, etc...isn't this illegal? What kind of security and country is this that we old people & other families are harassed like this? And what safe way can this be avoided, if possible?

  • July 10, 2020 at 6:04 PM by an anonymous user from: Redlands, California, United States

    Nearly a dozen calls today have been bogus. They claim my Icloud account has been compromised. These calls are harassment. The calling number is 540-465-0642

  • March 9, 2020 at 5:46 PM by an anonymous user from: Rochester, Michigan, United States

    I have received at least seven robo calls identifying themselves as Apple today. They claim there is something wrong with my cloud service. I don't even use that. I have blocked all the numbers so far, but they keep using new ones. This is getting very annoying. Anything I can do? The numbers all start with 1-989-275- and followed by various numbers.

    • March 9, 2020 at 9:40 PM by info

      Contact your phone provider and ask them if there is anything they can do. I doubt they can help, but its worth a shot.

  • February 4, 2020 at 1:01 PM by an anonymous user from: Manassas, Virginia, United States

    multiple calls on 2-4-2020 from 800-692-7753

  • January 9, 2020 at 3:28 PM by an anonymous user from: Westlake Village, California, United States

    Receiving multiple calls each day from 202-572-1460

  • December 16, 2019 at 7:40 AM by an anonymous user from: Chicago, Illinois, United States

    I received 6 calls from 602-600-1470 saying my I cloud had suspicious activity. They did not call me on my iPhone

  • December 7, 2019 at 11:04 AM by an anonymous user from: Philadelphia, Pennsylvania, United States

    I received a phone call from 1-312-529-9500 saying my iCloud is being accessed in other states. How do I report this as a scam?

    • December 7, 2019 at 11:08 AM by info

      You have already reported it to us. Thank you

  • December 4, 2019 at 3:27 PM by an anonymous user from: San Diego, California, United States

    Apple NEVER EVER EVER calls customers. Scam. 669-228-8102. Asks for Apple ID info. Hang up immediately.

  • November 15, 2019 at 10:04 AM by an anonymous user from: Flint, Michigan, United States

    I received a call saying my apple pay was hacked from 800-848-1135. I do not have "Apple Pay"

    I pressed one got a foreign voice and hung up sounded East Indian and male. Called back and got a different east Indian voice (female).

  • November 7, 2019 at 5:25 PM by an anonymous user from: New York, United States

    received 10 calls today from 9 different numbers saying my iCloud has suspicions activity..

    call Apple Service advisors to help

  • November 7, 2019 at 1:28 PM by an anonymous user from: Phoenix, Arizona, United States

    Received the same robo call from 800-147-9664

  • November 7, 2019 at 9:00 AM by an anonymous user from: Newark, New Jersey, United States

    I received a call saying my apple Icloud was hacked from 800 884 3558.

    I pressed one got a foreign voice and hung up sounded Indian.

  • November 6, 2019 at 5:50 PM by an anonymous user from: St Louis, Missouri, United States

    I'm having the same calls from 424-204-4290 about my iCloud account... Thank you for posting this.

  • October 25, 2019 at 7:00 PM by an anonymous user from: Fresno, California, United States

    Have had repeated calls from 424-284-4290 Beverly Hills, NON-WORKING NUMBER HI This Molly. Can we grab that phone caller and rip he/she/it out of the wall and stomp on them?

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Apple iCloud Scam Phone Calls - How to Protect Your Account