"We're Investigating a PayPal Payment Reversal Case ID" Phishing Scams

Were Investigating a PayPal Payment Reversal Case ID Phishing Scams

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The email message below with the subject "We're investigating a PayPal payment reversal," is a fake and a phishing scam. The email message claims that the recipients received the message because of invalid information on their accounts. But, the email message was not sent by PayPal and is a scam created by cyber-criminals to steal the recipients' PayPal usernames, passwords and credit card information, which they(scammers) will use to hijack their accounts and use their credit card information to make fraudulent purchases.

The PayPal Phishing Email Message

Subject: We're investigating a paypal payment reversal ( Case ID #PP-582-123-479-017 )
From: PayPal Team (paypa.teams@outlook.com) PayPaI

Notice of Policy Updates

Dear [email address],

security measure, we regularly screen activity in the system.

You received this message due to Invalid information in your account.

Please update your information promptly so that you can continue to enjoy all the benefits of your PayPaI account. If you don't update your information within 14 days, Your account will be Iimited.

We are sorry for the inconvenience, but we are working hard to maintain the confidentiality of your information.

Log in to update your account

If you follow the instruction in this scam, you will be taken to the following fake PayPal website and ask to sign-in with your PayPal username and password:

  • http://p.aypal-verified.com/webapps/24824/home

You will then be asked to update your credit card information by entering it on the bogus PayPal page.

All the information entered on the bogus PayPal page will be sent to the cybercriminals behind the scam. Once they have your PayPal credentials, they use it to hijack your account and use it for fraudulent purposes. This includes stealing money from your account, using your PayPal and credit card to make fraudulent purchases.

If you have already entered your PayPal user name, password and credit card information on the fake website, please change your PayPal password and contact your bank immediately.

Please note that PayPal will always address you by your name, and will never refer to you using the following:

  • Dear [Email Address]
  • Dear PayPal user
  • Dear PayPal customer
  • Dear Valued Customer
  • Dear Member
  • Dear User
  • Dear Customer

To avoid getting tricked by these phishing scams, never click on a link in an email message to sign into your PayPal account. Always go to www.paypal.com and sign into your account from there. PayPal will display important messages or notifications to you once you have signed into your account.

This PayPal phishing scam is similar to the following:

Note: Some of the names, addresses, email addresses, telephone numbers or other information in samples on this website may have been impersonated or spoofed.

Please share what you know or ask a question about this article by leaving a comment below. Check the comment section below for additional information, if there is any. Remember to forward suspicious, malicious, or phishing email messages to us at the following email address: info@onlinethreatalerts.com. And, report missing persons, scams, untrustworthy, or fraudulent websites to us. Tell us why you consider the websites untrustworthy or fraudulent. Also, to quickly find answers to your questions, use our search engine.

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Comments, Questions, Answers, or Reviews
(Total: 3)

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  • August 21, 2017 at 11:34 PM by info

    Here is another scam:

    "From: "PayPal Service" <noreplymailservicess-005-760-844-287-29-2017caseppid@skus-help.com>

    Date: July 29, 2017 at 21:19:16 CDT

    Subject: [Reminder] We're reviewing a payment reversal (Case # PP-005-760-844-287)


    Your case regarding the payment you sent to Gregory Miller will automatically close on 30 July 2017.

    Here are the case details:

    Seller's name: Gregory Miller

    Seller's email: trgrogm2343@aol.com

    Seller's transaction ID: 5WG85653F8309744A

    Your transaction ID: 7G3827691D837183R

    Invoice ID: #0016485212

    Transaction date: July 29, 2017

    Transaction amount: $360.00 USD

    We will automatically close the case unless you log in to the Resolution Center and escalate it before 30 July 2017. Once a case has been closed, it cannot be reopened or escalated to a PayPal claim.

    Resolution Center




  • August 8, 2016 at 10:01 PM by info

    Here is another scam:

    "From: Resolution Center <rebel5xx@hotmail.com>

    Sent: Friday, 5 August 2016 6:37 PM

    Subject: Account Information.

    PayPaI Service -

    Notice of

    Policy Updates

    Dear Customer,

    security measure, we regularly screen activity in the system.

    You received this message due to Invalid information in your account."


  • May 1, 2016 at 5:59 AM by info

    Here is another scam:

    "From: Paypal Service <service@intl.paypaI.com>

    Sent: Saturday, April 30, 2016 7:14 PM

    Subject: We're investigating a paypal payment reversal (Case ID #PP-009-536-987-252)

    Start shopping faster by adding a payment method : {Email-Customer}

    PayPal secure Heavy check mark

    Now check the account informations that belongs to you !

    Why is my account access limited?

    Your account access has been limited for the following reason(s):

    30 avr 2016 We need to confirm some of your account information.

    Your case ID for this reason is PP-009-536-987-252.

    We face a problem in the ratification of the real owner of the account . And for that you must follow the following steps :

    1 Click on the Button Below

    2 Log In Enter email and password

    3 Verify Your Informations To Activate Your Account

    log In"


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"We're Investigating a PayPal Payment Reversal Case ID" Phishing Scams