Windows Defender Scam Email - Fake Charge and Invoice

I have received several of these scam emails over the past few months and I just delete them. But today, I decided to call their number to see what their scan was. The tech (foreign) answered. I asked why they were auto-renewing something I don't have, don't want, and will not pay for. He said "no problem" and would work with me to cancel the charge. All I had to do was allow them to hook up my computer to their server to remove the software and cancel the service...RIGHT!

I told him I would never allow them to connect to my computer...pause...he hung up!

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Order Confirmed <fionacarr296@gmail.com>

8:49 AM (21 minutes ago)

Dear Customer,

Thank You for joining the Technical Department. Your subscription has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : US866-87456

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchases

Auto Renewal Amount: 599.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For refunds & cancellations, You can reach us 1 87.72.94.97.97

(Mon to FrI 09:00 AM to 05:00 PM EST)

Regards,

Jordan Smith

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"From: Security Team <annettehernand92@gmail.com>

Date: 1/15/21 10:19 AM (GMT-05:00)

Subject: Renewal Department

Hello,

Thank You for joining the Technical Department. Your subscription has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : X*X-867A1

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchase

Auto Renewal Amount: 299.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For cancellations, please contact our cancellation department and verify your identity.

You can reach us on 41,415,391,676

(Mon to Fri 09:00AM to 05:00 PM EST)

Regards,

Jordan Smith

Manager- Technical Department

Contact- 41,415,391,676"

Another scam.

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"Auto Renewal...

Fri 1/8/2021 1:49 PM

From: ORDER CONFIRMED

Dear Customer,

Thank You for joining the Technical Department. Your subscription has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : US866-87956

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchases

Auto Renewal Amount : 199.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For refunds & cancellations, You can reach us at 1 84.46.17.55.19 (Mon to Fri 09:00 AM to 05:00 PM EST)

Regards,

Bryan Archbold

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact Number 1 84.46.17.55.19"

Here is another scam.

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Received this email from the "Billing Team" yesterday. Called the phone number and it was obvious that this is a scam. Hung up.

Order Date Dec 15, 2020

Order Id: 254-8632541-875424

Dear Customer,

Thank you for using our Services for the past year. Your Windows Defender support plan will expire in 5 days, so we thought we'd check in.

We wanted to remind you that you have chosen the auto-renewal option for future charges. You will be billed from your saved account details for the annual amount of your plan upon the expiration of your contract.

We tried to contact you on your registered number for queries but could not get through

Payment Information

Windows Defender Advanced Threat Protection

USD 249.99

Total

USD 249.99

Having trouble with this invoice? Feel free to contact our support team at 1 844 956 1796. Monday to Friday 8 A.M to 4 P.M Est. If you want to continue taking advantage of our services and products and retain all your data and preferences, you can easily renew or cancel the services/products by calling on 1 844 956 1796. Thank you.

This Email was sent from a notification-only address that cannot accept incoming email.please do not reply to this message

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"Order Date Nov 27, 2020

Order Id: 254-8632541-875424

Dear Customer,

Thank you for using our Services for the past year. Your Windows Defender support plan will expire in 5 days, so we thought we'd check in.

We wanted to remind you that you have chosen the auto-renewal option for future charges. You will be billed from your saved account details for the annual amount of your plan upon the expiration of your contract.

We tried to contact you on your registered number for queries but could not get through

Payment Information

Windows Defender Advanced Threat Protection

USD 249.99

Total

USD 249.99

Having trouble with this invoice? Feel free to contact our support team at 1 844 956 1796. Monday to Friday 8 A.M to 4 P.M Est. If you want to continue taking advantage of our services and products and retain all your data and preferences, you can easily renew or cancel the services/products by calling on 1 844 956 1796. Thank you."

This email was sent from a notification-only address that cannot accept incoming email. please do not reply to this message THIS IS WHAT I RECEIVED;

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I received this:

"Dear Customer,

Thank you for joining the Technical Department. Your subscription Email ID @aol.com has been

Successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : XXX867A1

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchase

Auto Renewal

Amount : 299.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For cancellations, please contact our cancellation department and verify your identity.

You can reach us on 1, 877, 399, 4407

(Mon to FrI 09:00 AM to 05:00 PM EST)

Regards,

Jordan Smith

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact- 1, 877, 399, 4407"

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"# Renewal Team # Inbox

Add star Order Confirmed<gwenprice1971@gmail.com> Wed, Nov 4, 2020 at 1:00 PM

Dear Customer,

Thank You for joining the Technical Department. Your subscription EMAIL ID has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : XXX867A1

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchase

Auto Renewal Amount: 299.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For cancellations, please contact our cancellation department and verify your identity. You can reach us on 1, 833, 866, 2622

(Mon to FrI 09:00AM to 05:00 PM EST)

Regards,

Jordan Smith

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact- 1, 833, 866, 2622"

Here is another scam.

