Please be advised that if you received an email like the one below, suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus. Please do not open the attachment. This email and attachment do not originate from DHL. Also, it is not recommended that you do not click links in suspicious DHL email because the links may take you to a phishing website that steals personal and financial information.
Alway go directly to DHL global website to track your package or sign into your account, instead of clicking on a link in a suspicious email.
A DHL Scam Email
Dear customer.
Your package will be returned to the sender.
You have exceeded the delivery time.
For the return of your package.
Confirm your postal address correctly:
View Document in attached file.
Regards,
Helen Simmons
Customer Care
DHL International GmbH. All rights reserved.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.