Geek Squad Scam Calls: Beware

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Updated: Mar. 30, 2021 2021-03-30T20:04:11
Posted: Jul. 21, 2020 2020-07-21T15:41:23

If you receive unsolicited or unexpected calls where the callers claim they are from Geek Squad and claim they need to access to your computer, hang up. Scammers are calling potential victims and are pretending to be from Geek Squad. The scammers' aim is to gain access to their potential victims' computers and steal their account credentials, financial and personal information by installing spyware and other malware.

If you have already been tricked, please change your passwords, scan your computer for malware, check and report any fraudulent activities to their bank.

Remember, Geek Squad will never reach out to you in a phone call, you must contact them first. And, Geek Squad will always ask you for your membership number before proceeding. But, if you are still unsure if the call is legitimate, hangup and call Geek Squad directly at 1-800-433-5778.

And, remember never to give out or "verify" personal information to anyone who calls you over the phone. This goes for social security numbers, banking numbers, credit card numbers and anything personal.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search

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Note: Some of the information in samples on this website may have been impersonated or spoofed.

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May 7, 2021 at 1:16 PM by info
"From: Stephanie Wynter
Sent: Friday, May 7, 2021, 2:46 AM
Subject: Your invoice settlement
Dear Customer,
We are grateful for the pleasure of serving you. You have been charged 345 for an annual renewal for the Best Buy - Geek Squad computer & tablet services.
Your TXN ID: K82FT025WY7Y
Please call us now if you have any queries. Call us now at 1 (831) 612-3886
If you want a cancellation and instant refund for the computer & tablet services of Best Buy, Please call us immediately at 1 (831) 612-3886
Thanks
Best Buy® Customer Care
1 (831) 610-3357
1 (831) 612-3816
Copyright © 2021 Best Buy®. All Rights Reserved."
Here is another scam.
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October 12, 2020 at 10:19 AM by an anonymous user from: Houston, Texas, United States
Yes, the scamming Geek Squad is at it again. My comment is the same as the four previous ones. I'm going to report the call to the FTC.If anyone says you "have to be on your computer" to begin/renew/cancel your membership it's a big RED FLAG. Be safe out there! All scammers want is your hard-earned $$$.JERKS!
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October 5, 2020 at 1:43 PM by an anonymous user from: Centerville, Utah, United States
I just got a call from an automated machine telling me that I would have an auto-renewal charge of $299.99 unless I called them back and cancelled. I called, because the quality of the message was poor, to find out exactly what the renewal was for. When the man (foreign accent) said it was for Geek Squad I knew it was a lie as I’ve never purchased a computer or a service through Best Buy. I told him that, and he said he could see the account—impossible since I’d not given him a name or account number to work with yet. The phone number they used was (866) 868-2430.
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September 3, 2020 at 2:02 PM by an anonymous user from: Gadsden, Alabama, United States
I got a call saying they were from Geek Squad and they were charging my credit card $465.00 for renewal of my subscription. I could cancel for a full refund but I needed to be on my computer. I told her I was driving home and was told they would call me back in 30 minutes.
When I got home I called Geek Squad and,of course, there is a wait time of 1 hour.
Almost positive this is a scam. I have no recollection of having a subscription and when the scammer called back (this time a man) I told him I would just call Geek Squad directly to take care of it. He actually gave me an employee ID number and when I still insisted on calling them myself he hung up on me. The numbers they called from are 864-840-5734, 319-349-1423.
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August 11, 2020 at 12:11 PM by an anonymous user from: Batavia, Iowa, United States
Received a call from 940.287-9507. Stated from GeekSquad, going to charge my account $99.00 for auto-renew my account for the computer I purchased from Best Buy. Told him I had returned that computer & had no subscription that I knew it f. He asked if I had a computer, and wanted me to log in so he could connect with me...AHA! Knew it was a scam. Told him I would call Best Buy & Geek Squad to check & he hung up...was foreign sounding male.
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- August 11, 2020 at 1:26 PM by an anonymous user from: Temple, Texas, United States
  I just got a call about 45 minutes ago and have never used Geek Squad as husband handles all computer issues...Guy asked me to remove address that was in my address bar and replace it with what he told me. I called him out for being a scammer. He said I could get a refund of $200, rather impossible since I have never paid for the service or I would receive a bill, I said to send a bill...
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