Norton Antivirus LifeTime Pack Scam

The "Norton Antivirus LifeTime Pack" email below, which asks recipients to call telephone number 1-844-836-3288 is a scam. The fake email is being sent by cybercriminals who are attempting to trick their potential victims into giving them access to their computers, and stealing their account credentials, personal and financial information.

Norton Antivirus LifeTime Pack Scam

The "Norton Antivirus LifeTime Pack" Scam

From: Order Confirmation Update -

Date: October 1, 2020 at 11:55:11 AM EDT

Subject: New Order On The Way -Processed

Thank you for your order!

Here is a summary of your recent order.

Order # Amount

Norton AntiVirus LifeTime Pack $499.00

PRODUCT ID: Win0983098 Fee $10.00

RENEWED ON : 01/10/2020 06:45am

TRANSACTION STATUS : Auto Debited From Checking account


For any kind of queries about your billing or refund call below:


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Note: Some of the information in samples on this website may have been impersonated or spoofed.

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Comments, Questions, Answers, or Reviews

Comments (Total: 64)

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August 28, 2023 at 12:08 PM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Mountain View, California, United States

Received a similar email message. Same price and fee. Phone number is 805-570-5615. The number is located near CARRISA PLAINS, CA. No street address was available.


August 1, 2023 at 11:36 AM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Monroe, Louisiana, United States

Got a Norton email today, listing a LifeTime Pack cost of $569 plus a $30 fee. Has a phone # of 818-570-6368, still the same address as in other posts here - 1293 S. Broadway Ave Unit 2 Denver, CO 80211


February 21, 2023 at 2:56 PM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Long Beach, California, United States

I have never seen this email before in my life. I was instructed to call the number displayed at the bottom. I spoke to a representative, and he tried to make it seem like I had purchased this virus protection before in the past I told him that I would like to cancel this account and he instructed me to download an app from the geek squad website. I continue to ask him questions regarding this email. He could not tell me what account it was purchased from. He told me that I had to get into the app to find out which bank account was charged and that he needed my personal information during this process I decided to look up the website on my phone and found out that it was a fraud. I immediately hung up the phone and I was contacted back immediately by a different number I did not answer so they called me back from a 800 number multiple times. I had to block both numbers for them to stop calling me. I knew this wasn’t right because I have never been to Denver CO, in my life so I knew this purchase wasn’t mine from the start.

Order # Amount

N0RT0N AntiVirus LifeTime Pack $359.00

PRODUCT ID: Win0983098 Fee $20.00

RENEWED ON : 02/21/2023 11:45am

TRANSACTION STATUS : Auto Debited From on-line account

Total $379.00

Our Address

1293 S. Broadway Ave

Unit 2

Denver, CO 80211

Office HQ

1293 S. Broadway Ave

Unit 2

Denver, CO 80211

We are very grateful to you for placing your order with our services. We hope that you face no kind of problem in dealing with the product or service that you have opted for. Even if you did have some doubts or queries regarding the product or wish to cancel the order, you can contact us at @ 1 (855) 443-0553.

This mail has been sent to you in the event of receiving a request for activation from your account. The device location has varied from the previous order. If there is any kind of foul play that you suspect, you can contact us with your details. If you are willing to stop receiving these emails, you have the option of unsubscribing at any moment you want. We hope our services meet your needs.

Paste 3578 S. Broadway St. City, State 54356

© 2023 WeHub, Inc.


February 19, 2022 at 11:15 AM by
Norton Antivirus LifeTime Pack Scam

Another scam:

"From: Norton Store #201454 <>

Sent: Thursday, February 17, 2022 12:19 PM

Subject: Order Has Been Completed


Order No.: 56254017

Date: Feb 17, 2022

Hello Dear,

This is a system generated notification to inform you about the purchase of 1 Year LifeLock computer antivirus. You will soon receive an email with your product activation key. You&apos;ve charged a sum of $ 307.18 for this service.

NOTE: If you wish, you can cancel this subscription within 2 days.

For cancelation & refund Call 1(806) 717 2094

Product Information

Norton LifeLock Antivirus

3 PC | 2 year

Auto Renewal:  Enabled

Amount:       $307.18

Payment Method:      Visa Card

Wishing you a safe Internet surfing


Billing Department

1(806) 717 2094"


September 3, 2021 at 6:11 PM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Naperville, Illinois, United States

Got the Norton scam email today 9/03/21, called the number - no answer thank goodness then checked the the heading on Google. Found this information!


June 25, 2021 at 8:05 PM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

Received an email today 6/25,2021 claiming that I had purchased an antivirus pkg. for $380. I was to call an 888 number if I didn't purchase it. They asked for personal info including banking info. I immediately knew it was a scam and hung up.


June 23, 2021 at 4:50 PM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: R & D Park, Coral Springs, Florida, United States

Received this same email but with a different phone number 888-394-4246. Reported it to the FTC.