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Received this scam email:

Dear Customer,

Thank You for joining the Technical Department. Your subscription EMAIL ID jordanflach@sbcglobal.net has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : XXX867A1

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchase

Auto Renewal Amount: 299.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For cancellations, please contact our cancellation department and verify your identity. You can reach us on 1, 833, 866, 2622

(Mon to FrI 09:00AM to 05:00 PM EST)

Regards,

Jordan Smith

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact- 1, 833, 866, 2622

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"Defender Renewal Notification...

Sat 10/31/2020 2:41 PM

From: "Order Details"

Hi,

Your subscription for Defender Firewall has been successfully renewed and updated.

PRODUCT INFORMATION：

Product Name ： Defender Firewall

Expiration Date : 1 Year from the date of purchase

Price ： $199.99

Payment Method： Auto-Renewal

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

You can reach us on 1-8339011086

Regards,

Alex Sodre"

Another scam.

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"On Oct 15, 2020, at 1:15 PM, Order Details <maksikmaksimovich@gmail.com> wrote:



Hi,

Your subscription for Defender Firewall has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : US866-87456

Product Name ： Defender Firewall

Expiration Date : 1 Year from the date of purchase

Price ： $199.99

Payment Method： Auto-Renewal

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

You can reach us on 1 8665915925

Regards,

Alex Sodre"

Another scam.

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Forwarding this suspicious email I received

- Forwarded message -

From: Confirmation E-mail <kristinasmithy@gmail.com>

Date: Thu, Oct 15, 2020 at 12:53 PM

Subject: Annual subscription renewal////

Hi,

Your subscription for Defender Firewall has been successfully renewed and updated.

PRODUCT INFORMATION ：

Product Name ： Defender Firewall

Order Date ： SEPT-4-2020

Expiration Date : 1 Year from the date of purchase

Price ： $199.99

Payment Method ： Auto-Renewal

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

Regards,

Jordan Smith

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact Number 1 866,591,5925

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I received this from the Technical Dept of Defender Firewall. I wouldn;t let them access my computer. Ive been stung previously by such scams. They said my subscription had been autorenewed (I never had a subscription with them), and they wanted to charge me $379 for renewal. I told them they would not scam me again.

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Another email scam:

"Dear Customer,

Thank You for joining the Technical Department. Your subscription EMAIL ID has been successfully renewed and updated.

PRODUCT INFORMATION：

Product ID : MS786A6348

Product Name : Defender Firewall

Expiration Date : 1 Year from the date of purchase

Auto Renewal Amount: 199.99 USD

If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.

For refunds & cancellations, please contact our cancellation department and verify your identity. You can reach us at 1 877, 402, 9899

(Mon to Fri 09:00 AM to 05:00 PM EST)

Regards,

Jordan Smith

Manager- Technical Department

Corporate Office- 815 Market Street

San Francisco, CA

USA, 94103

Contact Number 1 877, 402, 9899"

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marketing@leadsview.live

I called # and they call back (Scammer)

Dear Customer,

Thanks for using Windows Defender Advanced Threat Protection. This is an invoice for your recent purchase.

We Thank you on the Completion of your 1 year.

We tried to contact you on your register number for queries but could not get through

Amount Due: 272.81 USD

Paid By: 08/24/2020

Invoice no: CTSA100973

Date: 08/24/2020

Description

Amount

Windows Defender Advanced Threat Protection

FireWall & Network Protection

$272.81

Total

$272.81

If you have any questions about this invoice, simply reach out to our Support Team 1 (808) 825-4787 ( Toll Free) for help.

you have 24 hrs to refund this charge from the date of the transaction without being charges.

Our support team will gladly assist you with any questions or requests you may have – simply contact us through our dedicated channels:

It may take a few hours for this transaction to appear in your account.

Cheers,

The Billing Team

1 (808) 825-4787 (Toll Free)

Please don't reply to this email. To get in touch with us, 1 (808) 825-4787

Windows Defender Protection in USA are provided by Microsoft Payments Private Limited. Users are advised to read the terms and conditions carefully.

MVP Consumer Security 2014-2016

Windows Insider MVP 2016-2018

NOTE: if email recived in your spam box ask service desk to verify machine identity.

Please do not reply to this email.This mailbox is not monitored and you will not receive a response.

© 2020 Windows Defender Protection All rights reserved.

Windows Defender Protection

Clearw.ater

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