"SunTrust Banking Alert Important Service Update‏" Phishing Email Messages

SunTrust Banking Alert Important Service Update‏ Phishing Email Messages

SunTrust Bank customers are asked to be aware of fake email messages like the one below, which are phishing scams being used by cyber-criminals to steal personal and banking information. The fake email messages claim that SunTrust Bank is performing mandatory account verification. The fake messages then further state that the recipients must click the links within them in order to perform an account verification or else their accounts will be disabled or blocked. But, the links will only take the recipients who have clicked on it, to a phishing website, looking like SunTrust Bank’s website, where they will be asked to sign-in with their account credentials. Once the victims enter their account credentials on the fake website, it will be sent to the cyber-criminals behind the scam, who will use it to gain to access to their victims’ accounts, where they will steal the victims’ money and use their accounts fraudulently.

A Sample of the Phishing SunTrust Bank Email Messages

Date: Sun 20/11/2016 19:06
From: Stephanie Tejeda

Important Service Update

Dear SunTrust Bank Customer:

We are performing mandatory account verification. All account holders are required to help us perform this check by signing in using the link below immediately once this email is received.

To proceed, Log in below

Log in to Online Banking

If this is not done your account may be disabled or blocked.

Please don't reply directly to this automatically-generated e-mail message.

Online Banking Team

It is important for internet users to remember that they should never click on a link to sign into their online accounts, especially links in email messages. The safest way to sign into their online accounts is to go directly to their online account providers’ websites, by typing the addresses of the websites in their web browsers or using a popular search engine to find the websites.

For example:
SunTrust’s customers should go directly to: “https://www.suntrust.com/” in their web browsers or search for “SunTrust Bank” using a popular search engine. The link in the phishing email message sample above goes to the following fraudulent website: "www.suntrust-up.net."

And, if there is something wrong with their accounts or there is something that they need to do, they will be notified right after signing in.

Recipients of the phishing SunTrust email, who have clicked on the link and have attempted to sign into the phishing website with their accounts’ credentials, should change their passwords and contact SunTrust Bank immediately.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments (Total: 8)

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  • April 25, 2018 at 4:44 PM by an anonymous user from: Newark, New Jersey, United States

    Received this:


    You are receiving this email because we noticed an attempt to sign in to your account from an unrecognised device. Our system has blocked this sign in attempt as a security measure.

    In order to safeguard your account information we have temporarily restricted your access to certain features within our online banking system. To restore full access please click the link below to validate your account information.

    Please note: Failure to restore full access can lead to permanent suspension of access to our online banking service.


    Get Started ⇨


    Best regards,

    SunTrust Team"

  • April 10, 2018 at 12:05 PM by info

    Here is another scam:

    -Original Message-

    From: SunTrust <up@tele.fi>

    Sent: Tue, Apr 10, 2018 10:52 am

    Subject: SunTrust Online Banking.

    Action requested: Online banking system update

    If you've already responded, you can ignore this notice.

    Dear CUSTOMER:

    We are pleased to inform you of our new planned online banking system upgrade. We earnestly ask you to start the procedure of confirmation of customers data to authorize an automatic update of your online banking account to the latest version released so that you can continue to enjoy all the benefits of the new version.

    Kindly Follow Here to get started.


    Suntrust Online Services

  • January 15, 2018 at 7:13 AM by info

    Here is another scam:

    - - - -

    From: "SunTrust Bank" <mizell.davis@gdc.ga.gov>

    Date: January 14, 2018 at 7:37:58 PM CST

    Subject: SunTrust Bank Member Notification


    Dear Customer,

    During our regular scheduled accounts maintenance, your account was updated for new security system.

    Verify and update your online access by, Clicking Here to complete.

    Thank you for banking with SunTrust.


    SunTrust Customer Care

  • September 1, 2017 at 3:55 AM by info

    Here is another scam:

    - start of scam -

    Re: Important Message - Security Alert

    Thu 31/08/2017 14:12

    From: Len Holton

    Due to security update on our server, some non-active accounts will be shut down and this requires you to validate your account within 24 hours, to keep your account active. kindly click below.

    Please take these steps to secure your account: We need to validate and secure your account.

    Click here to re-activate your SunTrust account for update.

    Visit your page to review your account recovery data on file.


    SunTrust Banks Deposit Products Group

    SunTrust Bank is an Equal Housing Lender. Member FDIC.

    © 2017 SunTrust Banks, Inc. All rights reserved. NMLSR ID 399801"

  • April 23, 2017 at 7:45 PM by info

    Here is another scam:

    "- Original message -

    From: SunTrust Bank <sun_trust@gic.com>

    Date: 4/23/17 7:25 PM (GMT-05:00)

    Subject: Suntrust Financial Corporation Alert; PLEASE READ IMMEDIATELY."

  • March 1, 2017 at 7:00 AM by info

    Here is another scam:

    - Original message -

    From: SunTrust Bank z1756729@students.niu.edu

    Date: 2/28/17 11:19 AM (GMT-08:00)

    Subject: Online Notification

    Confirm Transaction

    Your online account has been suspended (Reason: the violation of terms of service).

    Update and Restore your online account Now

    Log On

    Thank you for using SunTrust Bank.

    Member FDIC © 2017 SunTrust  Bank Financial Corporation. All Rights reserved.

  • February 28, 2017 at 8:26 AM by info

    Phishing email received:

    "From: SunTrust Bank [mailto:sunupdate7@suddenlink.net]

    Sent: Thursday, February 23, 2017 7:37 PM

    Subject: Important Message From SunTrust Online Banking.

    Dear Valued Customer:

    SunTrust Bank have detected irregular activity on your Account on 24, February 2017. For your protection, you must verify this activity before you can continue using your account.

    Please login to update your SunTrust Bank Account, just click on the link below.


    SunTrust Online Banking.

    (Server ID: SE16B : cec325ee-4df6-42f8-9863-0a47930fef1f )"

  • November 27, 2016 at 9:19 AM by info

    Here is another scam:

    "Subject: Validate Your Account

    From: SunTrust.com <reception@ssp.local>

    Date: Sat, November 26, 2016 5:19 am

    Dear Customer Suntrust.

    We're sorry - Please confirm your information promptly so that you can continue to enjoy all the benefits of your SunTrust Account.

    Validate Your Account Here To Activate Your Account.

    Suntrust Fraud Department,

    © 2016 SunTrust Banks, Inc.

    Equal Housing SunTrust Bank is an Equal Housing Lender. Member FDIC."

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"SunTrust Banking Alert Important Service Update‏" Phishing Email Messages