Wells Fargo Scam Calls - How to Protect Yourself

Common Scam Tactics

• The "Safe Account" Trap: Scammers claim your account is compromised and urge you to transfer funds to a "safe account" to protect them. In reality, this "safe" account is controlled by the fraudster.
• Verification Code Phishing: A caller may ask for a one-time verification code sent to your phone to "verify your identity" or "reverse a charge." Giving them this code allows them to bypass security and access your account.
• Urgent Fraud Alerts: Scammers create a sense of panic by claiming there is suspicious activity, such as an international transaction or a large Zelle payment, and pressure you to act immediately.
• AI Voice Capture: Some robocalls may attempt to record your voice (asking questions to get you to say "Yes" or your name) to potentially use for voice-recognition authentication in the future.

How to Identify a Scam

Wells Fargo will never call you unprompted to ask for the following information:

• Security Codes: One-time passcodes or authentication codes.
• Login Credentials: Your online banking username or password.
• Personal Identification: Your full Social Security Number, PIN, or full debit card number.
• Immediate Money Transfers: Requests to send money via Zelle or wire transfer to "fix" a problem.

Recommendations

1. Hang Up: If a call feels suspicious, end it immediately. Do not rely on the caller ID, as it can be easily faked.
2. Verify Independently: Call the bank back using a trusted number, such as the one on the back of your physical debit card or the official Wells Fargo website.
3. Report the Call: Notify the Wells Fargo Fraud Department and local law enforcement if you believe you were targeted.
4. Monitor Accounts: If you shared any information, immediately freeze your card and monitor your transaction history through the official mobile app.