There is a video scam claiming if you email email@example.com that you got scammed, Epic will return those items that you claimed you have lost. This video is very popular on social media and the scammers behind it will ask online users, who contacted them via the email in the video, for their account information. And, if those online users give the scammers the requested information, the scammers will lock them out of their accounts by hijacking them. Therefore, Epic users are asked to be careful and should never share account information with anyone. And, Epic sadly doesn’t give refunds if you get scammed.