June 23, 2021 at 2:13 PM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Burlington, Mt Laurel, New Jersey, United States


Wright Update assist.

Your Firewall protection charges

Here is a summary of your recent Subscription Update. If you have any questions or want to cancel your order, please contact us 1-888-526-3859

The following are the details of your order:






Checking Account (Auto Debit)


USD 379.98



If you didn't request this renewal, you can call us 1-888-526-3859

1293 S. Broadway Ave Unit 2 Denver, CO 80211




June 17, 2021 at 8:24 AM by
Norton Antivirus LifeTime Pack Scam
an anonymous user from: Burlington, Mt Laurel, New Jersey, United States

I have been receiving ALOT of emails telling me that my Norton Subscription has EXPIRED and that I must Renew or all my devices will be at risk. On 6/8/2021 I went back through my saved emails and found one on 10/19/2020 2:41 pm: Billing Support-Norton <>

Thank you for your order! Here is a summary of your recent order. Any Questions Call Now 1-844-836-3288. Order # Norton AntiVirus Life Time Pack Amount $559.00 PRODUCT ID; Win0983098 Fee Amount $20.00 RENEWED ON; 19/10/2020 06:45 am TRANSACTION status: Auto Debited From Checking account Total Amount $579.00. Issue with this order? Reach us at Below TollFree. You receive this email because we received a request for activation of your account. If you did not request this renewal you can call us.

Well, I went back and checked my bank accounts and did not find a transaction on that day or for that amount. Going a couple days before the date posted and a couple of days after. I did not find anything that matched the information. The phone number is bogus. A recording says the number is not in service. What the H**l? I am thankful for the scam information posted for those unsuspecting honest people that are just trying to protect our online information. Good Luck with that!


April 28, 2021 at 12:02 PM by
Norton Antivirus LifeTime Pack Scam

Another scam:

"From: Order Confirmation <>

Date: 04/28/2021 8:11 AM

Subject: Your Invoice Number@55434678765433324688754

Norten Antivires Help

Invoice from

2nd Floor 63 Shore St.

North Wales, Pa 19454

Txn Number: 9918XXXXXXOSV

Company Number: 54879652

Your order

Order Number / Invoice: #13398461-9264024

Invoice date: April 28, 2021 Payment method: Online

Currency: USD

Dear Customer,

The Payment for your order has been received.

Your Order for Norton™ LifeLock Premium Support has been successfully renewed.

We would like to remind you that you have opted for the auto-renewal for the subscription.

The upgrade process will be completed in the next 24hrs.

We appreciate your business and are happy to safeguard your personal data, your family, and your computer for another year.

Product Billing period TAX Price (USD) TAX AMOUNT (USD) TOTAL AMOUNT (USD)

Norton™ LifeLock Premium Support April 27, 2021 - April 27, 2022 $0.00 $299.99 $99.99 $399.99

Grand Total 1 $0.00 $299.99 $99.99 $399.99

Tax included

Changed your mind?

Although we cannot make any changes to your order, you may cancel it. If you would like to cancel this order, please call our Customer Service Hot Line at 1(800)506 7216 within the next 24 hours. * If you have any questions or if you’re encountering problems, our support team at is happy to assist you. Alternatively, you can visit our Support Desk.

Finance Team"


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Online Threat Alerts Security Tips

Pay the safest way

Credit cards are the safest way to pay for online purchases because you can dispute the charges if you never get the goods or services or if the offer was misrepresented. Federal law limits your liability to $50 if someone makes unauthorized charges to your account, and most credit card issuers will remove them completely if you report the problem promptly.

Guard your personal information

In any transaction you conduct, make sure to check with your state or local consumer protection agency and the Better Business Bureau (BBB) to see if the seller, charity, company, or organization is credible. Be especially wary if the entity is unfamiliar to you. Always call the number found on a website’s contact information to make sure the number legitimately belongs to the entity you are dealing with.

Be careful of the information you share

Never give out your codes, passwords or personal information, unless you are sure of who you're dealing with

Know who you’re dealing with

Crooks pretending to be from companies you do business with may call or send an email, claiming they need to verify your personal information. Don’t provide your credit card or bank account number unless you are actually paying for something and know who you are sending payment to. Your social security number should not be necessary unless you are applying for credit. Be especially suspicious if someone claiming to be from a company with whom you have an account asks for information that the business already has.

Check your accounts

Regularly check your account transactions and report any suspicious or unauthorised transactions.

Don’t believe promises of easy money

If someone claims that you can earn money with little or no work, get a loan or credit card even if you have bad credit, or make money on an investment with little or no risk, it’s probably a scam. Oftentimes, offers that seem too good to be true, actually are too good to be true.

