PayPal Scam Calls - Protect Yourself

Scam Tactics

• Fake Security Alerts: Callers claim there is suspicious activity (e.g., a large unauthorized charge) and offer to help "secure" your account.
• Remote Access Request: Fraudsters may ask you to download software (like TeamViewer) to "fix" the issue, which allows them to steal data from your computer.
• Invoice/Money Request Scam: You receive a fake invoice email with a phone number to call for cancellation. Calling this number connects you to the scammer.
• Pretending to be Customer Service: They may claim to be from PayPal’s "fraud department" to gain trust.
• Urgency and Threats: Scammers create a false sense of urgency, often threatening that your account will be suspended or funds lost if you do not comply immediately.

Protect Yourself

• Do not share credentials: PayPal will never ask for your password, bank account details, or one-time verification codes over the phone.
• Hang up and verify: If you receive a suspicious call, hang up immediately. Verify any claims by logging into your account directly through the official website or app, not through links provided in emails.
• Be wary of unexpected calls: Legitimate companies rarely call unexpectedly to discuss account issues.
• Report the fraud: Forward suspicious emails to phishing@paypal.com.

If you have already engaged with a scammer, contact your financial institution immediately to secure your accounts.