Scammers are calling Eversource customers and are attempting to trick them into calling a fake Eversource customer support number. If the scammers are called, they will attempt to trick Eversource customers and demand payment. The voicemail scam call below is an example, and although it may sound convincing, it’s NOT. Scammers often pretend to be with Eversource and threaten to disconnect your power without immediate payment. But, remember, never share your personal info, don't panic, and don't pay!
An Eversource Scam Call (Transcript)
"Good day welcome to eversource, this is an automated call to inform you that your account reflects a disconnection order taking place today due to non-payment history. Press 2 to be transferred to our billing department or please contact us at 203-364-7728 to avoid the disconnection. Sorry for any inconvenience that this may cause you, thank you for choosing eversource"
How to Protect Yourself
If you receive a phone call without prior notification demanding immediate payment to avoid shut off, it's likely a scam.
Other Common Scams
- Overpayment scam: Scammers call claiming that you overpaid your utility bill and request your personal bank account or credit card information to give you a refund.
- "Phishing" or "smishing" scam: You receive text messages requesting personal information from scammers pretending to be from a reputable company.
Ways Eversource Helps Protect You From Scams
- Customers who are scheduled for disconnection due to nonpayment receive written notice via the U.S. mail which includes the actions they can take to maintain service. However, no disconnections are happening right now due to the pandemic.
- Eversource almost never makes unsolicited house visits. Exceptions might include accessing, maintaining, or ensuring the reliable and safe operation of our equipment.
- If you’re not sure the person you're speaking with is an Eversource employee, call us at 800-286-2000 (Connecticut), 800-592-2000 (Eastern Massachusetts), 877-659-6326 (Western Massachusetts) or 800-662-7764 (New Hampshire). Eversource will be glad to verify.
How To Protect Yourself
- Verify the caller is legitimate by asking for basic information
- Our representatives will always be able to provide the name on the account, the account address, and the exact past due balance.
- Never immediately pay, regardless of what the caller knows about your account or offers as an incentive
- If the caller is requesting an immediate payment using a third-party service, at another location or via a prepaid debit card, hang up immediately and contact us directly to verify your account status.
- Never wire money to someone you don’t know.
- Once you wire money, you cannot get it back.
- Do not accept offers from anyone to pay your bill or provide any other service for a fee.
- Even if the person you're speaking with claims to be an Eversource employee, it's likely a scam.
- Do not click on links or call numbers that appear in unexpected emails or texts
- If you click on a link, your computer could become infected with malware, including viruses that can steal your information and compromise your computer.
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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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