Do not open email from people you don’t know

If you are unsure whether an email you received is legitimate, try contacting the sender directly via other means. Do not click on any links in an email unless you are sure it is safe.

Think before you click

If an email or text message looks suspicious, don’t open any attachments or click on the links.

Verify urgent requests or unsolicited emails, messages or phone calls before you respond

If you receive a message or a phone call asking for immediate action and don't know the sender, it could be a phishing message.

Be careful with links and new website addresses

Malicious website addresses may appear almost identical to legitimate sites. Scammers often use a slight variation in spelling or logo to lure you. Malicious links can also come from friends whose email has unknowingly been compromised, so be careful.

Secure your personal information

Before providing any personal information, such as your date of birth, Social Security number, account numbers, and passwords, be sure the website is secure.

Stay informed on the latest cyber threats

Keep yourself up to date on current scams by visiting this website daily.

Use Strong Passwords

Strong passwords are critical to online security.

Keep your software up to date and maintain preventative software programs

Keep all of your software applications up to date on your computers and mobile devices. Install software that provides antivirus, firewall, and email filter services.

Update the operating systems on your electronic devices

Make sure your operating systems (OSs) and applications are up to date on all of your electronic devices. Older and unpatched versions of OSs and software are the target of many hacks. Read the CISA security tip on Understanding Patches and Software Updates for more information.

What if You Got Scammed?

Stop Contact With The Scammer

Hang up the phone. Do not reply to emails, messages, or letters that the scammer sends. Do not make any more payments to the scammer. Beware of additional scammers who may contact you claiming they can help you get your lost money back.

Secure Your Finances

  • Report potentially compromised bank account, credit or debit card information to your financial institution(s) immediately. They may be able to cancel or reverse fraudulent transactions.
  • Notify the three major credit bureaus. They can add a fraud alert to warn potential credit grantors that you may be a victim of identity theft. You may also want to consider placing a free security freeze on your credit report. Doing so prevents lenders and others from accessing your credit report entirely, which will prevent them from extending credit:

Check Your Computer

If your computer was accessed or otherwise affected by a scam, check to make sure that your anti-virus is up-to-date and running and that your system is free of malware and keylogging software. You may also need to seek the help of a computer repair company. Consider utilizing the Better Business Bureau’s website to find a reputable company.

Change Your Account Passwords

Update your bank, credit card, social media, and email account passwords to try to limit further unauthorized access. Make sure to choose strong passwords when changing account passwords.

Report The Scam

Reporting helps protect others. While agencies can’t always track down perpetrators of crimes against scammers, they can utilize the information gathered to record patterns of abuse which may lead to action being taken against a company or industry.

Report your issue to the following agencies based on the nature of the scam:

  • Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff’s office, especially if you lost money or property or had your identity compromised.
  • Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
  • If someone is using your personal information, like your Social Security, credit card, or bank account number, to open new accounts, make purchases, or get a tax refund, report it at This federal government site will also help you create your Identity Theft Report and a personal recovery plan based on your situation. Questions can be directed to 877-ID THEFT.

How To Recognize a Phishing Scam

Scammers use email or text messages to try to steal your passwords, account numbers, or Social Security numbers. If they get that information, they could get access to your email, bank, or other accounts. Or they could sell your information to other scammers. Scammers launch thousands of phishing attacks like these every day — and they’re often successful.

Scammers often update their tactics to keep up with the latest news or trends, but here are some common tactics used in phishing emails or text messages:

Phishing emails and text messages often tell a story to trick you into clicking on a link or opening an attachment. You might get an unexpected email or text message that looks like it’s from a company you know or trust, like a bank or a credit card or utility company. Or maybe it’s from an online payment website or app. The message could be from a scammer, who might

  • say they’ve noticed some suspicious activity or log-in attempts — they haven’t
  • claim there’s a problem with your account or your payment information — there isn’t
  • say you need to confirm some personal or financial information — you don’t
  • include an invoice you don’t recognize — it’s fake
  • want you to click on a link to make a payment — but the link has malware
  • say you’re eligible to register for a government refund — it’s a scam
  • offer a coupon for free stuff — it’s not real

About Online Threat Alerts (OTA)

Online Threat Alerts or OTA is an anti-cybercrime community that started in 2012. OTA alerts the public to cyber crimes and other web threats.

By alerting the public, we have prevented a lot of online users from getting scammed or becoming victims of cybercrimes.

With the ever-increasing number of people going online, it important to have a community like OTA that continuously alerts or protects those same people from cyber-criminals, scammers and hackers, who are every day finding new ways of carrying out their malicious activities.

Online users can help by reporting suspicious or malicious messages or websites to OTA. And, if they want to determine if a message or website is a threat or scam, they can use OTA's search engine to search for the website or parts of the message for information.

Help maintain Online Threat Alerts (OTA).

Norton Antivirus LifeTime Pack Scam